Eric Sarjeant | Page 15

We have been purchasing cars from Ed Martin Toyota since they were in their first location in Anderson. I have also referred several friends from the south and west sides who all travel past other dealers t they were in their first location in Anderson. I have also referred several friends from the south and west sides who all travel past other dealers to get to Ed Martin. My experiences as well as everyone I have referred has been nothing short of exceptional. I never hesitate to refer them, and I look forward to my next purchase. More

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Eric was great to work with. He was not pushy at all and allowed me time to evaluate the vehicle He was not pushy at all and allowed me time to evaluate the vehicle More

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Ben Norman was professional courteous and thorough and made my buying experience a pleasure. I drove down from northern Indiana to buy my Corvette and it was worth the drive. Everyone at the dealership wa made my buying experience a pleasure. I drove down from northern Indiana to buy my Corvette and it was worth the drive. Everyone at the dealership was helpful and friendly and Xavier Potter made the paperwork a breeze. I would not hesitate to recommend Ed Martin Toyota. More

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Chris Seymour was very patient and respectful. I’m sure I tested his patience but he accommodated my wife and I like a professional .This is the third vehicle I have bought from Ed Martin in the l I’m sure I tested his patience but he accommodated my wife and I like a professional .This is the third vehicle I have bought from Ed Martin in the last 14 months. I want to also mention the financial employee Mr. Martin & Josh for their patience and professionalism. Thank you. G Gossage More

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Chirag, my sales associate and Xavier, my financial advisor were amazing! They were very welcoming, polite, supportive, knowledgeable, professional and a pure joy to work with. This was absolutely by f advisor were amazing! They were very welcoming, polite, supportive, knowledgeable, professional and a pure joy to work with. This was absolutely by far the best experience I’ve ever had in purchasing a car. The customer service was above and beyond and truly unlike anything I’ve ever experienced! Thank you Chirag and Xavier for a wonderful experience and my brand new car!!! MB More

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HORRIBLE result from a trusted dealership. I have been a loyal customer for the last 6 years and just recently bought my fifth car in that time. Never had issue prior to this and truly believe I have been a loyal customer for the last 6 years and just recently bought my fifth car in that time. Never had issue prior to this and truly believed they sold solid cars and took care of customers. I bought a used car like I always have from them on same day we closed on our home. I test drove it prior and everything seemed good. After signing paperwork and going home I noticed blind spot monitor wasn’t on. I pushed the button to turn it on and it immediately sent up service alert for blind spot monitor and it didn’t work. I thought that’s a bummer but not a huge deal even tho I like that function. Later that night while driving I hear moon roof start to rattle around. Then it gets to the point where every little bump or turn moon roof rattles pretty loud. Then about a week later I start hearing a rubbing noise front right side while braking. Couple days later it turns to grinding noise. I was not thrilled but I was sure Ed Martin would make it right. So a couple of weeks had passed since purchase. I reached out to general manager who emailed me after the sale thanking me for business. In his defense he immediately responded. I told him of issues and he told me to bring it in and if there were any safety concerns they would take care of it any non safety issues “rattling moonroof” they would offer discount repairs. I thought great. So I take it in the grinding was a bad bearing they fixed. Then they said they would fix the moonroof for the great discounted price of $3100. I reached back out to manager and told him I was very disappointed with this purchase. The technician who looked at moonroof said it had far to much play in it and needed a new track and it needed immediate attention. I paid full market price for this car. The managers in my opinion knew the issue with the moonroof before selling the car. Manager told me car goes through 100 point inspection before sell. I have hard time believing they didn’t notice this. So when I mentioned to him about the blind spot monitor issue he told me well if I didn’t notice it during test drive he doesn’t see why his tech should have noticed it either. First of all it was turned off as soon as I turned it on it faulted out. Also should’ve been caught in 100 point inspection in my opinion. So now I have a car I paid full market price that needs thousands dollars in repairs. I will take some responsibility in this matter for allowing myself to have complete trust in the company and maybe checked things over better before buying but from the past I had no reason not to trust it was a solid car. The manger also told me cars as they get older need maintenance and things fixed…..?? Maybe he thought i wasn’t aware?. And I understand dealerships can’t fix every issue on every car they sell. However if there is a issue that costs thousands of dollars to repair it should be known to customers before the purchase and not sell the car for full price like it’s in top condition. I would have given zero stars for this review but there are some good people that work there. Finance manager is great and salespeople I know are as well. More

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Good experience. Nice facilities, friendly team, professional and respectful. I strongly recommend Edmartin Toyota. Thanks. Nice facilities, friendly team, professional and respectful. I strongly recommend Edmartin Toyota. Thanks. More

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This is the third new Toyota we have bought from Ed Martin Toyota since 2005, first at their earlier Anderson location, and in 2021 and 2023 at their Fishers location. We have gone back to Ed Martin T Martin Toyota since 2005, first at their earlier Anderson location, and in 2021 and 2023 at their Fishers location. We have gone back to Ed Martin Toyota for a reason, both our satisfaction with their sales and service and better than other dealers we have visited. Sales staff John Goodpaster did the usual job of giving a test drive in a similar 2023 RAV4, but then when we laid out the model and options we wanted to order, he and his staff helped us fine tune our order to greatly reduce the delivery time from an estimated year to under 3 months because they knew the models and option configurations that Toyota was most likely to build the soonest. He and financial staff Xavier Potter worked with us on adding a protection package and extended warranty as we had a very tight dollar range on those products we were working to. Also, thanks to GM Eric Sarjeant for continuing Ed Martin Toyota with the reputation and tradition it has earned over many years. More

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They ordered us a Sienna and where very professional about it. The wait was a bit long, but it was worth it. about it. The wait was a bit long, but it was worth it. More

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This dealership did a great job in expediting the search and delivery of our vehicle. We thought that it will take a little more longer for us to have the vehicle we want but they did an amazing job in find and delivery of our vehicle. We thought that it will take a little more longer for us to have the vehicle we want but they did an amazing job in finding the best one for us right on time. Katrina is very helpful since the beginning of our journey in searching for a new car that will meet our family’s needs and wants. I am glad that we approach the right person because she has been very helpful, professional and honest. She is always on top of everything and make an effort to meet our expectations and requests. She is always responsive whenever we have questions. We highly recommend for she is really does great for her job! From me and my family, thank you again Katrina! More

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