Erick Lain | Page 5

My husband I have purchased our last several vehicles from Walsers Lexus. We did lose our favorite salesperson, however, the entire crew and staff is amazing. I even stopped in one morning before the off from Walsers Lexus. We did lose our favorite salesperson, however, the entire crew and staff is amazing. I even stopped in one morning before the official opening of the service department, my gas tank cover would not open to get gas, they had it open in seconds. More

by jbrucebaker Verified Customer Verified Customer

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Angela always makes sure our vehicles get the best service I won’t go anywhere else to have my Lexus serviced. service I won’t go anywhere else to have my Lexus serviced. More

by mccoy4024 Verified Customer Verified Customer

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Courtesy, waiting area, video of maintenance, promptness, and quality. It is a Positive experience for me. and quality. It is a Positive experience for me. More

by Kay Morgan Verified Customer Verified Customer

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sales agreement I initially talked with Eric about some vehicles for sale 04-14-20, and telephoned Eric again on 04-15-20. However, it was his day off and I spoke wi I initially talked with Eric about some vehicles for sale 04-14-20, and telephoned Eric again on 04-15-20. However, it was his day off and I spoke with Lance. On 04-16-20, I telephoned to talk with Eric, as I appreciated his attitude on day one. Lance was initially conferenced in to the conversation. Eric and I agreed on a vehicle, purchase price, and my payment. The transaction was initiated. Later, I receive a telephone call from Lance and a different price which included tax and an administrative fee. Eric had said that in our agreement that tax was included and did not mention an administrative fee. I telephoned Eric and informed as to what Lance had included. Eric responded, I am sorry about the misunderstanding. Thus, the basic bait and switch con game that you would expect to experience at a used car lot or carnival - not from a dealership with upscale facilities and automobiles. Surely, this sales technique is not taught or promoted by Lexus. More

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Amazing Eric worked with us..He stayed right in our budget..He was friendly,helpful and professional. Our experience was perfect. We are abundantly satisfied, Eric worked with us..He stayed right in our budget..He was friendly,helpful and professional. Our experience was perfect. We are abundantly satisfied, and will definitely refer him to others. We love our Lexus.. Thank you Eric for making our experience wonderful. More

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First Lexus What a perfect first Lexus experience! Had no intention of buying a Lexus but I can definitely tell you that they were not pushy at all! Taylor made What a perfect first Lexus experience! Had no intention of buying a Lexus but I can definitely tell you that they were not pushy at all! Taylor made the whole experience easy and quick. He showed me all of the benefits of owning a Lexus through Walser and that just added to the exceptional service I had already. if You have any questions or in the market for a new car, Taylor will answer all of your questions! More

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One of the best buying experiences we've ever had. No pressure. Everyone we spoke with was friendly and professional. They also made us feel as though they truly cared about us, and were not only int No pressure. Everyone we spoke with was friendly and professional. They also made us feel as though they truly cared about us, and were not only interested in selling us something. There was a true sense of trust and I believe your team has a great deal of integrity. More

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Forever vehicle My mom had had 3 previous lexus rx's and then switched the last 2 years. Until we came to test drive a new rx 2017, i dont think she had realized My mom had had 3 previous lexus rx's and then switched the last 2 years. Until we came to test drive a new rx 2017, i dont think she had realized how much she had missed the lexus brand. Corey risked his life with is test driving, and Erick was the go to when it came to numbers. It was a wonderful experience and i got watch my mom cry, hug, and pose with her new rx350 2017. With a bow. The bow was important. All the added accesories only took 1 day and the vehicle is perfect. Ive never seen her so happy. It is the car she deserves and lexus made it happen. Thank you Erick, and Corey. More

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AMAZING. SIMPLE. Such a great experience We walked in to just look at vehicles and we were immediately greeted by the GM and an Account Executive immediatey stepping out of our vehicles. Neve We walked in to just look at vehicles and we were immediately greeted by the GM and an Account Executive immediatey stepping out of our vehicles. Never once were we pressured and we were accommodated the entire time, they even gave my 7 years old an adorable Lexus stuffed plush doggie. We test drive one vehicle and I fell in LOVE! Lance was so helpful, knowledgeable, and we were never pushed into doing anything. We left that afternoon because of a time restraint, but filled out an online app and Lance called me first thing Monday to let me know my car was ready. This was the most seamless and smooth car buying experience I have ever had! And we will be LOYAL Lexus customers! THANK YOU WALSER! More

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Dream Car at last! I have waited for over 15 years to purchase an RX350! I knew exactly what I wanted, which made the whole process run much smoother. I did the majori I have waited for over 15 years to purchase an RX350! I knew exactly what I wanted, which made the whole process run much smoother. I did the majority of the sales work over the phone and by the time I got to the dealership, most of the paperwork was already done. Vy was not the original person I talked with, however, he did a great job with all the final details. Everything was explained clearly and he was able to answer any questions I had. We still had to wait longer than I would have liked for all the paperwork, but I would still recommend this dealership. More

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