Eric Weiss
Eric Weiss at Secor Volvo Cars

Eric Weiss | Page 11

Service & Parts Manager

Secor Volvo Cars

545 Broad St
New London, CT 06320

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4.9
406 Reviews

Dealership Experience

32 yrs, 3 mos

Industry Experience

50 yrs, 7 mos

4.9

406 Reviews

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406 Reviews of Eric Weiss

August 21, 2023

Dealership Rating
Employee Rating

we have purchased and serviced here for 11 years- never a bad experience- highly recommend More

by brady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Matters, Keith Mattingly , Julie Mei

Aug 22, 2023

Secor Volvo Cars responded

Hey Brady, thank you for your loyalty and trusting Secor Volvo Cars for vehicle purchase and service needs! We appreciate your kind recommendation and look forward to assisting you again in the future. Have a great ride!

August 19, 2023

Dealership Rating
Employee Rating

I’ve been a customer for 13 years now and even though I shop around I’m always back here for my new lease or purchase, honest service department and friendly staff. They are always improving this place wit More

by Reani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Plona , Julie Mei, Laura Phillips

Aug 21, 2023

Secor Volvo Cars responded

Reani, it's great to know you've been with us for 13 years at Secor Volvo Cars! We appreciate your loyalty and we're glad our team has consistently provided honest care. Here's to many more years together! Thank you!

August 08, 2023

Dealership Rating
Employee Rating

Excellent service car was taken in right away and finished ahead of time and fixed right. More

by umakeithappen.js
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly

Aug 09, 2023

Secor Volvo Cars responded

Thank you for the 5-star rating! We're pleased that our team provided you with top-notch service during your visit. We'll see you next time at Secor Volvo Cars. Have a great ride!

July 03, 2023

Dealership Rating
Employee Rating

After assurances and $1600, the issue I brought it in for is still not fixed. More

by gvezina
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Julie Mei

Jul 03, 2023

Secor Volvo Cars responded

Thank you for your comments. We understand how frustrating an intermittent condition, on an older car, can be especially when other shops are involved. The work we performed was based on previous repairs and next possible steps. On your last visit we had multiple drivers road test the vehicle and could not duplicate the condition. We have left the door open for additional inspections if the condition can be duplicated. Please feel free to contact me directly with any questions, Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

Jul 03, 2023

gvezina responded

I have only myself to blame I suppose for having faith in humanity. After going to several local independent shops and spending thousands with the assurance that it was fixed, and it wasn’t, I decided that the best (albeit expensive) most experienced, people for the job might be the people who made the car. I was wrong. Like everywhere else, I got a big bill, parts replaced and the issue unresolved.

June 10, 2023

Dealership Rating
Employee Rating

Excellent service, pulled up and everything went smoothly. Waiting was a breeze with plenty of snacks, tv,and wifi. Very nice experience! More

by katseyes0072000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei

Jun 13, 2023

Secor Volvo Cars responded

Thank you for sharing your experience! We appreciate you visiting us here at Secor Volvo Cars and hope we have the opportunity to serve you again in the future!

May 30, 2023

Dealership Rating
Employee Rating

Excellent staff and service. Accommodating and very professional. Took time to work and resolve an issue with very short notice into their busy schedule and washed the car. Super More

by Josie Navin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei

Jun 01, 2023

Secor Volvo Cars responded

Hi Josie, We appreciate you leaving our team such kind feedback! It warms our hearts to know you found us accommodating and professional, and we're happy to have you in the Secor Volvo Cars family! We hope you continue to use our service center and look forward to seeing you again! Thank you!

May 28, 2023

Dealership Rating
Employee Rating

Expert courteous service as always. No need to even consider going anywhere else. Service and body shop personnel are awesome More

by Tlp0613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Phillips

May 31, 2023

Secor Volvo Cars responded

Thank you for your confidence in the Secor Volvo Cars team! We're grateful for your support and look forward to serving you again next time!

May 18, 2023

Dealership Rating
Employee Rating

Exceptional service. Worked closely with me to make sure by repairs needs were met. My car purrs down the road like it was new. I'll be back to Cecor Volvo for all my More

by 80crossman1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei

May 19, 2023

Secor Volvo Cars responded

We're grateful for your five-star review of our repair services here at Secor Volvo Cars! We're glad you feel your car is running like new again and we'll be happy to assist you with any future automotive needs. Thanks for choosing us and see you soon!

April 14, 2023

Dealership Rating
Employee Rating

Just fantastic fast service from true professionals on my leased Volvo— and It isn’t even their lease! Absolutely thorough maintenance service with extra care, plus instant fix of a software problem that cau More

by Kathleen q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei

Apr 17, 2023

Secor Volvo Cars responded

Thank you for the kind review, Kathleen! We appreciate you trusting the Secor Volvo Cars team with your current vehicle's service needs and look forward to assisting you with your next lease. Take care and we'll see you next time!

February 21, 2023

Dealership Rating
Employee Rating

Very helpful service department especially Keith. Always friendly and helpful. Pleasure to deal with him. More

by Aimeetooker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly

Feb 22, 2023

Secor Volvo Cars responded

Keith and the team are glad you had an easy experience! Thank you for trusting Secor Volvo Cars with your car!

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