Emmanuel Nolan | Page 4

The sales and finance staff were friendly, courteous, and helpful. This is my third Sorento purchase, and I’m very happy with the car and it’s features. helpful. This is my third Sorento purchase, and I’m very happy with the car and it’s features. More

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Excellent customer service, value of vehicles & negotiating the best price. Six KIA’s and have had no problem with anything from sales to service to body work!!!! negotiating the best price. Six KIA’s and have had no problem with anything from sales to service to body work!!!! More

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Purchased a used 2018 BMW 230i , car was delivered without a working horn, not at all a pleasant and easy process to work with service dept. The dealership is very firm on prices but does not tally wi without a working horn, not at all a pleasant and easy process to work with service dept. The dealership is very firm on prices but does not tally with the quality of the product. More

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Jorman was fantastic!! Answered all of the questions I had and made the whole process easy and with no anxiety or stress. He was nice, polite, and I never felt pressured in any way. Would recommend anyone had and made the whole process easy and with no anxiety or stress. He was nice, polite, and I never felt pressured in any way. Would recommend anyone looking for a car to go see him. More

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Thank the car gods for people like Manny and Johnny who made my experience at Mark Kia a little more professional and make me want to go back there again. This review is a mixed one for me because whil made my experience at Mark Kia a little more professional and make me want to go back there again. This review is a mixed one for me because while I have many positives to say about certain individuals, I want to be honest and transparent about my entire experience at Mark Kia. My rating of the dealership is a 3-star and the only reason it is even that is thanks to Manny who is a 5-star guy to work with. I want to start by saying the Emanuel (Manny) is hands down, the BEST person I got to work with at Mark Kia. Manny sat with me the day I came in and listened to everything I wanted in my car and all the things I was looking for and was 100% truthful with me about whether he could do certain things for me or not. He helped me get into the car I wanted and worked a good deal for my trade in. I brought my car back a few weeks later because we had planned for me to get the top wrapped which to my understanding, they send it out to another company they always use. My car came back to me dirty and the wrap job was not done well whatsoever. While I had been working with the Mark Kia service department, I had not been receiving returns to my phone calls from them or much help at all, so I reached out to the only guy I felt earned my trust there, Manny. I AM SO GLAD I DID!! Manny got right back to me and did everything in his power to make it right! Manny got my car back in as soon as I could bring it, got me into a rental, and took my car back to have it wrapped correctly. Manny was and is the only reason I will ever go back to Mark Kia again! He truly understands the importance of customer service. I also wanted to recognize Johnny because when I went to pick up my car the second time, he was the one to walk around and did a thorough inspection with me. He was so kind and patient and reassured me that I was in the right to bring it in and not settle for a poor job done by their third party company. He also gave me his direct line to reach out to him if I still had any issues. The negative portion of my review really only reflects on the service department. While I will not call out the representatives by name, I will say that I do not look forward to taking my car to this location for repairs or maintenance anytime soon. As I had stated earlier, there is no efficiency in which they try to return your calls. I was told twice that I would receive a call back on a specific day and I waited 2 days past the said day before calling back myself to see what the hold up was. No apologies. The initial time my car was returned to me, it was not washed, was not vacuumed, there was garbage in the backseat that was not mine, there were foot prints on the door frames from where they stood to access the top of the vehicle, a real nightmare. The rental vehicle they gave me the second time was also dirty when I received it, which I was told also reflects on the service department being that they are the ones responsible for detailing the vehicles before they are loaned out. There was the previous drivers garbage in the trunk, crumbs throughout the vehicle, trash in the backseat. It was shocking to me given the circumstances that I had to bring my car back in because of their mistake, that I was not treated with enough respect to be loaned a clean vehicle. The Mark Kia service department is a 1-star for me. Overall, Mark Kia is somewhere I will recommend to friends and family, mainly due to their sales department making sure you are satisfied and happy. More

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This weekend I visited at least 5 major dealerships looking for a certian vehicle. Two of the dealers sold the car we were discussing for hours before my appointment time, then tried to pressure sale m looking for a certian vehicle. Two of the dealers sold the car we were discussing for hours before my appointment time, then tried to pressure sale me into a more expensive trim model or sell a car with more miles then I was looking for. Negotiations were stressful and we felt talked down to by the salesman and sales manager. Not at Mark Kia, Jorman had the car ready for me to see when I got there, I got exactly what I was wanting for my trade without even having to negotiate. It felt as it was a fair deal for both the dealer and myself. I had a few questions and they were answered with respect and understanding. The last 3 vehicles we purchased were all from the same dealer and now I feel as I found my new dealership for purchasing vehicles. Thank you to Jorman, Emmanuel, and Maricella. More

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Everyone I worked with couldn't have been nicer! I am really pleased with my experience so far. Max Kemp greeted me right away when I arrived and was really knowledgeable and kind throughout the entire p really pleased with my experience so far. Max Kemp greeted me right away when I arrived and was really knowledgeable and kind throughout the entire process. Manny Nolan and Josh Stonestreet also helped to get me to the price point my family and I needed. I have been a loyal BMW customer for the past 10 years but am so excited to start my journey with Kia. Thank you to everyone who assisted me. More

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Tyler Heath and Jack his manager as re awesome also my finance guy truly the best I have had thru the years. Its home for us we dont go anywhere else. Thank you all even our detail guys we appreciate all finance guy truly the best I have had thru the years. Its home for us we dont go anywhere else. Thank you all even our detail guys we appreciate all you do and did for us! Blessed! Ty More

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Max Kemp was very helpful, and honest. He was straight forward and did an amazing job with assisting me in getting my new car. Great customer service. Thank you Max ;-) forward and did an amazing job with assisting me in getting my new car. Great customer service. Thank you Max ;-) More

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A big thank you to Johnny and the Mark Kia team for helping me get the car I wanted! I recommend them to anyone looking for a new Kia helping me get the car I wanted! I recommend them to anyone looking for a new Kia More

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