Eric Weiss | Page 11

I brought my 2011 Volvo in for the check engine light was on. I was charged $156 to hook up a scan tool and tell me the catalytic converter was bad. I asked "how did you determine this". They tell me the sca on. I was charged $156 to hook up a scan tool and tell me the catalytic converter was bad. I asked "how did you determine this". They tell me the scan tool told them. So I asked "did you measure emissions? They tell me no. So I asked "how do you know an oxygen sensor didn't fail. Anyway I got charged $156 and they can't repair because the catalytic converter is not in stock and no idea when it will arrive from Sweden. Do not charge me if you can't fix it. I would like a refund. Poor customer experience. More

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Provided my wife with a loaner which really helped as I was out of the country. Great service. was out of the country. Great service. More

by GREGSYMONDS Verified Customer Verified Customer

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Great Experience, nice environment. Friendly atmosphere and staff. In and out, dropped car off and picked up same day. and staff. In and out, dropped car off and picked up same day. More

by Anon Verified Customer Verified Customer

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It is great to speak to the service manager to create a list of service requirements and then have all of them done completely to my satisfaction !! list of service requirements and then have all of them done completely to my satisfaction !! More

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Have done business with them for many years. Service dept. has been very good as are other staff. Using safety precautions at present due to COVID. Would recommend dept. has been very good as are other staff. Using safety precautions at present due to COVID. Would recommend More

by RICHARD.A.GOLDSTEIN Verified Customer Verified Customer

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Ridiculous wait time to get your car in for problems that are covered under warranty and the same problem occurred repeatedly. Never able to use a loaner vehicle after purchasing a 60k + vehicle. Never will are covered under warranty and the same problem occurred repeatedly. Never able to use a loaner vehicle after purchasing a 60k + vehicle. Never will I ever do business there again. And I got rid of that car. More

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Great place to do business would bring my Volvo back for service anytime waited less than 1 hr service anytime waited less than 1 hr More

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Excellent service and extremely helpful staff. I would their service department recommend to anyone for Volvo servicing. their service department recommend to anyone for Volvo servicing. More

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Dropped off car the night before and work was completed early as I needed the car by midday. early as I needed the car by midday. More

by DELIAFOYE Verified Customer Verified Customer

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Work done right. Professional and on time. No drama or unexpected outcomes. Appreciate the good experience. unexpected outcomes. Appreciate the good experience. More

by WLee Verified Customer Verified Customer

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