Ellie Treinen | Page 2

Loved the communication! Logan especially made sure to keep me updated Went through my questions and found solutions!! They took care of any problems or concerns I had. Logan especially made sure to keep me updated Went through my questions and found solutions!! They took care of any problems or concerns I had. More

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Please read before shopping at this location. AVOID CHRIS GUIDI. I went in after working a 10 hour day. I was made to think this sales rep would be staying past his shift to help me so I ne AVOID CHRIS GUIDI. I went in after working a 10 hour day. I was made to think this sales rep would be staying past his shift to help me so I needed to be there quickly. When I arrived he was helping another couple. Before getting to me another couple arrived whom he proceeded to help. About an hour after I arrived, after stating I had a one year old at home, I was finally greeted. I went in with a question. 5 hours later and not ready to make a change to my current two leases, I had signed paperwork and drove off the lot with a car I did not want. Every time I would say anything, Chris would step away for 20+ minutes and come back with “a better option”. Before I knew it I was being pressured into do something I had no intention of doing. With a one year old at home, tired from work, a women alone, Chris helped himself by manipulating and gaslighting me into making this change. A tactic taught to salesman. Make them tired, step away, give them all of these numbers, and they will crack. When I woke up I realized I had been pressured and manipulated into doing something I didn’t feel comfortable doing. I sent a message to him, kindly apologizing and requesting my car back want wanting waiting for my lease to actually end. His response, “Any chance you guys can come I’m before five so I’m not here all night a second time?” Devaluing my time that he also took. I didn’t get to see my child before he went to bed. It’s wasn’t just Chris’s time. It was mine too! Chris is the most emotional and passive aggressive person I have ever worked with. He would not take no for an answer! When I arrived the next day, another 10 hour work day, I waited 45 minutes to be helped. We sit down and he says, “you know, I spent a lot of time with you yesterday. Can you explain to me why.” The worst part is I did. I didn’t owe him anything. A simple no was all that needed to be said. AGAIN, I let Chris manipulate me into thinking I needed to end my leases. Signing and driving away with another vehicle. I sent an email the next morning to the general manager to sort through what had happened. I wasn’t able to sleep. I was sick to my stomach. How did I let him do this to me again! I couldn’t understand how I allowed to be so terribly treated then manipulated into making a decision I constantly said I did not want to do! The general manager did not return my email. A manager by the name of Ellie MacLaurie return my call. I explained what happened. She stated she was the one that helped Chris and immediately began to defend Chris and try to make me accept full responsibility. During my conversation with Chris he awkwardly shared with me that the “manager loves him and will do anything for he says”. Clearly this was that manager. My original question was a hypothetical question. I was not ready to end my leases as we planned to purchase our vehicles come November or possibly early based on how the question was answered. Once he began to explain I didn’t want to move forward until November and said no in many ways. She states, “you came in here asking for a Highlander. I see it here in your notes.” Fact: I am the customer, this was a conversation I had directly with Chris, not her, and I never asked for a Highlander because I’ve never even heard of the vehicle. Chris recommended the Highlander because he has one. She would say things like, “that’s not fair to say. You’re wrong, that’s not what happened, I’m stating fact, it’s in the note, no that’s not what you said.” Incredibly argumentative and would justify it by saying, “I’m just trying to sort this out.” She was never present for my conversation with Chris. She only heard and read his narrative which was not true to mine. I stated I came in with a question and felt like I couldn’t leave without saying yes. I told her, “I’m afraid of this man!” I said now I know you can’t come to your business without making a deal. There is no customer service. She then told me that the only reason people come to a car dealership is to buy! I said, so people don’t shop anymore? She said no, 75% of people are there to leave with a vehicle. I said exactly! I was there with a question! I am the other 25%, not there to buy! I explained to her that I work in the dental field presenting patients with $5,000 to $50,000 treatment plans. I will spend hours, days, months on the phone or in person working with them to have them not proceed. I NEVER AND WOULD NEVER MAKE THEM FEEL BAD ABOUT THAT. I would never ask them why or make them explain to me why. They said no. That is enough! She was gaslighting me just as Chris did and defending his poor behavior. I explained my narrative and continued to be browbeaten for a third day in a row by this company. I again was backed into a corner, being made to feel like this was entirely my fault, so I gave up. I said ok, we’ll keep this car but I will never come back. She allowed me to be harassed by her salesman and by her. Another woman harassing another woman! We ended the call with she would be talking to her manger and getting back to me. Maybe a few minutes later, she called back to tell me she would reverse the situation and we would get our vehicle back. The call felt insincere. I’m waiting for something to happen or come of it. She called to attack me and make me take full responsibility, which I did say many times, I don’t know why I accepted and I apologized several times. Then all of a sudden stated she cant live with me feeling this way because of something she said? So now she’s willing to help us? When my husband returned the vehicle he said that Chris kept coming up and asking questions to which Ellie said, “leave it alone/don’t worry about it.” To my husband Chris was trying to find things to charge us for. They wouldn’t even acknowledge the inappropriate text message from Chris telling me he was, “laying here in bed.” Which is just something you don’t say in the professional world. They wouldn’t acknowledge how poorly I was treated or accept any responsibility of what transpired. Fact: they are not there to help you. They only help them selves. You can no longer just shop there you must buy. Plan for several hours because they want to make you tired and vulnerable to back you into a corner. The sales tactics they use are lined out on google/TikTok. Please watch to educate yourself on the physiological manipulation and sales tactics they use. This is not a no bull dealership. They are full of bull and extremely abusive. More

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My husband and I have bought 4 new cars from Chris Guidi. We always go back to Wilsonville Toyota due to their MSRP pricing and Chris Guidi. Chris was invaluable in getting us the cars we needed. Chris, a We always go back to Wilsonville Toyota due to their MSRP pricing and Chris Guidi. Chris was invaluable in getting us the cars we needed. Chris, and his sales manager worked tirelessly to find the new Camry Hybrid that met my requirements. My husband and I will continue to go to Chris and Wilsonville Toyota for any automobile needs. They go above and beyond to get you a hard to find car. More

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Efficient, professional, and helped me get the vehicle I wanted during a crazy time to buy a car! wanted during a crazy time to buy a car! More

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Was fairly easy. I would recommend you all to anyone looking for a new vehicle. I would recommend you all to anyone looking for a new vehicle. More

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My favorite dealership! I love working with a female sales person and always feel like I have all of the information I need to make a good decision, no deception! I love working with a female sales person and always feel like I have all of the information I need to make a good decision, no deception! More

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Easiest car buying process ever! Austin was so knowledgeable, laid back, and easy to work with. The best experience I’ve ever had buying a car! Referring all my friends and family to Austin was so knowledgeable, laid back, and easy to work with. The best experience I’ve ever had buying a car! Referring all my friends and family to Austin H!! I’m so happy & so excited. Thank you! More

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One of the best dealer ships to buy a car from. this was my first time buying and used car and could not have asked for a better sales person to work with. this was my first time buying and used car and could not have asked for a better sales person to work with. More

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We enjoyed our experience here. They didn’t play games, just asked what we wanted and got it for us. We’d been to other dealerships where that wasn’t the case. We worked with Aust They didn’t play games, just asked what we wanted and got it for us. We’d been to other dealerships where that wasn’t the case. We worked with Austin Hutcheson and Ellie Treinen. They are great to deal with, no high pressure just great service. We’re very happy with our new RAV4. More

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It was a fabulous experience at wilsonville Toyota from beginning to end. Love the No Bull pricing policy. beginning to end. Love the No Bull pricing policy. More

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