Erik Fernandez
Erik Fernandez at Williamson Cadillac

Erik Fernandez | Page 32

Service Advisor

Williamson Cadillac

7815 SW 104th St
Miami, FL 33156

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4.8
392 Reviews
4.8

392 Reviews

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392 Reviews of Erik Fernandez

October 15, 2021

Dealership Rating
Employee Rating

I always get the service I expect without any delays or misunderstandings. Erik Fernandez is my Service Rep who always meets my needs. More

by PETECABRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2021

Williamson Cadillac responded

We’re delighted to hear of your positive experience at our dealership! It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 21, 2021

Dealership Rating
Employee Rating

Again it was a pleasure to bring my car in for routine service. My service advisor, Erik Fernandez, was a true gentleman (as always) from the time I dropped off my Caddy until I picked it up later that da More

by Jack Ugent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 23, 2021

Williamson Cadillac responded

Thank you for the positive review, Jack and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 20, 2021

Dealership Rating
Employee Rating

Rep was very rude and unprofessional, they make me wait 4 hours for 3 recalls I had on my car, dealer has no loaners, after you spend so much money on new cards and not have this basic service, incredible, f More

by LILESMAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 20, 2021

Williamson Cadillac responded

We apologize for not having a loaner car available for your use. Perhaps you are unaware of the national shortage of cars now due to the worldwide microprocessor shortage. Normally we have over 225 loaners available for our customers. Thank you for your business.

September 17, 2021

Dealership Rating
Employee Rating

The staff is always so courteous. Never disappointing… attentive and ready to help, I’ve used them for over 7 yrs… More

by Fernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Chambers

Sep 21, 2021

Williamson Cadillac responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 08, 2021

Dealership Rating
Employee Rating

Williamson automotive group service department is professional courteous I’m just not a number of a person helpful all the way through Another thing but the service department it is spotless clean More

by Grant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Varela, Richard Loero, Stephanie Reyno, Carmen Alicea, Juan Santos, Rolando Pardo , Mickey Barrios, Skip Moosang, Alfonso Robleto, Jermaine chambers

Sep 10, 2021

Williamson Cadillac responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 03, 2021

Dealership Rating
Employee Rating

they left my car messy, They told me a price over the phone and another at the dealer, They told me I had to pay a price and it turned out that it was another price More

by Lumi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 02, 2021

Dealership Rating
Employee Rating

The care and dedication they have for all clients are outstanding . They service department are fast and courteous. You leave the Cadillac Company feeling like they care for the customers More

by Agonzale0761
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Farinas, Kaitlin Haeffner , Alvaro Jimenez, Jeff Rogers

Sep 03, 2021

Williamson Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 01, 2021

Dealership Rating
Employee Rating

Great team of people that truly care about you and your vehicle. Treated me like family. Will definitely return when I need service done to my vehicle! Thank you! More

by aidiliym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Loero, Tony Martinez, Stephanie Reyno, Carmen Alicea, Rolando Pardo , Mickey Barrios, Carlos Gomara, Skip Moosang

Sep 03, 2021

Williamson Cadillac responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 28, 2021

Dealership Rating
Employee Rating

Very friendly. Able to help me at the last minute I would go back for service or purchase of a new vehicle. Work was done quickly . Very much appreciated More

by Bradfordkathleen903
Customer Service
Recommend Dealer
Yes
Aug 31, 2021

Williamson Cadillac responded

Kathleen, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 18, 2021

Dealership Rating
Employee Rating

Great service won’t go to any other place other than Willianson very professional staff .Willianson make feel home . They take ownership of the present problem.. More

by CHESSMATE1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 20, 2021

Williamson Cadillac responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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