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Elvis "David" Bole
Elvis "David" Bole
Assistant Service Manager
Spitzer Toyota Monroeville
4710 William Penn Highway
Monroeville, PA 15146
15 Reviews
15 Reviews
Write a Review15 Reviews of Elvis "David" Bole
December 19, 2025
I had new tires installed in November. Less than a month later I had a flat and contacted Spitzer to replace the flat. I worked with Elvis. Elvis made sure the tire was ordered and install Less than a month later I had a flat and contacted Spitzer to replace the flat. I worked with Elvis. Elvis made sure the tire was ordered and installed two days later. Great service experience and I would recommend Spitzer for future maintenance. More
by notzen.ryan
December 15, 2025
Formal Complaint Regarding Recall Service and Unprofessional Conduct I have been a loyal customer of this dealership for many years, which makes this experience especially disappointing. I had Unprofessional Conduct I have been a loyal customer of this dealership for many years, which makes this experience especially disappointing. I had an appointment for a recall repair last week. I dropped my car off at 8:00 a.m. and did not receive any updates throughout the day, which is unusual based on my past experiences. Around 2:00 p.m., I called to check on the status. I was told the supervisor was busy and that my car was being worked on, but the response was given in a dismissive and unprofessional manner. No one returned my call. I called again around 4:00 p.m. and spoke with Elvis, who was extremely unprofessional and spoke to me disrespectfully. At the end of the call, he said I could pick up my car. When I arrived, it was already closing time. I politely asked what had been done to my car and what had not. At that point, Adam came over and explained the situation professionally. However, once I left and started my car, the same issue was still present, meaning the recall repair was clearly not completed, even though the paperwork stated that it was. Since I was busy the next two days, I asked my husband to call on my behalf the following day and send pictures of the issue. No one returned our calls for four days. Without our knowledge or consent, an appointment was scheduled 10 days later, on a date when I was not even in town. When I called to cancel that appointment and asked if an earlier date was available—since the issue had never been fixed—I was again spoken to in a rude and dismissive manner. The appointment was never rescheduled, and the original appointment was never canceled, despite my request. I continued receiving messages about this unwanted appointment. When I called again to ask why it had not been canceled or rescheduled, I was treated rudely once more and told that Elvis did not have time to talk, even though I had not asked to speak with him. At this point, my main concern is simple: My car has a recall issue that was not fixed, yet the paperwork states that it was. Additionally, the lack of communication and repeated unprofessional behavior is unacceptable. I am requesting: A proper recall repair completed as soon as possible Clear and respectful communication A review of the conduct of the employees involved I expect better service from a dealership I have trusted for many years. Sincerely, More
by jlesya
Other Employees Tagged: Adam Drakulic , Scheduling person . I don’t remember name The employee who handled the scheduling talked over me repeatedly, lied about my husband’s email information, refused to cancel or reschedule the appointment, and instead focused on being argumentative and disresp
December 03, 2025
Great employees and great service! I would definitely recommend Spitzer Toyota to anyone looking for a Toyota! I would definitely recommend Spitzer Toyota to anyone looking for a Toyota! More
by jcorna
Verified CustomerOther Employees Tagged: James Thomas, Stephanie Disalvo
December 01, 2025
The Dealer Ship is convenient The workers are friendly and cooperative. Theprices reasonable and affordable and cooperative. Theprices reasonable and affordable More
by TMLUCZKOW
Other Employees Tagged: James Thomas, Charles Carter
November 21, 2025
I have dealt with Spitzer many times with several cars. Just bought my third car from them. Have always been happy with the service and customer treatment any time I visited Spitzer. Just bought my third car from them. Have always been happy with the service and customer treatment any time I visited Spitzer. More
by ROSEBUD33053
Other Employees Tagged: Ryan Klobucher, Ralph Enberg
October 28, 2025
Deanna was my contact person. She is wonderful, easy to communicate with it very clear. Everybody was very accommodating. Service fees were reasonable. She is wonderful, easy to communicate with it very clear. Everybody was very accommodating. Service fees were reasonable. More
by melanie.ackerman.39
Other Employees Tagged: Deana Hicks, James Thomas, Matthew Artis, Amber Barone, Nick Pike
October 19, 2025
Service is great Prices on Service parts and labor is to high looking elsewhere for better deals on oil changes tires etc. high looking elsewhere for better deals on oil changes tires etc. More
by TEARGARDENDEBRA
Other Employees Tagged: Charles Carter
October 17, 2025
Like updated info given about the status of your vehicle. I also love the video of underneath the vehicle and brakes. vehicle. I also love the video of underneath the vehicle and brakes. More
by DOTB
Other Employees Tagged: Deana Hicks, Charles Carter
