Emilio Torres | Page 49

Truly Exceptional Service and Sales Experience Went in for service on my 2015 328i and was greeted by the asst. service manager Maria Lizardi. She was incredibly friendly and professional and I hig Went in for service on my 2015 328i and was greeted by the asst. service manager Maria Lizardi. She was incredibly friendly and professional and I highly recommend you ask to work with her for your BMW service needs. I took a walk over to Sales while I was waiting and was eyeing up my dream car, a new BMW M2. I was approached by Eric Reeves who gave me a very informative overview of the vehicle and then offered to test drive. He was very professional and friendly as well. A few days later I have taken delivery of my new BMW M2. I want to thank everyone involved from Maria, to Eric, and of course the manager Emilio Torres. I would recommend asking to work with any of these individuals if you want a Truly Exceptional experience. Thank you guys again. More

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Excellent sales person Final purchase of leased car. Susan Gatlin provided complete devotion to our satisfaction. Completely happy with experience. Can't think of anythin Final purchase of leased car. Susan Gatlin provided complete devotion to our satisfaction. Completely happy with experience. Can't think of anything more to say. More

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Best experience you can possibly get from a dealership I love the people in this dealership! Very professional and easy to work with, not pushy but respectful. Notably my experience was with Emilio (manage I love the people in this dealership! Very professional and easy to work with, not pushy but respectful. Notably my experience was with Emilio (manager),Tatiana (sales) and finally Jesus (Finance). I got a great deal on a great car, and I am very happy. Great work guys! More

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First BMW -- Great Experience throughtout the whole process. I just picked up a 2018 BMW M2 in Long Beach blue. Originally, I was undecided between the m240i and M2. I was on truecar website and requested I just picked up a 2018 BMW M2 in Long Beach blue. Originally, I was undecided between the m240i and M2. I was on truecar website and requested more information. I then received a call from Matt Schultz. Matt spoke to me for about 15 min giving me a run down of the M240i and the M2. That weekend, I went to see Matt and look at both cars. I was still undecided. Matt was very patient with me and answered of all my questions. I told him I would get back to him. Two weeks later, I went in to see Matt again and I placed my order for a Long beach blue M2. I had not seen the color in person so i was a little nervous. Knowing this Matt took pics and sent them to me of a long beach blue M2 that was at a BMW event. I had to wait a while for the car but during this time Matt always answered any of my questions and always kept me up to date on the status of the car. When the car finally arrived Matt immediately sent me pics. Throughout the whole process Matt went above and beyond. He provided excellent customer service. The sales director Emilio Torres provided excellent customer service and helped make the sale of the car go super smooth. When I went to pick up the car Emilio made sure to come over and say hello. When I picked up the car financial part was quick and easy. Humbert Cazaubon was great and provided excellent customer service. Before taking the car home, Jennifer Almeyda Soto showed my wife and I how to setup the technical side of the car. She helped us pair our phones and setup our car individual car settings. Jennifer is extremely knowledgeable and helpful. Thank you BMW of Sarasota!! More

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Luis and Emilio were very professional Customer service was great and they were very organized. Luis was polite, informative and not pushy. Emilio was professional and also not pushy. Maria Customer service was great and they were very organized. Luis was polite, informative and not pushy. Emilio was professional and also not pushy. Maria, in service is always professional and very informative. Love the cookies and coffee too! More

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Very friendly staff and sales people are awesome We were having our car serviced and were looking around when Jonathan asked to show us around. He spent a lot of time with us even though we were jus We were having our car serviced and were looking around when Jonathan asked to show us around. He spent a lot of time with us even though we were just looking. We ended up buying another vehicle More

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The only dealership I would go to for my new BMW Naycolle, Emilio, and Kaz were great in the leasing experience. Naycolle is absolutely the best! She is knowledgeable, sweet, and helpful. She mainta Naycolle, Emilio, and Kaz were great in the leasing experience. Naycolle is absolutely the best! She is knowledgeable, sweet, and helpful. She maintains a relationship with her clients that is rare and most appreciated! She even went out of her way to help me with a misplaced key. The dealership in general makes you feel welcome without being overbearing, and is always ready to assist you with every need. More

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2016 Lease Experience Naycolle Wright is absolutely amazing. She is a true business professional who makes the car buying/leasing experience a pleasant one. I recommend h Naycolle Wright is absolutely amazing. She is a true business professional who makes the car buying/leasing experience a pleasant one. I recommend her to all of my friends and family. The team at BMW sarasota works well together and everyone is in a great mood when I am there. Top leadership staff even takes the time to say hello and have conversations with customers. Jeff Smith in the service department is fantastic. I ask for him if I have any problems and he takes care of it right away. More

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Naycolle Wright and Emilio Torres Naycolle & Emilio are by far the very best in every way possible. I have recommended many friends to purchase and/or lease with my BMW Family. 100% Naycolle & Emilio are by far the very best in every way possible. I have recommended many friends to purchase and/or lease with my BMW Family. 100% satisfaction at all times. More

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Naycole Naycole-goes far and beyond to making the customer happy & comfortable! I always have a pleasant experience where see is concern, as with all the name Naycole-goes far and beyond to making the customer happy & comfortable! I always have a pleasant experience where see is concern, as with all the names I just checked off above! You hava great assets with all of their personalities, don't lose them! Thank you BMW- ty for making me feel special and making sure my needs get taken care of Sincerity Lisa Tatum More

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