Eric Graf | Page 7

i always bring my car to ERIC CASTILLO he is the best my car is always taking care and they also clean my beautiful NX car is always taking care and they also clean my beautiful NX More

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I would like to say that Ronnie Travers is the best! Ronnie has always helped me with multiple vehicle problems, is extremely knowledgeable, and puts the customer at ease, I truly appreciate Ronnie! Me Ronnie has always helped me with multiple vehicle problems, is extremely knowledgeable, and puts the customer at ease, I truly appreciate Ronnie! Mel Creary 2014 Lexus 570. More

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I had high expectations and the Service Dept team at Lexus of Sharon did not disappoint. I brought in my car for service after an issue came up resulting from repairs completed at an out of state dealer Lexus of Sharon did not disappoint. I brought in my car for service after an issue came up resulting from repairs completed at an out of state dealer. Big thanks to Mark F. and Eric. G. for their attentive and professional service, in working through all the obstacles and making things right for their customer. I highly recommend Lexus of Sharon! More

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Nicole is by far one of the best service reps. In a day where customer service is lacking, Nicole proves you can still receive exemplary service. She consistently keeps you informed of your cars progress a where customer service is lacking, Nicole proves you can still receive exemplary service. She consistently keeps you informed of your cars progress as well working within your schedule for drop off and pick up. We have been with Lexus of Sharon for over 15 years and the customer service sept is the one main reason we continue to return . Between Eric Graf; service director, Nicole Thomas, the individuals who greet you when you come in and the drivers who valet your car, you can find a better place.. More

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Superb Customer Service The service department is always professional, friendly, No-pressure didn't feel rushed, and trustworthy. They always go above and beyond the call o The service department is always professional, friendly, No-pressure didn't feel rushed, and trustworthy. They always go above and beyond the call of duty! More

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Incompetent and unethical service team They damaged my front rim and blamed it on corrosion. First they claimed that they had a video and when I put them on the spot, they backed out of t They damaged my front rim and blamed it on corrosion. First they claimed that they had a video and when I put them on the spot, they backed out of their offer and never presented the video. Then they asked me to speak to another dealership. When I got confirmation from an independent dealership, they would not consider their assessment. They treat their customers like they are ignorant. They do not deserve my business. More

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Excellent Great team spirit, Marc was pleasant to deal with, a true gentleman and professional. I drove my car home that night. Thank you for your help with my Great team spirit, Marc was pleasant to deal with, a true gentleman and professional. I drove my car home that night. Thank you for your help with my purchase. More

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Marc Vigor Just the most amazing experience I’ve ever had at any automobile dealership ever. Marc’s attention to detail was unbelievable! Going through the Just the most amazing experience I’ve ever had at any automobile dealership ever. Marc’s attention to detail was unbelievable! Going through the process of purchase, through the finance department, and delivery of my new Lexus was flawless! THANK YOU ALL! More

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Absolutely exceptional! I can’t say enough good things about Lexus of Sharon. I had the very good fortune of working with Nick Pacheco in the sales dept, who is outstanding. I can’t say enough good things about Lexus of Sharon. I had the very good fortune of working with Nick Pacheco in the sales dept, who is outstanding. He is a consummate professional, knowledgeable, patient, and kind. He made my car buying experience a positive one. I would highly recommend this dealership, and I’m thrilled to be part of the Lexus of Sharon family. More

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The 5 star service dept. My family and I wish to thank Nicole Thomas for all that she has done for us. I have purchased close to 50 vehicles in my lifetime and have never met My family and I wish to thank Nicole Thomas for all that she has done for us. I have purchased close to 50 vehicles in my lifetime and have never met anyone as knowledgeable, polite and professional as Nicole Thomas. She is a great listener and never rushes you or ignore what your problem or issue might be. We feel like we are treated with rhe out most respect and dignity that is hard to find in a lot of car dealerships. Lastly, a company is only as good as their employees and with Nicole Thomas in their employment......Herb Chambers Lexus of Sharon is in great hands..... Thanks Nicole for all that you have done for my family and myself. More

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