Elvis "David" Bole

Elvis was great. Service was quick and painless. They got me in and out in under an hour. Service was quick and painless. They got me in and out in under an hour. More

by zuds41 Verified Customer Verified Customer

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Everyone is efficient and helpful. Easy to schedule appointment. Waiting was not bad Thank you Easy to schedule appointment. Waiting was not bad Thank you More

by adelekelleyeabc Verified Customer Verified Customer

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Service team is excellent! ! Personable, efficient, and very customer centric. Great experience every time. All good. ! Personable, efficient, and very customer centric. Great experience every time. All good. More

by terrydunlap Verified Customer Verified Customer

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Very convenient. Elvis was very helpful and communicated throughout the day. I trust Spitzer and will bring all my cars back. Elvis was very helpful and communicated throughout the day. I trust Spitzer and will bring all my cars back. More

by Curt.Shelley Verified Customer Verified Customer

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I had new tires installed in November. Less than a month later I had a flat and contacted Spitzer to replace the flat. I worked with Elvis. Elvis made sure the tire was ordered and install Less than a month later I had a flat and contacted Spitzer to replace the flat. I worked with Elvis. Elvis made sure the tire was ordered and installed two days later. Great service experience and I would recommend Spitzer for future maintenance. More

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Formal Complaint Regarding Recall Service and Unprofessional Conduct I have been a loyal customer of this dealership for many years, which makes this experience especially disappointing. I had Unprofessional Conduct I have been a loyal customer of this dealership for many years, which makes this experience especially disappointing. I had an appointment for a recall repair last week. I dropped my car off at 8:00 a.m. and did not receive any updates throughout the day, which is unusual based on my past experiences. Around 2:00 p.m., I called to check on the status. I was told the supervisor was busy and that my car was being worked on, but the response was given in a dismissive and unprofessional manner. No one returned my call. I called again around 4:00 p.m. and spoke with Elvis, who was extremely unprofessional and spoke to me disrespectfully. At the end of the call, he said I could pick up my car. When I arrived, it was already closing time. I politely asked what had been done to my car and what had not. At that point, Adam came over and explained the situation professionally. However, once I left and started my car, the same issue was still present, meaning the recall repair was clearly not completed, even though the paperwork stated that it was. Since I was busy the next two days, I asked my husband to call on my behalf the following day and send pictures of the issue. No one returned our calls for four days. Without our knowledge or consent, an appointment was scheduled 10 days later, on a date when I was not even in town. When I called to cancel that appointment and asked if an earlier date was available—since the issue had never been fixed—I was again spoken to in a rude and dismissive manner. The appointment was never rescheduled, and the original appointment was never canceled, despite my request. I continued receiving messages about this unwanted appointment. When I called again to ask why it had not been canceled or rescheduled, I was treated rudely once more and told that Elvis did not have time to talk, even though I had not asked to speak with him. At this point, my main concern is simple: My car has a recall issue that was not fixed, yet the paperwork states that it was. Additionally, the lack of communication and repeated unprofessional behavior is unacceptable. I am requesting: A proper recall repair completed as soon as possible Clear and respectful communication A review of the conduct of the employees involved I expect better service from a dealership I have trusted for many years. Sincerely, More

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Great employees and great service! I would definitely recommend Spitzer Toyota to anyone looking for a Toyota! I would definitely recommend Spitzer Toyota to anyone looking for a Toyota! More

by jcorna Verified Customer Verified Customer

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The Dealer Ship is convenient The workers are friendly and cooperative. Theprices reasonable and affordable and cooperative. Theprices reasonable and affordable More

by TMLUCZKOW Verified Customer Verified Customer

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I have dealt with Spitzer many times with several cars. Just bought my third car from them. Have always been happy with the service and customer treatment any time I visited Spitzer. Just bought my third car from them. Have always been happy with the service and customer treatment any time I visited Spitzer. More

by ROSEBUD33053 Verified Customer Verified Customer

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Very professional and friendly service staff. Elvis was easy to understand and my experience was great Elvis was easy to understand and my experience was great More

by Mcgivern625 Verified Customer Verified Customer

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