Erik Favela
Erik Favela at Patrick Hyundai

Erik Favela

Service Advisor

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

Contact Me
4.5
35 Reviews

Dealership Experience

3 yrs, 2 mos

Specialties & Trainings

Hyundai Certified Service

4.5

35 Reviews

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35 Reviews of Erik Favela

February 15, 2026

Dealership Rating
Employee Rating

Could not communicate with any of the sales people. I will be finding a new dealership if I need any assistance in the future More

by PAULINE.SCOLLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 13, 2026

Dealership Rating
Employee Rating

Professional service with pride, dedication and comittment to excellence as usual. I tell friends and family about the great service when I come to Patrick to get my car serviced. I have a lot of More

by NEWING730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 12, 2026

Dealership Rating
Employee Rating

It took two hours to get an oil change, which I find to be unacceptable. More

by Rugb8
Recommend Dealer
No

Other Employees Tagged: Erik Favela

February 08, 2026

Dealership Rating
Employee Rating

Trying to sell me on $4,000 worth of work. Bit extreme. Maybe tell me to do some of the 'necessary work' over the next 12-18 months. Why be greedy? Also, can't even get a car wash after $1500 More

by GPKONTOS
Recommend Dealer
No

Other Employees Tagged: Erik Favela

Feb 10, 2026

Patrick Hyundai responded

Thank you for your review, and for your honest feedback. We understand your frustration and your concerns are valid, especially when it comes to the cost of the work being done to your vehicle. Our goal is to ensure customer satisfaction, and we regret that it seems we fell short during your visit. We would love the opportunity to make things right so please feel free to reach out to us at customerservice@patrickcars.com - Patrick Dealer Group Customer Relations Team

February 06, 2026

Dealership Rating
Employee Rating

Got me in for an oil change on short notice and left the car looking better than when I entered. More

by DARRELL.STRUTZ
Recommend Dealer
Yes

Other Employees Tagged: Erik Favela

Feb 06, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad that you had a great visit with us, and that your car looked better than when it came in! Our goal is to provide an efficient and stress free process, and we're glad that was able to shine through during your visit. We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

February 04, 2026

Dealership Rating
Employee Rating

Did not fix problem. But were helpful with shuttle and getting corporate assistance. Have to take car back tomorrow. More

by RENEE8863
Recommend Dealer
Yes

Other Employees Tagged: Erik Favela

Feb 06, 2026

Patrick Hyundai responded

Thank you for your review and feedback! We are sorry to hear that your visit wasn't up to expectations, and we apologize that the issue wasn't fixed the first time. lease feel free to reach out via call or text if you ever need any assistance! We appreciate you for choosing Patrick, and we look forward to assisting you in the future.

February 04, 2026

Dealership Rating
Employee Rating

Quick, and hastel free service. I am very satisfied with my visit.Highly recommend. Definitely will use it again. More

by PITKOZODAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2026

Patrick Hyundai responded

Thank you for your 5-star review! we are so glad to hear that you had such a great visit and that it was quick and hassle free! Our goal is to provide a swift and stress free process, and we're so glad we could deliver! Thank you for the recommendation, and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 23, 2026

Dealership Rating
Employee Rating

The worse customer service there is. It takes you a minimum 15 phone calls for 5 to 10 minutes each to get to a service agent. I highly suggest you pay higher and go to someplace else. More

by SANAAATASNEEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 26, 2026

Patrick Hyundai responded

Thank you for your review, and for your honest feedback. We understand your frustration and your concerns are valid, especially the concerns about wait times. Our goal is customer satisfaction and we regret that your experience didn't meet expectations. Please feel free to reach out to us at customerservice@patrickcars.com for more assistance, as we would love to make things right. - Patrick Dealer Group Customer Relations Team

January 21, 2026

Dealership Rating
Employee Rating

I had an appointment yesterday at 11 am for an oil change, I waited two hours and I had no update on my car service, when I when back to the office to investigate I find out that my car paperwork was More

by AITBRAHAMDJAMAL
Recommend Dealer
No

Other Employees Tagged: Erik Favela

Jan 26, 2026

Patrick Hyundai responded

We appreciate your feedback, and understand your frustration with the wait time for the oil change. We're always looking to improve our service speed and will take your comments into consideration. If you have any further concerns, feel free to reach out to us. -Patrick Dealer Group Customer Relations Team

January 15, 2026

Dealership Rating
Employee Rating

Good relationship. They treat their customers kindly and with respect. I will continue to refer people to Patrick Hyundai. More

by JBRILE
Recommend Dealer
Yes

Other Employees Tagged: Erik Favela

Jan 16, 2026

Patrick Hyundai responded

Thank you so much for your 5-star review! We are thrilled to hear tha the staff treats you kindly and with respect. Our goal is to provide excellent customer service, and treat our customers like family! We appreciate the recommendation and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

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