Rich Little

I Bhavesh Patel writing to formally bring to your attention a deeply disturbing experience my sister and I had at your dealership on Saturday, May 23. I want to ensure you are aware of the unethical attention a deeply disturbing experience my sister and I had at your dealership on Saturday, May 23. I want to ensure you are aware of the unethical and unprofessional conduct displayed by your Director of Sales, Rick Little. On May 16, my sister, Darshali Patel, and I visited the dealership to view a 2018 Acura RDX. Though the car had visible damage, sales associate Rick Cobb assured us it would be fixed. On May 21, I dropped off a check for $27,783.55 to hold the vehicle until Saturday which Rick Cobb agreed to, as my sister is a Registered Nurse and could not visit during the week. When we arrived on Saturday, we found the Acura had not been repaired properly, with a significant gap between the headlight and the bumper. We also test drove a 2025 Certified Subaru Outback and expressed our desire to purchase the Subaru instead, as it is a higher-valued vehicle and mentioned to us that he will have to get agreement from the sales director to sell us a subaru. When Rick Little intervened, he approached us with a threatening attitude. He pointed his finger at us and shouted that because of us, he had "lost four clients" for the Acura. He stated he would not sell us any other vehicle, and threatened that if we didn't buy the Acura, he would "purposefully bounce the check and prosecute us in court. I found this behavior appalling. The aggression and lack of respect we experienced felt discriminatory and reminiscent of racist experiences I have encountered in the past. It is entirely unacceptable for a Director of Sales to treat prospective buyers with such hostility. Furthermore, we left the dealership without our check being returned to us, despite never signing a contractual agreement to purchase the Acura. I did mention this incident to Lance Willhite immediately after leaving, but I wanted to reach out to you directly to ensure this behavior is documented. I have no intention of purchasing a vehicle from your dealership in the future, nor will I recommend your business to others. I am attaching photos of the unrepaired damage on the Acura for your records and expect the dealership to do the right thing. More

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This is really one of the best experiences I’ve had buying in a car. They knew what I needed and wanted and was able to find the one for me and get me in it that same day. I will definitely recommend.. buying in a car. They knew what I needed and wanted and was able to find the one for me and get me in it that same day. I will definitely recommend.. More

by SANDRADEATS Verified Customer Verified Customer

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Undisclosed transmission issues in used vehicle purchase. I purchased a used Nissan from Subaru of Gwinnett. Shortly after purchase, the vehicle experienced serious transmission issues that were not discl I purchased a used Nissan from Subaru of Gwinnett. Shortly after purchase, the vehicle experienced serious transmission issues that were not disclosed at the time of sale. Based on the nature and timing of the failure, there are unresolved questions regarding the accuracy of the representations made about the vehicle’s condition and whether material information should have been disclosed prior to purchase. I currently have an active consumer protection complaint with the Georgia Attorney General regarding this transaction. The matter remains unresolved. I am posting this review to document my experience and to encourage other consumers to exercise caution when purchasing a used vehicle from this dealership. More

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The used car section of this dealship was very dishonest about the condition of the car and the work they put into it. They were willing to risk my safety and cost me thousands in repairs just so they could about the condition of the car and the work they put into it. They were willing to risk my safety and cost me thousands in repairs just so they could sell a car. Terrible way to run a company and treat customers. More

by JM Verified Customer Verified Customer

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I was buying this car and I found few scratches and the delear manager told me they could not anything about this but can do some detailing.. the representative did not explain about the car fractures . It delear manager told me they could not anything about this but can do some detailing.. the representative did not explain about the car fractures . It was like I don't care u got the car and know it by yourself...anyways I always liked subaru but bad pre owned dealership experience.. More

by SRKAUSHIK841002 Verified Customer Verified Customer

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Great service from both sales and finance. Super easy & even delivered to my home. Will buy again and again from this dealership! Love Subaru of Gwinnett! Super easy & even delivered to my home. Will buy again and again from this dealership! Love Subaru of Gwinnett! More

by ERIKA.ROGERS.568 Verified Customer Verified Customer

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We had a great experience with salesman, Brandon Hargis. He's knowledgeable, professional, personable, and decisive. He's knowledgeable, professional, personable, and decisive. More

by PATRICK.SHIELDS Verified Customer Verified Customer

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It was fine. They made me expect it would be a better used car buying experience and perhaps that is why it was disappointing to have it be exactly what buying a They made me expect it would be a better used car buying experience and perhaps that is why it was disappointing to have it be exactly what buying a used car from a dealer is: you feel like you probably didn’t get a good deal. More

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Great customer service. No sales pressure. All questions answered with ease. No haggle. Brought my own finance to the dealership. No issues with finance from outside. Expect No sales pressure. All questions answered with ease. No haggle. Brought my own finance to the dealership. No issues with finance from outside. Expectations were met. More

by FGOSS25 Verified Customer Verified Customer

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Service Manager Mike was very helpful. I had an issue with the car and he took care of it right away. I had an issue with the car and he took care of it right away. More

by MCH.MCH.HARRELL Verified Customer Verified Customer

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