Erik Arsenault
Erik Arsenault at Colonial Chevrolet
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Erik Arsenault

Parts Advisor

Colonial Chevrolet

171 Great Road
Acton, MA 01720

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3 Reviews

Although I am new to Colonial Chevrolet in Acton MA. I have been in the parts business since 1994 with experience in Mack, Peterbilt, CAT, and Cummins. Ive also worked as a parts advisor and a parts specialist with GMC and Ford

Dealership Experience

3 mos

Industry Experience

29 yrs, 8 mos

Languages Spoken

English English

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rated

3 Reviews

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3 Reviews of Erik Arsenault

April 15, 2024

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Employee Rating

They seem so focused on sales and efficiency of pushing parts they don’t pay any attention at all to how many trips the customer has to make to get anything resolved. In a word: too compartmentalized and r More

by RBB308
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Workmanship
Service Time
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Recommend Dealer
No
Apr 15, 2024

Colonial Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, Robert Fahey 978-263-1000 Extension 29

April 06, 2024

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Employee Rating

This dealership has built a fantastic reputation because of the employees excellent and caring hard work. The technicians are highly trained and are sent to training often. The staff is friendly and will al More

by SCARLS250
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2024

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

February 27, 2024

Dealership Rating
Employee Rating

Bobbie is very detailed and keeps you informed how the repairs are progressing When the car was finished he sent me a copy of the invoice and vehicle was brought up front for easy access More

by SCARLS250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

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