Erick Bravo
Erick Bravo at Toyota of Lancaster

Erick Bravo | Page 60

Service Adviser

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
605 Reviews
4.8

605 Reviews

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605 Reviews of Erick Bravo

November 05, 2019

Dealership Rating
Employee Rating

Awesome! The experience taking my Tundra was Awesome! Thanks. Excellent communication, hassle free, fast service. friendly. All personnel very knowledgeable. More

by mordonez2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Gonzales

November 05, 2019

Dealership Rating
Employee Rating

Shorthanded and can’t say “yes” I had a great service rep who moved onto better things and now it’s difficult to get a Saturday appointment or even a call back, let alone a car wash More

by 8HOLLIDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kiara Santos

Nov 06, 2019

Toyota of Lancaster responded

Hi 8HOLLIDEL, We apologize for the frustration you felt at not being able to make an appointment. As the customer relations manager, you may add me to call anytime to help schedule your next service with us. You may also call the service department direct at 661-945-5505 or make an appointment online at https://www.toyotaoflancaster.com/. We hope we have given you some additional options to utilize. We don't automatically wash all the vehicles visiting our service department because of the long-standing drought in California, however, if a customer requests a wash we are happy to oblige. We appreciate your feedback as it continues to help us build a better experience for all of our customers. Thank You, Teresa Caso Customer Relations 661-948-0731

October 11, 2019

Dealership Rating
Employee Rating

Service Department Went for oil change. It was quick and I was treated well. Snacks were available, some were even free. Very competitive price. I’ll be back! More

by WALPERK61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 03, 2019

Dealership Rating
Employee Rating

Toyota of Lancaster is the best I have been to Toyota 5 times And i have been very satisfied with the service and attention.The staff is wonderful nice and professional . I always ta More

by BRIANDA.GALLARDO90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos, Melissa Larios , Joey Gonzales, Jose Martinez, Stephanie Santiago, Chanin Yescas

October 02, 2019

Dealership Rating

horrible! horrible; this place is not good at all I don't like them I think they are horrible I think they ignore their customers ok More

by SAMCARIGLIO101519
Recommend Dealer
No
Oct 03, 2019

Toyota of Lancaster responded

Hi Mr. Cariglio, According to our records, on your last visit, you had concerns with intermittent BlueTooth/GPS sound loss. We performed a hard drive reset as a first step repair. The shop foreman drove your vehicle after the reset and could not duplicate the concern. If the issue is persisting, then please document it, or come in while you are experiencing it, as this will help our technicians in determining the appropriate diagnosis. We understand that these processes can be frustrating and time-consuming, but we have to have a precise diagnosis before a repair. We encourage you to keep your service manager up to date on your vehicle's issue. You may also contact our customer relations manager, Teresa Caso, at 661-948-0731 and discuss your next option. Thank you for your feedback. We look forward to working through this together. Toyota of Lancaster

October 02, 2019

Dealership Rating
Employee Rating

Great and friendly place. Was easy and they did it in a timely manner. No stress at all. Thank you to everyone that@helped up with everything More

by SMITH080816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edgar Monico

September 17, 2019

Dealership Rating
Employee Rating

Awesome Aaron was very understanding, will work with you and your budget. He can tell you things because he has experience some of your same concerns. Hone More

by FORDTRACY50@AOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Wengert, Eddie Gonzalez , Eddie Alvarez, Teresa Caso

August 26, 2019

Dealership Rating
Employee Rating

Very Good Service Toyota of Lancaster took care of our vehicle. Their customer service was great. They took the time to listen to our concerns and fixed our vehicle. We More

by Seyda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 14, 2019

Dealership Rating
Employee Rating

Your service department is the best Your service department and sale department are the best. I will continue to bring my Truck there for service and will also be making my next purchase More

by JSBOWERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 13, 2019

Dealership Rating
Employee Rating

Outstanding Customer Service From the moment I pulled into the service area, to driving away after getting an oil change it is evident that Toyata in Lancaster prides itself in ma More

by SCLPAYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nolan

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