I have been very impressed with this dealership.
The service department was incredible and I really enjoyed working with Eric Laurendeau. I would recommend to anyone!
The service department was incredible and I really enjoyed working with Eric Laurendeau. I would recommend to anyone!
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by Patty
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
Honda of the Avenues responded
Thank you for your kind words! We’re thrilled to hear Eric and our service team made such a great impression. We truly appreciate your recommendation!
Eric was perfectly friendly and my service was completed
quickly, even without an appointment. I take issue with the fact that they tried to upsell me on replacing my brake and transmission fluid at 30k mil
quickly, even without an appointment. I take issue with the fact that they tried to upsell me on replacing my brake and transmission fluid at 30k miles. The Honda website (for the exact model of my vehicle) says these only need to be changed at 90k miles and 50k miles, respectively. The cost, had I agreed, would have been several hundred dollars (which people don't often expect to pay when bringing in their vehicle for a simple oil change). It seems like they are preying on people who don't appear to know much about cars or do their research on proper maintenance. It's just gross. My husband actually called the GM (his cell phone number was posted in response to a review expressing concern over the same issue I experienced) to voice his concern, and he never received a call back. We would have continued using this dealership for routine maintenance for the life of the vehicle, but after this, we won't be back.
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by ekilley
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2024 -
Honda of the Avenues responded
Hello Mrs. Killey
We have tried to reach you several times with no return phone call. I'd like to clarify service change intervals of the recommended services for the fluid exchanges that Eric recommended to you by your time and mileage. There seems to be a discrepancy in what you have looked up and what we have from Honda. I have some print outs for you directly from Honda for your 22 Ridgeline that will show better clarification on when fluids are due and why it's our job to inform you. If Eric didn't inform you of what is needed he would have be doing a disservice to you. In no way is it our intention to "prey" on any of our customers whether they know about vehicles or not. I'd be more than happy to go over this with you or your husband and as I stated earlier this comes directly from Honda. Please give us a call at your earliest convenience.
Crista Poynor
Service Director
904-370-1300
Brian Bouchard
ASM
907-370-1310
Apr 10, 2024 -
Honda of the Avenues responded
Thank you for the update. I apologize you didn't receive a call when you had an issue. The service manager that you left a voicemail for unfortunately doesn't work here anymore . We did reach out to you the day of service and left you a message. When I saw your review I responded accordingly after our call went unanswered. There is no pressure to return our call but I would be doing Eric and the dealership a disservice if I allowed a review like this to go unaddressed. If you change your mind and would like to talk at some point you can always give me a call. Kind regards.
Crista Poynor
Service Director
Apr 10, 2024 -
ekilley responded
I did receive the voicemails, and I’m not really interested in chatting. Be that as it may (and it’s still a pretty crazy recommendation, especially given the apparently conflicting information from Honda), you should have responded to our concern the day it was addressed to you (day of service), and not only when you received a critical review.
The service appointment went exactly as promised.
Eric was professional and very helpful. It was a good experience.
Eric was professional and very helpful. It was a good experience.
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by moneil02
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
Honda of the Avenues responded
Thank you for sharing! We're glad to hear Eric provided professional and helpful service. We appreciate your feedback and look forward to your next visit!
The overall service was quick and painless.
The technician was very knowledgeable and helpful to our situation.
The technician was very knowledgeable and helpful to our situation.
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by kalarbenson
Verified Customer
Verified Customer
Oct 10, 2025 -
Honda of the Avenues responded
Thank you for your feedback! We're glad to hear your service experience was quick and painless, and that our technician was knowledgeable and helpful. We appreciate your review!
We have used another dealership in the area and this one
is by far the better of the two. Runs on time, gets your vehicle in and out.
is by far the better of the two. Runs on time, gets your vehicle in and out.
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by TAMARA.CAUDILL
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
Honda of the Avenues responded
Thank you for the kind words! We’re glad to hear you had a timely and smooth experience with us. We appreciate you choosing Honda of the Avenues!
Eric was very friendly, professional and a man of his
word. He went above and beyond my expectations. My vehicle was ready in less time and the cost was below his initial estimate. Thank you!
word. He went above and beyond my expectations. My vehicle was ready in less time and the cost was below his initial estimate. Thank you!
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by PETERSTACY7672
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
Honda of the Avenues responded
Thank you for sharing! We’re glad Eric provided friendly, professional service and exceeded your expectations. We appreciate your feedback and look forward to serving you again!
Always courteous and professional.
I am always greeted, service needs are identified and discussed, a plan developed and I am updated throughout the completion of work.
I am always greeted, service needs are identified and discussed, a plan developed and I am updated throughout the completion of work.
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by subluoliver41
Service Price Transparency
Oct 15, 2025 -
Honda of the Avenues responded
Thank you for your feedback! We’re glad to hear our team consistently provides courteous, professional, and thorough service. We appreciate your continued trust in us!
Eric was awesome.
he was friendly and knowledgeable.
He also explained all the details to me after the service.
he was friendly and knowledgeable.
He also explained all the details to me after the service.
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by kfksit
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
Honda of the Avenues responded
Thank you for sharing! We’re glad Eric provided friendly and knowledgeable service and took the time to explain everything. We appreciate your feedback!
Eric was wonderful and told me what I needed to have done
and what would be needed in the future. I am requesting Eric from here on out.
and what would be needed in the future. I am requesting Eric from here on out.
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by JOCELIN PETERSON
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2024 -
Honda of the Avenues responded
Thank you for the five star review. Eric is great with his customers and we love him. We look forward to seeing you again on your next visit and thank you for your business
Crista Poynor
Service Director
Excellent service.
Continue to maintain my CR-V in top condition. A pleasure working with the service associates.
Continue to maintain my CR-V in top condition. A pleasure working with the service associates.
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by an001es
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2024 -
Honda of the Avenues responded
We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!
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4 yrs, 5 mos
