"Consumer needs first "
I want to truly thank everyone in the dealership. It was such a good experience. Donte was knowledgeable about the inventory be it used or new model vehicles. I never felt and pressure to purchase. My experience was really about my needs. The sales manager Erick was friendly. Other agents at the dealership chatted with me and added to this being such a positive car buying experience.
"Best experience ever!!!"
I will always come back to Heritage Chevrolet Buick in Owings Mills from this point further!!!
The sales associate Mike was so knowledgeable and patient. He let me ask as many questions as I wanted and more than once.
The Management, Erick and Tony, were also Amazing! They made sure that I had everything I could need or want. Even after explaining everything to me they made sure my husband had all the details as well.
"2018 Silverado lease"
The guys at heritage Chevy made a complicated purchase (I had to register the truck in Massachusetts not Maryland as I thought I could) very simple. Brandon in sales made sure I knew every feature of the truck and kept me informed of everything when they took the bed to get lined.
"Great experience "
Great team that takes the proper time and answers all questions and concerns. Very polite and professional team. Provided all rebates and incentives that I qualified for. Overall excellent experience
"Buying experience "
The sales consultant (Mr. Dontae Davis) was very knowledgeable about the car. He was professional, fair and not pushy. The manager and rest of the sale dept were open and transparent.
"Outstanding Car Buying Experience"
We just purchased a 2018 Chevrolet Traverse at Heritage Chevrolet Owings Mills and couldn't be happier with our buying experience. From the outset, Michael Lurie (who used to be in internet sales, but is now on the floor) provided exceptional customer service. Of all our car buying experiences, Mike was by far the best sales person we've ever worked with. Not pushy at all, Mike addressed all our questions and his knowledge of the product is second to none. He took his time introducing us to all of the features on the all-new Traverse (and it is an incredible vehicle). Although the model/color we were looking for was difficult to locate, he found one at another dealer before that dealer was even aware they had it (right off the carrier). Heritage also provided the lowest price of 10 other Chevrolet dealers in the Baltimore/Washington area (believe me, I shopped around for the best price). Mike also took the time to set the vehicle up for us and even programmed the liftgate and garage/homelink system at our home. He followed up after our purchase to make sure we were happy and we know he will be there for us in the future should we need any assistance. Vince Gross, the finance manager, also provided excellent service. We would highly recommend this dealership to anyone looking for a new vehicle.
"Great, Fast Service!"
My boyfriend and I went car shopping about a month ago at Heritage Dodge, after leaving without purchasing he was contacted by Heritage Chevy with some great deals. We went in and met with Dante who was very personable and funny, he made the experience very easy and was honest with us about everything throughout the transaction. We weren't there all day like some dealerships, they sent someone to get the car while we did the paper work and a few minutes after we were done the car was ready to go. My boyfriend loves the car and we would definitely recommend going to Dante for your car buying needs. Thanks again for the great professional service!
Donate and Eric were extremely helpful in helping me purchase a new vehicle. The vehicle I wanted was not in their inventory so they worked with their trading partners to make sure I got the exact vehicle I wanted at a great price. Absolute professionals throughout the whole experience.
"Awesome Professional Customer Service!"
- Ati A.
Erick Douglas and Dontae Davis were so helpful, professional and knowledgeable. I had trouble finding a good car from the dealerships in my area. A family member recommended this dealership to me and they were right. Erick and Dontae were patient, thorough, and honest. They gave me real information to help me make an educated decision and smoothly handled the transaction. I am so happy with my purchase. I would definitely recommend this dealership!
Was looking for a new Malibu for my wife. Went in with different expectations about pricing because of the online advertised price. Eric the manager made up for the different prices and gave us a good offer. Both sales guys joe and jed were also helpful and answered all our questions by phone and email. Also glad that the dealership worked with my bank, so I didn't have to go back and forth.