Emma Miranda

This is really one of the best experiences I’ve had buying in a car. They knew what I needed and wanted and was able to find the one for me and get me in it that same day. I will definitely recommend.. buying in a car. They knew what I needed and wanted and was able to find the one for me and get me in it that same day. I will definitely recommend.. More

by SANDRADEATS Verified Customer Verified Customer

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Emma and Susan were the best people I could have come in contact with. From the time I reached out to the dealership about the car until I got the keys contact with. From the time I reached out to the dealership about the car until I got the keys More

by SWADE10 Verified Customer Verified Customer

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Could not have had better customer service! Emma Miranda went way above and beyond for us! I told her what I was looking for, in order of importance and she worked with her manager to get me th Emma Miranda went way above and beyond for us! I told her what I was looking for, in order of importance and she worked with her manager to get me the exact car I wanted. Excellent communication through the entire process. So pleased with our experience!! We were able to get preapproved so experience with Jason was also tremendous. Clear, polite, well informed communication throughout! 3 hours from start to finish, including test drive!! More

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It just keeps getting worse. I emailed Susan multiple times to follow up and get clarification on getting my tag and registration processed since I bought out of state. No respon I emailed Susan multiple times to follow up and get clarification on getting my tag and registration processed since I bought out of state. No response. Finally got a call from Kathy one week before my temp license expired and she was wondering why she couldn’t get in touch with OMV offices (it was a state holiday) and was going to send my paperwork two counties over to a place 1.5 hrs away. I gave her the correct locations and she mailed the docs the next day, but issued a new license plate instead of transferring my old one. Extremely frustrating. More

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It started out great, but when it was time to buy, it was one thing after another in unexpected inconveniences and misportrayed information from the sales rep. There were several times when we asked question one thing after another in unexpected inconveniences and misportrayed information from the sales rep. There were several times when we asked questions (like a reflector getting fixed before driving away after purchase, windshield crack being fixed, title being mailed later and didn’t receive an answer multiple times, then were told it could be taken care of before we drove off, only to find out in the 11th hour that we’d have to come back 3 separate times to resolve each issue. The windshield guy ended up coming out to the house to fix, but we still made 3 trips back to the dealer to get things fixed and finalize the title. The sales rep didn’t seem to understand how off putting that was and didn’t really take ownership of the problem. Deflected, offered proof to of things we weren’t even concerned about, but never really tried to make it right. It felt like she made the sale and didn’t really care what happened after that bc she got her commission. Said that wasn’t her goal, but didn’t do anything to demonstrate otherwise. More

by Ft Verified Customer Verified Customer

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Everyone was kind and as someone who works in the customer service industry they went above and beyond for me customer service industry they went above and beyond for me More

by Chris Martinez Verified Customer Verified Customer

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Subaru makes an excellent car. The sales Lady was very knowledgably and I rate her the best. Finance Department tried to pull a double taxation fraud on my lease and Tim in Finance The sales Lady was very knowledgably and I rate her the best. Finance Department tried to pull a double taxation fraud on my lease and Tim in Finance was too aggressive in his desire for me to sign the fraudulent lease. He yelled at me and left his chair leaning over me screaming that "you have to pay sales tax", even though it was already included in the quote. His yelling at me and his physical approach to my wired together chest scared me. I am 70 years old. The entire dealership is glass walls, so if I return to the dealership, Tim will see me, but I got so scared I forget what he looks like. The dealership refuses to give me his name and address so I can let my family know. Subaru sells too good a car to have a dealership like this. The finance man was so polished in his fraud and had it pre loaded in his computer. He was so skilled, I believe he does this all the time. And, I believe, there is no way he would have committed this fraud if his boss and the general manager did not approve of his tactics. If I were Subaru Corporation, I would drop this dealership and not allow them to make people think bad about Subaru. If I were to buy a Subaru, I would go to another dealership. More

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Had a wonderful experience throughout the entire process with both Emma’s and Tim. Thanks with both Emma’s and Tim. Thanks More

by FERALSWINEREMOVAL Verified Customer Verified Customer

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Frankie, Emma, and JB were all fantastic. Great place and great team. Thank you all! Great place and great team. Thank you all! More

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Blake Henley was our sales person. He did a great job and was very attentive to what we were looking for. Jimmy He did a great job and was very attentive to what we were looking for. Jimmy More

by FLEMINGJ Verified Customer Verified Customer

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