Eric Martin | Page 4

Excellent dealership very professional Mo the sales Agent was great will recommend this dealer ro everyone they took my car as a trade that was very helpful worked with me to finish the deal was great will recommend this dealer ro everyone they took my car as a trade that was very helpful worked with me to finish the deal More

by abraham5 Verified Customer Verified Customer

Helpful 0

Report | Print

Greatest Maserati Dealer in the history of Maserati Dealers! Now I need to find more words in order to get to twenty-five words which just seems silly to me. Dealers! Now I need to find more words in order to get to twenty-five words which just seems silly to me. More

by Vinny Boombatz Verified Customer Verified Customer

Helpful 0

Report | Print

A pleasant visit. Scheduling appointment was easy and staff from salespeople to service department are top notch professionals. Was in and out within a reasonable time frame. staff from salespeople to service department are top notch professionals. Was in and out within a reasonable time frame. More

by deeannainla Verified Customer Verified Customer

Helpful 0

Report | Print

On November 30, 2019, I purchased my Certified used 2016 Quattroporte S from Maserati of Santa Monica (Maserati). As an avid and loyal German car fan, I wanted to try an Italian exotic car and sold my Audi Quattroporte S from Maserati of Santa Monica (Maserati). As an avid and loyal German car fan, I wanted to try an Italian exotic car and sold my Audi S4 to purchase the Maserati QP. I really loved the car and enjoyed the service I had received from Maserati up until January 2021. I had dropped off the car on January 18th as you’ll see on the included invoice picture. On January 21st, I texted my service advisor, Pedro Leal, to find out when my car was to be ready for pickup and he called me back immediately after to notify me that in the morning it was discovered that my car was stolen overnight likely from inside the service area. My car was recovered by the LA County Sherriff’s department in Cerritos. I also found out that it was involved in high-speed chase with the CHP. I was able to go to the impound on February 1st to have it towed to Maserati of Santa Monica for an assessment of damages. I have attached pictures of my damaged recovered car. The assailant got a way and the only reason why the car was recovered because the suspension was severely damaged. When I spoke to the service manager, Jose “Joe” Gutierrez, on February 8th on the phone, I had to review the police report. Joe and I discussed the estimated damages and how I needed to reach out to my insurance State Farm to begin the process. Joe even mentioned that they had a clause in their Terms and Conditions that waived any coverage for theft, fire, or vandalism in their invoice contract. It was their attempt of trying to push the liability in my opinion in a predatory manner that negatively impacts consumers, who had no cause or role in the incident. Since the car was driven off, I knew keys were likely in the car. Joe did say that the keys were left in the car, but he also said that it was locked behind a steel gate and bollards, so it was common to leave keys in the car. The police report confirmed that my car was left unlocked in the service area. The dealership was negligent in leaving my car completely unlocked and the car was in their possession for services. On February 16th, I reached out to Maserati to schedule a meeting to resolve this situation. I met with Eric Martin, General Sales Manager at Maserati on February 18th. Eric apologized for the lack of communication from the dealership and assured me that the dealership will “make me whole;” Eric mentioned that he had a vehicle in mind that would be comparable to 2016 QP stolen vehicle. On February 26th, I went to see the comparable vehicle, which was a 2018 Quattroporte S with approximately 5,200 miles on it. Unfortunately, “keeping me whole” was a different meaning for Eric and his Sales team. All he wanted to do is offer a low number for my car that was stolen because of their negligence, have me repair the car using my own insurance, and then sell his newer QP for a slight discount. I felt that his effort was not in good faith, and he only was concerned about preserving the finances of the dealership and its ownership. The insurance company representing the dealer, Interstate Fire and Casualty, which is a Broadspire Company, wrongfully denied any liability on their client’s behalf. The dealership and the insurance company pushed this liability to my insurer, State Farm. I opened a claim with State Farm as I’ve had no choice and the car was repaired at Russell Westbrook Maserati, who did a great job repairing my car. I would highly suggest if you wanted to purchase or service a Maserati, you do not go to Maserati of Santa Monica. The ownership there does not value the consumer and they failed in protecting customer’s property. Also, the ownership showed their true motivations when they refused to reasonably work with me to resolve the matter they caused up until the time I made it a Legal matter. Beware of them and go to another dealer. More

Helpful 1

Report | Print

Worked hard to make the sale and we appreciated the effort. Positive attitude of Paul and Ross made experience enjoyable and they understood my time constraints. effort. Positive attitude of Paul and Ross made experience enjoyable and they understood my time constraints. More

by TODDNLES Verified Customer Verified Customer

Helpful 0

Report | Print

Absolutely, THE BEST DEALERSHIP in the West Coast for cars, especially Maserati!!! The best Sales and Service departments! Thank you Casey O’Brien & Eric Martin! Respectful! cars, especially Maserati!!! The best Sales and Service departments! Thank you Casey O’Brien & Eric Martin! Respectful! More

by drelvis21 Verified Customer Verified Customer

Helpful 0

Report | Print

Smaller than your typical Maserati dealership in So Cal but what they have is priced so that you definitely have to bargain lower. Relatively smooth process but the eventual price leans slightly to the dea but what they have is priced so that you definitely have to bargain lower. Relatively smooth process but the eventual price leans slightly to the dealer's advantage. But they have that sexy Maserati that you want. More

by laversace Verified Customer Verified Customer

Helpful 0

Report | Print

They were professional, friendly and reasonable when it came to negotiations. Very nice experience. I would recommend them even if you are out of state. came to negotiations. Very nice experience. I would recommend them even if you are out of state. More

by TIM_HOLLER Verified Customer Verified Customer

Helpful 0

Report | Print

really made me feel that they had my best interest in mind it was my best Experience Ever l greatly appreciate what Frank Cook and Eric Martin did for me. THANKS GUYS mind it was my best Experience Ever l greatly appreciate what Frank Cook and Eric Martin did for me. THANKS GUYS More

by RGOMEZ10 Verified Customer Verified Customer

Helpful 0

Report | Print

The staff offers expert service and advice, and are extremely profesional and accommodating. Will definitely recommend and continue to come here for future vehicles and service! extremely profesional and accommodating. Will definitely recommend and continue to come here for future vehicles and service! More

by GM Verified Customer Verified Customer

Helpful 0

Report | Print