"Our with the old and in with the new!"
It was time for a new ride so I visited Jarod Postma, Sales Representative, to help me to that end. My best sales representative experience ever. Great person and really enjoyed his help with locating my new ride. He scheduled time with David Ortiz, Technology Representative, to give me a quick course in the technology features of my new ride. Last but not least, the electronic paperwork signing with David Penn was efficient as well as interesting. Thanks to all and I'll be back...
"Buying an SUV "
- Lexus Lady 1234
The Sales Receptionist immediately welcomed me and summoned a Salesman, named Jared Postma, to assist me with a car purchase. Jared, asked questions and listened to what I was interested in buying. He selected two automobiles which he drove me around in around explaining the many features of the SUV's. I was offered the opportunity to drive them. Jared drove the lot to show me the different models and colors pointing out their many features.
I returned a second day and Jared's assistant, Eric, drove me around the lot as Jared was helping another Client. Eric was most helpful, stopping to let me view the interiors of the different SUV's. Jared then took me back to the car lot where I selected the color SUV that I liked and he explained that it was a former Loaner and the different opportunities to buying a used, 2018 SUV.
Jared was most informative, patient, helpful, polite and a has great sense of humor. Never pushy which was wonderful.
Thank you Jared for your patience and guidance in helping me to find the perfect SUV for me. You validated me that I am a LEXUS LADY through and through and saved me from making a big mistake of buying an SUV from another AUTO manufacturer.
I had a great experience at Northside with Jared, Doug and David. They were all very professional and patient! Initially I dreaded the car buying process but these guys actually made it exciting. I would highly recommend them.
"very efficient.operation and no hassle competitive price."
Northside listened carefully to what I wanted and showed a major "can do" attitude to every request that I had. It was a truly enjoyable experience dealing with the Northside people. I have bought 7 lexis' at 2 other dealers prior to this. This was significantly the best experience.
Other Employees Tagged:
brian cobb,hamilton dawes
"Fast and easy!"
I was in and out in two hours. Everyone is so friendly and helpful. This was my second SUV from Northside Lexus and won't be my last!
From beginning to end everyone here made us feel welcomed and let us know that our business was appreciated. The finest purchase experience I have ever experienced. The dealer service alone will keep us in the Lexus fMily
"I had a hassle free buying experience except for tech suppor"
The support for technology help was poor. Eva was irascible, impatient and haughty. She was not prepared to answer technical questions.She told me that Iam a hard to please customer for asking her relevant questions . She was rolling on with her spill and told me that she wasworking within a time limit. I didn’t know of any time limit since no one had informed me of it. When I asked her what the limit was, she said that it was a one and half hour session. Yet she didn’t have time to answer my questions and left abruptly handing us over to Jarod ten minutes earlier - at 5:20 pm. She promised to send me a file to assist me sync the garage door opener and she hasn’t done so yet.
Car buying made easy. Terrific service from start to finish. Jared and Ava at Northside Lexus made it a pleasure to do business. Both very knowledgeable and professional.
"Outstanding customer service"
- M. Miller
My mother wanted to move from her LS460 to a smaller car and Jared helped us decide on the ES350. The whole transaction was done in about an hour and Jared made the process easy and efficient. We are very happy with the way we were treated and we would highly recommend Jared & Northside Lexus to anyone looking for a quality car buying experience.
"Great Dealership (Jared and Steve)"
I called all of the surrounding area Lexus dealerships with questions about an IS300 F Sport and hands down this dealership did it. Initially starting off by talking to Jared Postma and then going to the dealership and meeting with Steve Brandon to find out they were partners and did not take each other’s sales. I found this to be honorable! They were both excellent and very helpful! They help my wife I lease an IS300 F Sport for the first time and used True Car to do it! This is not our first car but it is our first lease! Made our experience great! You guys have our business and any friends looking for a car we will refer! We were given all weather floor mats and car was priced below MSRP! The tech guy David Ortiz was great as well! They showed us features that come with the car and how the app works! Remote start from app/phone or key phob that comes factory is really convenient! Thanks a million! We are very happy with our purchase!