Eric Weiss | Page 22

Excellent service and communication! I was traveling from out of state for my son's Dr appointment at Yale and needed major servicing and repairs on my Volvo XC-90. The service department worked hard to mak out of state for my son's Dr appointment at Yale and needed major servicing and repairs on my Volvo XC-90. The service department worked hard to make a diagnosis and fix my problem. They also provided a rental car, and communicated clearly and frankly. Julie yielded my initial phone call and worked to get us in and secure a rental so we could still travel to his appointments. Both the service manager and tech introduced themselves and talked about the problem with me. Thank you for excellent service! More

by donna Verified Customer Verified Customer

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Eric Weiss made the appointment for me for the recall on the seat belt, my reappearing battery charge message and that I had checked the oil and it may have needed an addition and the wait was minimal and J the seat belt, my reappearing battery charge message and that I had checked the oil and it may have needed an addition and the wait was minimal and Julie said they reset the battery and it was at a 100% charge, added a quart of oil and I was all set. John in the body shop helped me by looking at my bumper with paint missing and said it was rubber and better off doing nothing so I was done at that point and had spent almost nothing. Also asked Steve in Sales about racks for the car to carry my canoe which he showed me and explained. They can be ordered from the Parts Department and Julie provided the VIN number and Chris took it from there and provided a spec sheet, part number and price. It was one stop shopping. Very easy! Thanks everyone! More

by JMCINNIS Verified Customer Verified Customer

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My new XC40 was towed with less than 400 miles on it as it would not drive. It was diagnosed as mouse damage an Secor noted I needed new coils and wiring. When I picked the car up and paid 349 dollars for it would not drive. It was diagnosed as mouse damage an Secor noted I needed new coils and wiring. When I picked the car up and paid 349 dollars for the service they had NOT replaced coils, had not done anything other than shoddily taping the wires with electrical tape and left the are a mess with mouse debris. I will never take my car to them again. More

by JENNPENSA Verified Customer Verified Customer

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The service department is efficient and clean. The service representative was pleasant. The showroom waiting area is clean and nicely laid out. Coffee was available. A complimentary car wash would hav service representative was pleasant. The showroom waiting area is clean and nicely laid out. Coffee was available. A complimentary car wash would have been nice. More

by RUSSPD19 Verified Customer Verified Customer

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Always a pleasure having services done at Secor. Techs are great as are the people in the "office" area's. Car is always cleaned when returned. are great as are the people in the "office" area's. Car is always cleaned when returned. More

by WMELOCHE Verified Customer Verified Customer

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Service was excellent. Keith Mattingly and Eric Weiss were very helpful in helping me sort my service needs, and responsive to questions that I had. were very helpful in helping me sort my service needs, and responsive to questions that I had. More

by newlondon fan Verified Customer Verified Customer

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Near or far this is our dealership: so professional, always available, updates and service announcements....and the service is top notch and fairly priced. I'm serious: near or far, these are the guys a always available, updates and service announcements....and the service is top notch and fairly priced. I'm serious: near or far, these are the guys and girls that I trust. More

by LSKMUSE Verified Customer Verified Customer

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Eric Weiss is an outstanding Service Manager. After having been to two non-Volvo dealerships in my hometown of Westerly, RI regarding an issue with multiple warning signals flashing, I was told by both having been to two non-Volvo dealerships in my hometown of Westerly, RI regarding an issue with multiple warning signals flashing, I was told by both that they couldn't find the problem. I am meticulous about keeping my car serviced. I went to Secor, and Eric and his team found the problem immediately (ABS service), but in the process discovered that I had no oil in my vehicle which caused engine damage, despite the fact that I wasn't scheduled for an oil change for another 2,000 miles Needless to say, my anxiety level increased tremendously not knowing how much this all was going to cost. Eric could not have been more understanding and helpful, and went above and beyond by contacting Volvo, having me email him all of my service records, and sending them to Volvo during a holiday week period no less. He was able to have Volvo send a new engine after discovering it was still under warranty due to its age and my service records. He kept the lines of communication open and could not have been more customer service oriented. As a result, I will be bringing my car to New London for future servicing. I would rate a 6th star if I could just for the level of dedication and understanding of Eric Weiss. Outstanding. More

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The Secor Volvo service department was able to take care of a warranty repair in 24 hours without a prior appointment. I am grateful they were able to accomodate me on short notice especially since I purch of a warranty repair in 24 hours without a prior appointment. I am grateful they were able to accomodate me on short notice especially since I purchased the car elsewhere. More

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All staff were Courteous and Professional * * * that is al that needs to be said. I don’t really want to write a long paragraph here al that needs to be said. I don’t really want to write a long paragraph here More

by BASRN2006 Verified Customer Verified Customer

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