Eric Weiss
Eric Weiss at Secor Volvo Cars

Eric Weiss | Page 10

Service & Parts Manager

Secor Volvo Cars

545 Broad St
New London, CT 06320

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4.9
406 Reviews

Dealership Experience

32 yrs, 3 mos

Industry Experience

50 yrs, 7 mos

4.9

406 Reviews

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406 Reviews of Eric Weiss

January 19, 2024

Dealership Rating
Employee Rating

When I arrived he was on the phone and I had to wait. Was not acknowledged. The appointments are very specifically timed, which is great, but only when it works. I also think you should give rides within More

by CAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei

Jan 22, 2024

Secor Volvo Cars responded

We appreciate your feedback and apologize for any inconvenience you experienced during your visit. We're always looking for ways to improve our service, so we'll certainly take these comments into consideration for future improvements. Thanks for your business, from all of us here at Secor Volvo Cars!

January 18, 2024

Dealership Rating
Employee Rating

Secor Volvo service department has always been very attentive to me and any issue my vehicle has had. Very pleased with their service! More

by JILLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei

Jan 18, 2024

Secor Volvo Cars responded

Jillinger, we're delighted to know that our service department at Secor Volvo Cars has been able to assist you effectively. Thanks for your kind words and support!

January 15, 2024

Dealership Rating
Employee Rating

Everyone eas professional and helpful. I received excellent customer service and my car was fixed in a timely manner. More

by SKPARSONS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei, John Pasternak, Laura Phillips

Jan 16, 2024

Secor Volvo Cars responded

We're glad to know you had a positive experience with our team at Secor Volvo Cars! Ensuring timely and excellent service is always our goal. Thanks for the review!

January 11, 2024

Dealership Rating
Employee Rating

Dealership was good, car was not. Not a good Volvo experience. Not likely to purchase or recommend Volvo. More

by THOMAS.FITZMAURICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keith Mattingly , Julie Mei

January 03, 2024

Dealership Rating
Employee Rating

Easy to schedule at first call Great service, courteous staff. Good advise on tire wear. Prompt service More

by SERGIOCASILLASFACSFASCRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei

Jan 04, 2024

Secor Volvo Cars responded

We're glad to know that you found our scheduling process easy and appreciated the service at Secor Volvo Cars. Thanks for your feedback on our staff's courtesy and advice!

December 31, 2023

Dealership Rating
Employee Rating

Secor Volvo always excellent. Called them when had an emergency situation recently. The service dept attended to it immediately despite their full schedule and it being during hol More

by YARNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei

Jan 03, 2024

Secor Volvo Cars responded

We're glad to know that our team at Secor Volvo Cars was able to assist you promptly, especially during the busy holiday season. Thank you for your kind words and we look forward to serving you again in the future!

December 29, 2023

Dealership Rating
Employee Rating

They are always so friendly and helpful. Knowledgable service techs have helped me maintain my aging car so well. It’s greatly appreciated! More

by sarah54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei

Jan 03, 2024

Secor Volvo Cars responded

Hi Sarah! We're so glad to know that our team at Secor Volvo Cars has been able to assist you in maintaining your vehicle. Your kind words are greatly appreciated, and we look forward to continuing this level of service for you!

September 29, 2023

Dealership Rating
Employee Rating

The service department is excellent and efficient. Julie is always very knowledgeable and helpful getting my Saab serviced. More

by PATRICIAJ25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei, Laura Phillips

Sep 29, 2023

Secor Volvo Cars responded

Hey Patricia, we're glad to know you had a great experience with Julie and our service team at Secor Volvo Cars. We appreciate your kind feedback and hope to see you next time. Safe travels!

September 16, 2023

Dealership Rating
Employee Rating

Extremely friendly and thorough. They get things done in a timely manner. I would highly recommend them over other Volvo dealers in Connecticut. More

by Ginamariewygo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei

Sep 21, 2023

Secor Volvo Cars responded

Thank you for the 5-star rating! We appreciate your recommendation and are glad to know you had a positive experience at Secor Volvo Cars. We'll see you next time! Safe travels!

September 12, 2023

Dealership Rating
Employee Rating

They took care of my mechanical overheat issue quickly and efficiently. Thank you Secor, New London, CT. More

by eaberbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei

Sep 13, 2023

Secor Volvo Cars responded

We're glad to know our team at Secor Volvo Cars were able to resolve your vehicle's overheating issue quickly and efficiently. Thanks for trusting us with your vehicle needs! We'll see you next time. Safe travels!

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