Eric Laurendeau | Page 3

Eric really takes care of his customers. It's always pleasure working with him Eric's great! It's always pleasure working with him Eric's great! More

by MGEIGER64 Verified Customer Verified Customer

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Eric took great care going over service record and making suggestions for now and later suggestions for now and later More

by jmcmann01 Verified Customer Verified Customer

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Knowledgeable, quick and professional Eric was Knowledgeable. He pulled up car history and suggested the best service. Also pointed out the unnecessary service that was suggested in my previous se Knowledgeable. He pulled up car history and suggested the best service. Also pointed out the unnecessary service that was suggested in my previous service. Hope i won't be scammed next time More

by smilysavvy Verified Customer Verified Customer

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Eric is great and very thorough. The pricing is very high for the service performed. The pricing is very high for the service performed. More

by STEVEABUSH Verified Customer Verified Customer

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I was a walk-in needing an oil change. The service department was very welcoming. I was in and out in about an hour. this was a good experience for me! The service department was very welcoming. I was in and out in about an hour. this was a good experience for me! More

by ewright58 Verified Customer Verified Customer

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Not that pleasant this time. 2nd trip in for software recall that was not done the first time. Dished out 50 bucks for Uber lift because although I lived 9 miles away the quickes 2nd trip in for software recall that was not done the first time. Dished out 50 bucks for Uber lift because although I lived 9 miles away the quickest route was 13 miles instead of 10 which is the shortest More

by SRivkind Verified Customer Verified Customer

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I am very happy with the associates. They always come out and tell me what’s wrong and ask if I want it done. They always come out and tell me what’s wrong and ask if I want it done. More

by opalanka.brooks38 Verified Customer Verified Customer

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Everything went well Service was easy, professional and made for a pleasant experience Eric made everything easy made for a pleasant experience Eric made everything easy More

by dmkahn58 Verified Customer Verified Customer

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I have had service with Honda Avenues in the past, terrible. I will be completely honest I called Lucas Honda and Honda of St Augustine before I came to your location to make an appointment but they d terrible. I will be completely honest I called Lucas Honda and Honda of St Augustine before I came to your location to make an appointment but they didn’t have available options and my car wasn’t starting. I will say it was very nice of you to bring me via shuttle to and from work but outside of that no thanks. I dropped off my car because it was not starting, unfortunately it ended up being my starter which I already had replaced two years before at Lucas Honda. I was told it would be 1300 to fix so I told Eric I just replaced it, is there a warranty? He told me no so I called around for better pricing to replace. When I told Eric this he told me if I replace my starter and it’s not Hondas I will get a service engine light every time I start my car?? That was a lie and a total load of crap. So I called my trusted car repair shop I go to all the time and they said thats 100% not true, wasn’t surprised. I scheduled with them to fix but said you know what? I’m going to call Lucas because I’m so frustrated I have to replace this starter for the third time since having it with 65k on the car, not right. Luckily as expected Lucas was very helpful, the service team advised me that actually my starter was still under warranty so have Eric call him and he will send Eric what he needs for the warranty to be covered. I call Eric back and at told him to call the service department at Lucas and they will send him what they need, he pretty much told me I can call them back myself and have them email it to him, seriously? Again, not surprised. I called Lucas back and talked to the same guy, so nice and helpful. He kinda laughed when I told him what Eric said and he told me don’t worry about it, he will call Eric for me and work with him to send them what they need. Thanks Lucas!! That’s top notch service, and not even your issue. In the end my starter is fixed, there was oil on it so I now know why it was damaged so soon and fixed that myself. But I assure you after this last experience, I would rather have just towed my car to one of the other Honda locations so I could be taken care of and not lied to about my repair. That’s what I will do for my future service issues, never Honda of the Avenues again, should have just stuck to my original plan of never going there. More

by ianharms Verified Customer Verified Customer

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They are so wonderful and helpful. I'm not that familiar with dealing with car issues. That was just something my husband took care of. But since he passed away, I've been the one to t I'm not that familiar with dealing with car issues. That was just something my husband took care of. But since he passed away, I've been the one to take care of the car. Paula Williams has been a superb service agent for me. They are both bright, /experts in their area of expertise yet personable and easy to connect with. They are both delightful to work with and I trust them to give me an honest answer. More

by aff0 Verified Customer Verified Customer

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