"Great Customer Service"
Emile Colon was my service advisor at Mercedes of Shrewsbury . Words can’t describe how nice this person was. I have to say in this day in age when people are usaually so businesslike it feels like you’re just a number or the person doesn’t really care , Emile went above and beyond the call of duty helping me. There were some issues regarding the repair of my vehicle as I have wheel and rim on my warranty. The wheel and tire company would fix the rims , but not the tires . He was so apologetic and sincere. Sadly, I’ve become used to people (as many of us have) that say sorry like they don’t care or are almost very robotic. He actually treated me like a family member despite the issues with my car . He made my day. This man belongs in service to people because he’s so personable . I could go on and on about the little things he did for me like set up my bluetooth in the loaner before I left, so I could listen to music, but I’d be here writing forever . All and all, I never expected such great customer service at a car dealership. I highly recommend Emile Colon if you have any issues with your car . He’s knowledgeable, professional and has a warm engaging personality . You can tell he loves his job and working with people despite how frustrating it can be!!!