Eric Bachar

scheduled an oil change with BMW of Sarasota a month in advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me kn advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me know the service was done — only to find out that they hadn’t even started it. The explanation? A lot of people had shown up that morning needing oil changes before the Thanksgiving holiday, and they were trying to squeeze them in because they were traveling. The issue is: I had an appointment. They didn’t. That’s the whole point of scheduling — especially when your time matters. Then I was told I would have to leave my car there for the rest of the day and come back later. I specifically scheduled a service appointment to avoid needing a loaner or arranging transportation. But when I asked about a loaner, they couldn’t offer one because they had already given them all away. To make matters worse, during my wait someone approached me about a windshield replacement. They suggested I call my insurance company and claim the damage was “just discovered today” — essentially asking me to commit insurance fraud. That was not only unprofessional but extremely concerning. Overall, the experience felt poorly managed and, frankly, shady. I expected better communication, scheduling integrity, and professionalism — especially from a BMW dealership. More

by Laurie.simonds Verified Customer Verified Customer

Report | Print

Had bad tire and service department helped me out with quick service on an emergency basis quick service on an emergency basis More

by RICK@HATTRICKDEV.COM Verified Customer Verified Customer

Report | Print

Nice to deal with this place. Been with them for 15 years! Great service and communication! Been with them for 15 years! Great service and communication! More

by ettiebird1 Verified Customer Verified Customer

Report | Print

Service department was efficient and kept me informed of what as going on with my vehicle what as going on with my vehicle More

by Fowler_mary Verified Customer Verified Customer

Report | Print

Outstanding care and service was provided to my vehicle repair during my last visit to BMW of Sarasota. Greg Jones, service manager advisor, especially deserves the credit. repair during my last visit to BMW of Sarasota. Greg Jones, service manager advisor, especially deserves the credit. More

by nfdrubetsky Verified Customer Verified Customer

Report | Print

Maria is always wonderful. The service team is always very helpful and pleasant. I would never take my vehicle anywhere else. I have had nothing but terrible experiences at oth The service team is always very helpful and pleasant. I would never take my vehicle anywhere else. I have had nothing but terrible experiences at other BMW dealerships. The Morgan Automotive Group is the best. I bought this car from them and plan on seeing them for our next purchase as well! More

by Happy BMW Customer Verified Customer Verified Customer

Report | Print

Coming from an Audi mechanic for 14 years, the technician Nick was very professional and courteous to my requests about the repair. Maria lizardi was very helpful and there was clear line of communication. Nick was very professional and courteous to my requests about the repair. Maria lizardi was very helpful and there was clear line of communication. More

Report | Print

Beth and Nick were so helpful! !! Thank you very much for helping in a time of need !! Thank you very much for helping in a time of need More

by JDS22071 Verified Customer Verified Customer

Report | Print

Best customer service, never have an issue and always get good work done, Cameron and Isaiah are awesome service advisors. good work done, Cameron and Isaiah are awesome service advisors. More

Report | Print

Nice kind come on what do u want this survey us a pain I the xxx the xxx More

by MARIARNNE.LEBAR Verified Customer Verified Customer

Report | Print