Erica Pollino Burciu | Page 13

I had a pleasant experience at Northside Lexus. Nathan the sales representative took very good care of the whole process. the sales representative took very good care of the whole process. More

by panharithkong11 Verified Customer Verified Customer

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Northside Lexus is a great place to buy your vehicle. Our salesperson was super knowledgeable and the process went very smoothly! We made a great deal! Loving our RX! salesperson was super knowledgeable and the process went very smoothly! We made a great deal! Loving our RX! More

by Cheriennp Verified Customer Verified Customer

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Northside Lexus was true to their word. They honored our deal and they even went above and beyond to make sure that I was satisfied with my new car purchase. The purchase process was smooth and efficient. N deal and they even went above and beyond to make sure that I was satisfied with my new car purchase. The purchase process was smooth and efficient. No games, in and out. More

by OT123 Verified Customer Verified Customer

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Victoria was very professional and friendly. She knew a lot about the car. She made my experience a good one. I would recommend her to my family and friends. Outstanding customer service! lot about the car. She made my experience a good one. I would recommend her to my family and friends. Outstanding customer service! More

by raqcharl Verified Customer Verified Customer

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Highly recommend this dealership, to anyone in the market for a new or used vehicle, both salesman I dealt with and the entire staff were extremely helpful and very professional, plus the facility is absolut for a new or used vehicle, both salesman I dealt with and the entire staff were extremely helpful and very professional, plus the facility is absolutely beautiful and spacious not to mention spotless, in which COVID-19 has changed many things, they went out of there way to make you feel safe and at ease..5stars! More

by DM Verified Customer Verified Customer

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Very nice purchasing experience. Helped by Jason Yeomans, he is very courteous, helpful and knowledgeable. I went in for a test drive and went home with a new lexus. Absolutely love the facility, it actually he is very courteous, helpful and knowledgeable. I went in for a test drive and went home with a new lexus. Absolutely love the facility, it actually lives up to its name - Lexus dealership. Thanks so much Jason! More

by ANLAM0910 Verified Customer Verified Customer

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The best service in town i recommended all people want to buy Lexus go the dealership I appreciate to My salesman he very helpful hornet guy show me everything thing and answer all my questions before I my buy Lexus go the dealership I appreciate to My salesman he very helpful hornet guy show me everything thing and answer all my questions before I my Lexus RX350 More

by moli.prom Verified Customer Verified Customer

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Warm, welcoming, courteous staff and amazing, patient Randy Covert who helped us navigate the buying process. Extremely pleased with Randy’s guidance and love the car we chose. Randy Covert who helped us navigate the buying process. Extremely pleased with Randy’s guidance and love the car we chose. More

by jennaustin92 Verified Customer Verified Customer

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As a new customer to Northside, As a whole I felt the customer service experience could have been much better for me. During my experience there many employees passed me and never acknowledged if I neede customer service experience could have been much better for me. During my experience there many employees passed me and never acknowledged if I needed assistance as if I did not belong there. My sales person Mason did approach me initially as I was looking at vehicles and I did eventually purchase as you know but I was disappointed in the service that my sales person gave me in the end because he failed to explain many features on my vehicle and I just felt like I was just a another sale, Thank you and here you are. I know that we are in a pandemic and we should limit our communication time in close proximity as much as possible but I would have been willing to stand out of the car while he explained features versus going home and trying to learn them all on my on and nevertheless and not explaining when I should be returning for my services etc. I pride myself in great customer service because I am a Nurse Manager and care for individuals daily and know the importance of quality care and for coming and purchasing first time from Lexus I definitely did not feel like I received The Red Carpet treatment as others have stated they received. Yes I did purchase the vehicle because I look liked it and Mason did assist me some with my purchase but there is a lot more he needs to improve on with making sure his customers are satisfied! More

by annscompany Verified Customer Verified Customer

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Pleasant experience starting with front desk. Felt at home… great common area that provided work space, soda and coffee. My sales professional is Jason Y. Ask for him. home… great common area that provided work space, soda and coffee. My sales professional is Jason Y. Ask for him. More

by LSUtiger Verified Customer Verified Customer

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