Emmylea Krause | Page 118

So overall the experience was very good. Buying a car is just a stressful experience and it really should not be. It would be nice to just know that everyone is getting the best possibly and same price. J just a stressful experience and it really should not be. It would be nice to just know that everyone is getting the best possibly and same price. Just too bad the industry does not just make one price for a car. I felt we got a fair price but really no real way of knowing and that is just too bad and a drawback for the industry. I would recommend the guys who worked with us. I feel like they were fair and doing the best with what they had to offer. It’s just really the industry that makes me crazy. I think the whole industry could use as overhaul! More

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Emmylea answered all of my questions during our FaceTime call today. She was super helpful and found resources for upgrades for my car. Highly recommend. call today. She was super helpful and found resources for upgrades for my car. Highly recommend. More

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Emmylea gave me a fantastic orientation on how everything works inside my new Subaru Forester (i.e.- software, controls, music, lights, weather, satellite radio, etc). I could bot believe all of the things t works inside my new Subaru Forester (i.e.- software, controls, music, lights, weather, satellite radio, etc). I could bot believe all of the things that you can do and have access to. She has a great knowledge of their Subaru cars and was very patient with me. She is a great extension of their sales team! Thank you Emmylea for the education. More

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This is the 2nd car I have purchased here. They are easy to work with and I will only use them from now on. There are closer dealerships but it's worth the drive for me. to work with and I will only use them from now on. There are closer dealerships but it's worth the drive for me. More

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This was our 2nd new Subaru with salesman Daniel Beaupain, and 5th new vehicle from Royal Moore since 2007. They have always stood behind their promises and warranty. Their staff never make us feel Beaupain, and 5th new vehicle from Royal Moore since 2007. They have always stood behind their promises and warranty. Their staff never make us feel rushed or pressured. They never seem annoyed when I call with random questions because I can't remember everything they showed me about the new tech in the cars. Their prices are very transparent, and there are no surprise fees. My only complaint is that they used to give little gift baskets with new cars. Like a vehicle swag, chocolate, and a water bottle. But COVID ruined that too. :-( More

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Bought our Outback from them in 2018 and have serviced it there since. Have nothing but good things to say. Definitely seems like the make an effort to make sure everyone is taken care. there since. Have nothing but good things to say. Definitely seems like the make an effort to make sure everyone is taken care. More

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I’ve been going to Royal Moore for several years, mostly to service my Forester. And it’s a drive for me but that’s just how much I think of the service department at RM. so much so that when I went shoppin to service my Forester. And it’s a drive for me but that’s just how much I think of the service department at RM. so much so that when I went shopping for a new car, they were one of my first stops. And they didnt disappoint - Jim in Sales worked with me throughout the process, the test drives, the trade in and the financials, making me feel comfortable and never pressured. A super positive experience. And Emilyea in Customer Experience gave me a thorough run through of all the features of my new Subaru in great detail answering all my questions. Awesome! More

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Wonderful experience from when we stepped on the lot to when we drove away. As first time car buyers, we felt supported. Highly recommend working with Royal Moore Subaru! when we drove away. As first time car buyers, we felt supported. Highly recommend working with Royal Moore Subaru! More

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Excellent Smooth and Efficient New Car Sales Experience. Got a great price on exactly the car I wanted. Shopped many other dealers, glad I traveled some distance to Royal Moore for my new Subaru. Hat's of Got a great price on exactly the car I wanted. Shopped many other dealers, glad I traveled some distance to Royal Moore for my new Subaru. Hat's off to Sales Representative Jeremy Redfield and Customer Experience Manager Derek Whitmore. More

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Edge-of-tread tire puncture required tire replacement. Options reviewed. Decision to replace with a "shaved" new tire (would have taken 2-3 days) reversed upon closer examination of tread wear; purchased Options reviewed. Decision to replace with a "shaved" new tire (would have taken 2-3 days) reversed upon closer examination of tread wear; purchased new tire from inventory on hand for much better price than Carr Subaru (closer to home, but ~inferior service and price). Very friendly service reps (as usual!) and very efficient sales/service (also as usual). Thanks! Jim Buell PS: I don't recognize all the folks below, but everyone with whom I actually dealt deserves 5 stars. More

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