Eric Zacatenco
Eric Zacatenco at Joyce Honda

Eric Zacatenco

Service Manager

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.7
97 Reviews

Languages Spoken

Spanish Spanish

4.7

97 Reviews

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97 Reviews of Eric Zacatenco

September 09, 2025

Dealership Rating
Employee Rating

I highly recommend Joyce Honda for your next vehicle purchase, service or parts needs. I have purchased 9+ vehicles here, and have always had a pleasurable experience. From start to finish…!!! More

by WHITEHOTT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 09, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

September 05, 2025

Dealership Rating
Employee Rating

I've always received excellent service at Joyce Honda. I have purchased over 9 vehicles from Joyce Honda as well. More

by STEVE_WHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

August 20, 2025

Dealership Rating
Employee Rating

My service advisor Kelly is awesome! Always keeps me the loop on my service and reviews any additional items that may need attention. Joyce Honda, the best service department hands dow More

by STERNOSKYLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Fields

Aug 22, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 25, 2025

Dealership Rating
Employee Rating

This dealership has great customer service. Went inside got greeted by the porters and the advisor were amazing and helped out a lot with my car and what it needed highly recommend this place.A More

by Alfonso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

February 26, 2025

Dealership Rating
Employee Rating

Your finance manager refused to give me what the interest rate was on the car and the salesman didn’t give us an answer More

by NJSP738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ernest Biondolino, John Lavelle

January 27, 2025

Dealership Rating
Employee Rating

Lloyd is the best. The entire service department is awesome. The kid who drive me home was great. I highly recommend Joyce Honda to everyone More

by CHRISTOPHERJFEELEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 22, 2025

Dealership Rating
Employee Rating

Service was Great, they were right on time and took care of a recall item. More

by JOHNVB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 16, 2025

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Employee Rating

Excellent team! I always trust the guys out there. It's been always good service overall. More

by BASHARATH20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 25, 2024

Dealership Rating
Employee Rating

The dealership has an amazing staff all around from sales to parts and service incredible More

by MARISA09301974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 25, 2024

Dealership Rating
Employee Rating

I had a terrible experience. My time was wasted and when I spoke to the service manager on duty he could not of cared less and just walked away. Not what I was expecting or hopin More

by abeyta54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 25, 2024

Joyce Honda responded

We are very sorry your experience was not acceptable. You mention that you dealt with 10 Joyce Honda employees, all of whom regard Customer Care as #1. Please provide some details as to what happened so that we can better help you resolve your problem.

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