Erick Lain | Page 4

Very helpful and informative of TX. Directed us in making decisions and guided us thru our second purchase of a Lexus. Directed us in making decisions and guided us thru our second purchase of a Lexus. More

Report | Print

Had car 1 1/2 mos in shop 3 weeks total $2600 . Didn’t not want to meet half in repairs. When I finally got my car returned, someone stole my son‘s bracelet off my rearview mirror he has since pass Didn’t not want to meet half in repairs. When I finally got my car returned, someone stole my son‘s bracelet off my rearview mirror he has since passed on. It was sentimental. I’ve made three phone calls. Not one phone call has been returned. Will never use this dealership again. More

by kim.mastellar Verified Customer Verified Customer

Report | Print

All service done in timely manner and service advisor did a good job explaining everything. a good job explaining everything. More

by jknoeppel Verified Customer Verified Customer

Report | Print

Long term customer. Service is great and James explains all work with expertise. Job well done! Service is great and James explains all work with expertise. Job well done! More

by tdrich54 Verified Customer Verified Customer

Report | Print

Service is always top notch. I had a tire issue that was not corrected the first time but was taken care of in a timely manner. I had a tire issue that was not corrected the first time but was taken care of in a timely manner. More

by gbcurry11 Verified Customer Verified Customer

Report | Print

The staff was very professional. I was very satisfied with the service. I would recommend. I was very satisfied with the service. I would recommend. More

by PMCKESEY Verified Customer Verified Customer

Report | Print

My husband I have purchased our last several vehicles from Walsers Lexus. We did lose our favorite salesperson, however, the entire crew and staff is amazing. I even stopped in one morning before the off from Walsers Lexus. We did lose our favorite salesperson, however, the entire crew and staff is amazing. I even stopped in one morning before the official opening of the service department, my gas tank cover would not open to get gas, they had it open in seconds. More

by jbrucebaker Verified Customer Verified Customer

Report | Print

Angela always makes sure our vehicles get the best service I won’t go anywhere else to have my Lexus serviced. service I won’t go anywhere else to have my Lexus serviced. More

by mccoy4024 Verified Customer Verified Customer

Report | Print

Courtesy, waiting area, video of maintenance, promptness, and quality. It is a Positive experience for me. and quality. It is a Positive experience for me. More

by Kay Morgan Verified Customer Verified Customer

Report | Print

sales agreement I initially talked with Eric about some vehicles for sale 04-14-20, and telephoned Eric again on 04-15-20. However, it was his day off and I spoke wi I initially talked with Eric about some vehicles for sale 04-14-20, and telephoned Eric again on 04-15-20. However, it was his day off and I spoke with Lance. On 04-16-20, I telephoned to talk with Eric, as I appreciated his attitude on day one. Lance was initially conferenced in to the conversation. Eric and I agreed on a vehicle, purchase price, and my payment. The transaction was initiated. Later, I receive a telephone call from Lance and a different price which included tax and an administrative fee. Eric had said that in our agreement that tax was included and did not mention an administrative fee. I telephoned Eric and informed as to what Lance had included. Eric responded, I am sorry about the misunderstanding. Thus, the basic bait and switch con game that you would expect to experience at a used car lot or carnival - not from a dealership with upscale facilities and automobiles. Surely, this sales technique is not taught or promoted by Lexus. More

Report | Print