Eric Laurendeau | Page 3

Everything went well Service was easy, professional and made for a pleasant experience Eric made everything easy made for a pleasant experience Eric made everything easy More

by dmkahn58 Verified Customer Verified Customer

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I have had service with Honda Avenues in the past, terrible. I will be completely honest I called Lucas Honda and Honda of St Augustine before I came to your location to make an appointment but they d terrible. I will be completely honest I called Lucas Honda and Honda of St Augustine before I came to your location to make an appointment but they didn’t have available options and my car wasn’t starting. I will say it was very nice of you to bring me via shuttle to and from work but outside of that no thanks. I dropped off my car because it was not starting, unfortunately it ended up being my starter which I already had replaced two years before at Lucas Honda. I was told it would be 1300 to fix so I told Eric I just replaced it, is there a warranty? He told me no so I called around for better pricing to replace. When I told Eric this he told me if I replace my starter and it’s not Hondas I will get a service engine light every time I start my car?? That was a lie and a total load of crap. So I called my trusted car repair shop I go to all the time and they said thats 100% not true, wasn’t surprised. I scheduled with them to fix but said you know what? I’m going to call Lucas because I’m so frustrated I have to replace this starter for the third time since having it with 65k on the car, not right. Luckily as expected Lucas was very helpful, the service team advised me that actually my starter was still under warranty so have Eric call him and he will send Eric what he needs for the warranty to be covered. I call Eric back and at told him to call the service department at Lucas and they will send him what they need, he pretty much told me I can call them back myself and have them email it to him, seriously? Again, not surprised. I called Lucas back and talked to the same guy, so nice and helpful. He kinda laughed when I told him what Eric said and he told me don’t worry about it, he will call Eric for me and work with him to send them what they need. Thanks Lucas!! That’s top notch service, and not even your issue. In the end my starter is fixed, there was oil on it so I now know why it was damaged so soon and fixed that myself. But I assure you after this last experience, I would rather have just towed my car to one of the other Honda locations so I could be taken care of and not lied to about my repair. That’s what I will do for my future service issues, never Honda of the Avenues again, should have just stuck to my original plan of never going there. More

by ianharms Verified Customer Verified Customer

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They are so wonderful and helpful. I'm not that familiar with dealing with car issues. That was just something my husband took care of. But since he passed away, I've been the one to t I'm not that familiar with dealing with car issues. That was just something my husband took care of. But since he passed away, I've been the one to take care of the car. Paula Williams has been a superb service agent for me. They are both bright, /experts in their area of expertise yet personable and easy to connect with. They are both delightful to work with and I trust them to give me an honest answer. More

by aff0 Verified Customer Verified Customer

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Eric is excellent and informative regarding what I need to have serviced on my Honda crv.He is effecient to have serviced on my Honda crv.He is effecient More

by motormama7041 Verified Customer Verified Customer

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Great service and always on time would work. . Eric always does a great job. Thank you. . Eric always does a great job. Thank you. More

by dbussy8 Verified Customer Verified Customer

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Over all it was a great experience. Eric addressed any concerns I had and also went as far as calling the tech working on my car to explain the problem. Eric addressed any concerns I had and also went as far as calling the tech working on my car to explain the problem. More

by NYCARR Verified Customer Verified Customer

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My service was quick and efficient. Everyone was very polite This is the only dealership that I will let service my vehicle Everyone was very polite This is the only dealership that I will let service my vehicle More

by neldabluestreak Verified Customer Verified Customer

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I took my car in for an oil change and tire rotation. The service was excellent The service was excellent More

by sklanglois1943 Verified Customer Verified Customer

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My experience at Honda of the Avenues was excellent. The staff was helpful, professional, and made the entire process smooth and stress-free. Eric Laurendeau provided outstanding customer service and an The staff was helpful, professional, and made the entire process smooth and stress-free. Eric Laurendeau provided outstanding customer service and answered all my questions thoroughly. I’m very satisfied with my visit and would definitely recommend this dealership. More

by lori_pr Verified Customer Verified Customer

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Exceptional and outstanding he always does an amazing job and helps me out a lot. I have been coming here for over two years now and he is always on point always making sure my maintenance as well and upkeep and helps me out a lot. I have been coming here for over two years now and he is always on point always making sure my maintenance as well and upkeep I would highly recommend Eric for any type of service to get done More

by tijahharper Verified Customer Verified Customer

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