Eric Graf | Page 2

We have been with herb chambers for almost 20 years. Aside from automobiles being one of the best well made car the customer service department is a 5 star business. They treat the car owners like they Aside from automobiles being one of the best well made car the customer service department is a 5 star business. They treat the car owners like they just bought a new car each time. They go above and beyond can’t say enough positive ! More

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I had a very below average recent experience with servicing my Lexus NX300. After the car was serviced, I couldn’t get a straight answer to some basic questions about my service on a timely basis. G servicing my Lexus NX300. After the car was serviced, I couldn’t get a straight answer to some basic questions about my service on a timely basis. Got the car back without an inspection report or report on systems that were stating to need work, like the brakes and audio system. By coincidence, I visited a competing dealership and they identified brake pads that would need attention soon, as well as a radio that required a software update. When I went back to my repair order from Herb Chambers, they never included an inspection report. Several calls to the Herb Chambers never brought about answers. Yes, I know that there was a ransomware attack which disabled crucial dealership systems, but I had difficulty getting straight answers even before the software outage. This all happened despite regular calls and texting with the service advisor, and later the head of service at Herb Chamber Lexus. This experience, coupled with the ongoing difficulty in scheduling a service appointment that includes a loaner car makes me wonder if the “golden age” of Lexus superior service is over. Or perhaps Herb Chambers Lexus is taking customers for granted. Or maybe they are victims of their own success and having to cut corners to keep up with the volume of service that comes in the door. Either way, I’m quite disappointed. There’s definitely an opportunity for substantial improvement here. More

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The dealership took 18 days and driving my car for around 200 miles to fix a dashboard rattle in my brand new Lexus TX 350. I had to involve the Lexus corporate brand engagement Department in order for the s 200 miles to fix a dashboard rattle in my brand new Lexus TX 350. I had to involve the Lexus corporate brand engagement Department in order for the service department to fix the issue. What's worse, they permanently scratched multiple places of my dashboard and didn't even tell me about it. Then on my test drive after they said they fixed the dashboard rattle I started hearing an even louder rattle from the rear side passenger door and was told that there was nothing they could do about it. Very disappointed in the Sharon Herb Chambers Lexus service department and my first foray into the Lexus brand. More

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The service manager Eric at Herb Chambers Lexus of Sharon was very easy to work with and is a man of his word Top notch customer service Highly recommend going there was very easy to work with and is a man of his word Top notch customer service Highly recommend going there More

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Wonderful experience! They go out of there way to make your experience pleasant. They have an amazing service department! They go out of there way to make your experience pleasant. They have an amazing service department! More

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all employees very helpful and a pleasure to deal with. very good dealership the best I've been to.first time customer very good dealership the best I've been to.first time customer More

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Ronni was excellent as a service advisor. She kept me informed and followed up as promised. Also a shout out to Eric, Director of service who is very customer oriented and makes things happen She kept me informed and followed up as promised. Also a shout out to Eric, Director of service who is very customer oriented and makes things happen quickly. Both folks are friendly and genuine during every interaction. More

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Brian was Fantastic. I definitely recommend him to my friends & acquaintances. Great service, very professional and efficient. Did went extra mile to accommodate my needs I definitely recommend him to my friends & acquaintances. Great service, very professional and efficient. Did went extra mile to accommodate my needs by providing a loaner. Definitely recommend Eric & Brian for their professional approach. More

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We recently traded in our used care for a Lexus. Every employee was attentive, caring and knowledgeable in this process. Starting with having our old car serviced, Eric ensured our traded car was ca Every employee was attentive, caring and knowledgeable in this process. Starting with having our old car serviced, Eric ensured our traded car was carefully serviced and helped provide support in making the sometimes difficult decision to trade. When we ultimately decided to trade our older car in, Lesly was our sales person who was knowledgeable and willing to find the answers to questions we had. When it was time to reach the finance team, Earl and Sanjay took special care to confirm we were receiving the best deal in line with our financial goals. I want to thank the entire team at Herb Chambers Lexus for helping our family find the perfect car! More

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A pleasure to visit HC Lexus Sharon. Very professional service advisors and a very pleasant environment with plenty of seating and space. I also appreciate their honesty and guidance wit Very professional service advisors and a very pleasant environment with plenty of seating and space. I also appreciate their honesty and guidance with regard to priority repairs. Jackson was great and so was Eric (service manager). More

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