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Eric Koval
249 Reviews
249 Reviews
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249 Reviews of Eric Koval
May 03, 2025
Eric was pleasant, helpful and easy to talk to. The visit did take a bit longer than usual, but the new waiting area is comfortable. He did mention additional recommendations, but since I was check The visit did take a bit longer than usual, but the new waiting area is comfortable. He did mention additional recommendations, but since I was checking out, we agreed to do at my next check i.e. 60K miles. My one suggestion is it would have been helpful to have those listed on the invoice itself as I was checking out. Yes, prices have gone up sadly, but I trust this dealership to tell me the truth, and to do a good job. More
by JBOTTONE
Verified Customer
May 02, 2025
Matthews is a new service center for me due to moving to this part of town. The attention to detail and friendly demeanor is refreshing and will keep me loyal! Thank you! this part of town. The attention to detail and friendly demeanor is refreshing and will keep me loyal! Thank you! More
by lshefferon
May 02, 2025
The dealership personnel in service are great. I'm still sore about my front seat though. Very inconvenient. I'm still sore about my front seat though. Very inconvenient. More
by WNEPOO
Other Employees Tagged: Ashley Rourke-Salamone, Todd Scharping , Jared in service and the fella who installed my seat
May 01, 2025
Matthews Hyundai on Ridge Rd. W. is a great place to buy or service a vehicle. Their staff is friendly & efficient. They take excellent care of their customers. My sales person. B W. is a great place to buy or service a vehicle. Their staff is friendly & efficient. They take excellent care of their customers. My sales person. BILLY Blattner was especially helpful & patient with my questions & did not high pressure me. I would recommend him & this dealership to anyone & will return here for my next vehicle! More
by KEHRLI-MERLAU
Other Employees Tagged: Joseph Minarik, Todd Scharping, John Distaffen, Audrey Fairbairn , Massimo Castelli
April 28, 2025
Told me what I needed to get done on my car and left it up to me if I wanted it done or not did not pressure me up to me if I wanted it done or not did not pressure me More
by luckyleskovics
Other Employees Tagged: Todd Scharping
April 27, 2025
The I’m not happy I bought a Chevy traxfrom you guys had a problem with it and was they can’t work on it why sell it a problem with it and was they can’t work on it why sell it More
by DINLOUZ
Other Employees Tagged: Todd Scharping, John Distaffen , Matt Vibber
April 24, 2025
This Dealership is outstanding. The customer service department are very caring and really know their job. I am very impressed with their professionalism. The customer service department are very caring and really know their job. I am very impressed with their professionalism. More
by baldini23
April 21, 2025
From the minute the appt was made for the the oil change, tire rotation, and inspection it was a series of mis-steps. We rec'd several calls and emails saying the appt was at 9, no it was at 9:30, no it is a tire rotation, and inspection it was a series of mis-steps. We rec'd several calls and emails saying the appt was at 9, no it was at 9:30, no it is at 9, now at 8. Several separate messages with conflicting times. After calling it was determined the appt was at 9 am. After 90-minutes someone came out and told my husband the oil change and tire rotation was done but the car failed inspection due to a "bad" passenger side windshield wiper blade. Why on earth would you not have replaced the blade and completed the inspection? They sent him on his way - he had to pick me up at the airport. He replaced the blade himself and took the care back at which time they passed the inspection. Why - was the blade not replaced on the spot and the vehicle passed inspection? It is the most ridiculous thing ever ! NOT good customer service. More
by SANDYOALLEN
Other Employees Tagged: Todd Scharping
April 20, 2025
Great customer service easy to set up service apointment. Refreshing change from trying to get work done by my local dealer. Helpful staff. Thank you for your help. Refreshing change from trying to get work done by my local dealer. Helpful staff. Thank you for your help. More
by dave.hammond749
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