Excellent experience at this dealer.
Thank you for your attention. I do recommend this location
Thank you for your attention. I do recommend this location
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by ANDRADE.ANDRE
Verified Customer
Verified Customer
Nov 16, 2022 -
Universal Hyundai responded
Andre, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
I WILL NEVER DEAL WITH THEM AGAIN!
I feel it was all a scam, a typical bait and switch! The car was listed for 5,999. they came back with a price of over $10,000.! when questioning wh
I feel it was all a scam, a typical bait and switch! The car was listed for 5,999. they came back with a price of over $10,000.! when questioning why, I was told that $2,000 was tacked on $1,000for NOT having a trade in and $1,000 for NOT financing. When speaking to the manager he finally told me that he would sell me the car for $7,000. but I needed to get it with in 24 hours since the car was on the lot for 108 days and was going to auction. An appointment was set up for the next day at 2pm . We had 2 confirmation e mails and 2 phone calls, they wanted to know when we were on our way, (Which was a 2 1/2 hour drive) if we had insurance on the car etc. and at 1:47 13 minutes before we arrived I received a phone call that they sold the car!! But come in anyway since we were almost there because they said they had other cars that were comparable to what we saw only to show us cars for $13,000 and up.
I do not being lied to or treated that way. I do not feel that they are reputable in any way.
I give one stars because they didn't have an option where I could have given 0!!
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by Barann
Oct 17, 2022 -
Universal Hyundai responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Excelente servicio buen trato mucho profesionalismo lo
recomendamos para nuestra familia gran familiaridad muchísimas gracias por todo
recomendamos para nuestra familia gran familiaridad muchísimas gracias por todo
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by Alvarodo0426
Oct 14, 2022 -
Universal Hyundai responded
Thank you for choosing Universal Hyundai. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new purchase!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Very generous
Patient
Welk kind
Attentive
He was really careful with the details that I wanted
He was really careful with the details that I wanted
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by CHIKAING46
Verified Customer
Verified Customer
Sep 16, 2022 -
Universal Hyundai responded
Here at Universal Hyundai, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Clean and professional.
Only wish they had a golf-cart to use as elderly & handicap people cannot walk the car lot$
Only wish they had a golf-cart to use as elderly & handicap people cannot walk the car lot$
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by FERRY0
Verified Customer
Verified Customer
Sep 05, 2022 -
Universal Hyundai responded
Thank you for taking the time to share your thoughts on working with Ericmelec and our team. Thank you for bringing it to our attention. We will bring this up with our management for future consideration, providing a positive experience is our top priority.
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Personas muy gentiles con una exelente Atención al
cliente, y muy bien tiempo de respuesta en el proceso de compra!
cliente, y muy bien tiempo de respuesta en el proceso de compra!
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by IVANCHACIN73
Verified Customer
Verified Customer
Jun 27, 2022 -
Universal Hyundai responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Universal Hyundai are glad to have you as a customer.
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Staff is very organized, friendly, helpful.
Need a little better communication, but overall great experience, My sales rep Eric was very helpful, very patient to me being a new customer and new
Need a little better communication, but overall great experience, My sales rep Eric was very helpful, very patient to me being a new customer and new car owner.
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by JULIAN91301
Verified Customer
Verified Customer
Jun 27, 2022 -
Universal Hyundai responded
Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Great sales team, Eric listened to what I wanted and
helped with a speedy pleasant purchase.
helped with a speedy pleasant purchase.
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by DANA.RIGDON
Verified Customer
Verified Customer
Other Employees Tagged:
I can’t find the business card of who helped me with the payment, tag, title, etc, but he was super nice and patient. It took me longer to get the insurance agent on the phone to get my policy finalized than it did to buy the car.
May 13, 2022 -
Universal Hyundai responded
Thank you so much for your kind words, Dana, and for taking the time to leave us this wonderful feedback!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Great customer service,great price and overall the best
experience love my new Santa Fe.
experience love my new Santa Fe.
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by Eric
Verified Customer
Verified Customer
May 03, 2022 -
Universal Hyundai responded
Eric, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new Santa Fe! Thanks again for choosing Universal Hyundai!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Mr.Erik and Mr;Giovanne has been very good in the sales
and financing process.
and financing process.
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by ELBACKUP
Verified Customer
Verified Customer
Apr 01, 2022 -
Universal Hyundai responded
Congratulations on your new vehicle! We are so glad that Ericmelec and Giovanne had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com