Erick Reyes

excellent, chill service. a truly great experience! i highly recommend culver city volvo for all car needs. a truly great experience! i highly recommend culver city volvo for all car needs. More

by anaflict Verified Customer Verified Customer

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Absolutely love my new Volvo XC60 Hybrid! Erick was a delight to work with - knowledgeable, honest and very helpful. Erick was a delight to work with - knowledgeable, honest and very helpful. More

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I was able to get the vehicle I wanted at a fair price and they even delivered it to my home. and they even delivered it to my home. More

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I just bought my second car from Culver City Volvo and I can't say enough nice things about how it went. I worked with Charlie ahead of time to get exactly what I wanted, and he surprised me and worked it o can't say enough nice things about how it went. I worked with Charlie ahead of time to get exactly what I wanted, and he surprised me and worked it out so I would get a longer range battery on my plug in hybrid that I didn't even know would be available! Above and beyond and an all around great guy. Erick was super helpful too on my test drive - I'm an engineer so I had a lot of questions and he was so smart and knowledgeable and patient. Florin was great with me getting all the paperwork signed - Can you believe I showed up, traded in a car, and was out the door with my new one in an hour? I didn't know that was possible! Smart, efficient, and a kind dude. Anthony was my dude for helping me learn all the features of my beautiful new car. He made sure I was totally set up before I left the lot and was so great telling me about all the new gadgets. They've got a really great team at Culver City Volvo, I would definitely recommend you buy your next car there! More

by SweetD Verified Customer Verified Customer

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The help i received was courteous and efficient. Each step of the process was clear and prompt. I have no complaints with the Culver City Volvo. step of the process was clear and prompt. I have no complaints with the Culver City Volvo. More

by MAXWHEELER Verified Customer Verified Customer

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Wish i could leave zero stars!!! Appalling customer service and sales experience. My husband and I called to request the vehicle we're interested in be brought over to the dealership so we can test dri service and sales experience. My husband and I called to request the vehicle we're interested in be brought over to the dealership so we can test drive and purchase. Our appt is Saturday 4:15pm. We arrive at 4pm and wait. Our sales guy is late. We continue waiting, they continue paging, he never shows. Finally a new sales guy walks over to us around 4:45. He says he'll pull the vehicle around for us. We continue to wait. By 5pm we finally get to test drive the car we've been waiting for an hour to drive and purchase. Dealership closes in an hour. We test drive it and initiate the sales process with said new salesperson. As we're exiting the vehicle, a woman walks up and points to the car. A different sales guy is with her. I hear her say, I want that car. As we're now sitting down with our newly assigned sales guy, this woman is trailing us with hers. He runs into the finance office - before our guy - and evidently initiates the process moments before our guy. Keep in mind - The ONLY reason this vehicle was even on the property was because WE CALLED IT IN to purchase it! Mind you, had our sales guy been on time for our appt, we would have already purchased the vehicle before this woman was even there! At this point, we can clearly see the other sales guy is rushing the process so this other customer can purchase before us. The two sales guys are in the finance office in front of us, yet no one can even tell us the protocol or explain why the xxxx this is happening. Needless to say, we lost out of our dream car thanks to our sales guy being late to an appointment and extreme lack of customer service. It was the most unbelievably infuriating experience I've ever had. Everyone just standing around with their mouths gaping open without offering any substantial information whatsoever. Can't wait to take our business elsewhere. More

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Excellent smooth transaction! Would recommend them to anyone looking for a a new Volvo. Erick and Roman were a pleasure to work with. They made this a great buying experience! anyone looking for a a new Volvo. Erick and Roman were a pleasure to work with. They made this a great buying experience! More

by WILL Verified Customer Verified Customer

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Eric was a great salesman and Julio was great with the paperwork, but it shouldn't take 3 hours for a cash transaction! We completed the paperwork and the car still hadn't been washed or had gas added. paperwork, but it shouldn't take 3 hours for a cash transaction! We completed the paperwork and the car still hadn't been washed or had gas added. More

by Danielle Verified Customer Verified Customer

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Maria was the best. I am an out of state buyer and was skeptical about buying a car without seeing it. Maria helped me from finding the car to finishing the sell and deliver the car to my daughter apartme skeptical about buying a car without seeing it. Maria helped me from finding the car to finishing the sell and deliver the car to my daughter apartment. It was a great experience. My daughter got the car she wanted and I didn't have to travel to L.A. More

by PI0 Verified Customer Verified Customer

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Just bought a Volvo here. Was an excellent experience start to finish from negotiating the deal, to finance dept., to Erick taking a lot of time to walk us through the vehicle after we signed the deal. start to finish from negotiating the deal, to finance dept., to Erick taking a lot of time to walk us through the vehicle after we signed the deal. HIGHLY reccomend.. More

by DAVID@DOLSONLAWGROUP.COM Verified Customer Verified Customer

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