Erica Pollino | Page 5

Personable people Follow through Focused on one customer at a time Work diligently and seems very informed and interested in customers questions customer at a time Work diligently and seems very informed and interested in customers questions More

by Ringle Verified Customer Verified Customer

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Just a fantastic and the best new car buying experience I've ever had! I'd been looking all over the nation for an LC 500 coupe in Infrared for months and finally found one at Northside that wasn't pre sol I've ever had! I'd been looking all over the nation for an LC 500 coupe in Infrared for months and finally found one at Northside that wasn't pre sold which was perfect since I have a residence in The Woodlands. Car was in transit and I was flying in from California to take delivery, Erica Pollino was super great with daily updates of the car's location so I could coordinate my flight back to Texas. Erica even picked me up at the airport and car was super ready to go with the dealer accessories that I requested already installed. Caleb Vario in the finance department was great and explained everything to me where I knew exactly what I was paying for. And I'll never forget his computerized desktop where everything on the paperwork was right at my fingertips for easy viewing. Didn't get to meet any of the car prep people but the car was slick as a whistle and ready to roll. Erica gave me a hands-on demo of what I needed to know to at least get the car home but it will be months before I completely understand and comprehend all the bells and whistles that the car has. Northside Lexus will definitely be my go-to dealership when I'm in the market for my next new Lexus! Thank you for a great car buying experience. Richard Bauer More

by gnguru Verified Customer Verified Customer

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One of the best dealerships I've been to. Great and courteous staff, lovely facilities Great and courteous staff, lovely facilities More

by matt.tong27 Verified Customer Verified Customer

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I could not be happier with my experience at Northside Lexus with Erica Pollino. We went to several dealerships in our car buying journey and Northside Lexus was in a class of its own. It felt more like a Lexus with Erica Pollino. We went to several dealerships in our car buying journey and Northside Lexus was in a class of its own. It felt more like a high end hotel lobby than a car dealership. Erica was charming and went out of her way to help us with recovering a title at the DMV, smoothing the transaction and making the entire process painless. The vehicle is also gorgeous and I am excited to drive it. More

by acal065 Verified Customer Verified Customer

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Northside Customer Service is the best! - starting at the top with David - then Erica - and certainly Melissa. It is truly a pleasure to do business with your company. - starting at the top with David - then Erica - and certainly Melissa. It is truly a pleasure to do business with your company. More

by mfbrice Verified Customer Verified Customer

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Northside lexus is the most amazing dealership in Houston and you wouldn’t find a more personable and caring salesperson than Erica who really cares about her customers and their needs. I would recommend Eri and you wouldn’t find a more personable and caring salesperson than Erica who really cares about her customers and their needs. I would recommend Erica to everyone who wants to be treated right. More

by LOVESTOSKI24 Verified Customer Verified Customer

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All parts did an outstanding job, from the greeting at the desk when we showed up to the finance department efficiently completing the sale. the desk when we showed up to the finance department efficiently completing the sale. More

by hamchri Verified Customer Verified Customer

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Beautiful building. Nice comfortable lounge with compliments coffee and snacks. Very pleasant waiting rooms. Friendly staff Nice comfortable lounge with compliments coffee and snacks. Very pleasant waiting rooms. Friendly staff More

by Humayun78664 Verified Customer Verified Customer

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Erica was amazing! She was so patient and gave me all my available options. Her goal was to make sure I was very happy! She did quite a bit of pre-work to help expedite She was so patient and gave me all my available options. Her goal was to make sure I was very happy! She did quite a bit of pre-work to help expedite my visit. I left very satisfied! More

by RICOLLIN Verified Customer Verified Customer

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Erica was great. She kept me updated with every part of the process. She answered all of my questions within 10-15 minutes. I definitely finished the process of buyin She kept me updated with every part of the process. She answered all of my questions within 10-15 minutes. I definitely finished the process of buying due to my experience with her. More

by vrucker158 Verified Customer Verified Customer

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