Erik Due | Page 30

Scheduled Maintenance Service Scheduling was accomplished via telephone and appointment accepted. I was promptly met upon arrival by the service writer and details of the visit dis Scheduling was accomplished via telephone and appointment accepted. I was promptly met upon arrival by the service writer and details of the visit discussed and approved. Waiting time was normal and in accordance with what was expected for the amount of work to be accomplished. I was kept abreast of the progress as work was being done and given an expected completion time. More

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Service/Maintenance Eric was extremely attentive and willing to listen and answer my many questions. The entire process from arrival to departure was handled professional Eric was extremely attentive and willing to listen and answer my many questions. The entire process from arrival to departure was handled professionally. I would highly recommend Eric and this dealership. More

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Service plus recall This visit was more than the usual service...there was a Lexus recall to tend to also. So the time my car took was longer than usual. Erik kept me p This visit was more than the usual service...there was a Lexus recall to tend to also. So the time my car took was longer than usual. Erik kept me posted on progress, and he came to get me from the waiting room as quickly as possible. He was concerned about allowing me to head back to Florence before the main afternoon traffic rush, which I really appreciated. All seemed to be fine with the car when I drove it home. More

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Erik Due you are the best. Customer service was excellent. I greatly appreciate the service you provided. Also the followup service. Your concern was very app you are the best. Customer service was excellent. I greatly appreciate the service you provided. Also the followup service. Your concern was very appreciated. Thanks again More

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Courtesy Great service showed concern toward my needs. Facility was clean. Every person I in-counter was polite and respectful. Appears every Lexus vehicle no Great service showed concern toward my needs. Facility was clean. Every person I in-counter was polite and respectful. Appears every Lexus vehicle no matter type nor age was treated the same. I’m proud to own a Lexus More

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Customer Service Melvin provided exceptional customer service during my my visit for service at your facility. Melvin ensured my vehicle was serviced properly. I wou Melvin provided exceptional customer service during my my visit for service at your facility. Melvin ensured my vehicle was serviced properly. I would recommend this facility to my friends. More

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Excellent customer satisfaction Darren Russ makes you feel special every time he sees you and Erik Due was great too. He kept me informed of how my service was going and both asked Darren Russ makes you feel special every time he sees you and Erik Due was great too. He kept me informed of how my service was going and both asked if I needed anything during my wait. Great experience and great customer service! More

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Great customer service and recommend any one to purchase a car from Jim Hudson Lexus . All employees are very helpful and very knowledgeable. A pleasant and clean atmosphere and recommend any one to purchase a car from Jim Hudson Lexus . All employees are very helpful and very knowledgeable. A pleasant and clean atmosphere. More

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Eric was fantastic. Eric was very knowledgeable and kept me informed throughout the whole process of having my car serviced. Eric even had a bottle of water waiting for Eric was very knowledgeable and kept me informed throughout the whole process of having my car serviced. Eric even had a bottle of water waiting for me when I got there to pick up my car. More

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Awesome service I came in to make an appointment and expected it would be several days before my car would be serviced. Erik was able to schedule my appt. that day.I I came in to make an appointment and expected it would be several days before my car would be serviced. Erik was able to schedule my appt. that day.I was given a courtesy vehicle to drive while recall was replaced. Erik helped me unload my car to courtesy vehicle.Friendly & knowledgeable from service greeter to technician. Service greeter was helpful in securing service manager,Erik. Erik explained the recall process and other items needing serviced. He stayed in touch through text-email. More

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