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Erik Fernandez
Erik Fernandez at Williamson Buick GMC

Erik Fernandez | Page 13

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
179 Reviews

Dealership Experience

20 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.8

179 Reviews

Write a Review

179 Reviews of Erik Fernandez

December 17, 2021

Dealership Rating
Employee Rating

Excelente servicio y buen trato. Muy personal con sus snacks y bebidas. Perfecto todo lo de su dealer More

by Delgadofrank611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang, Alfonso Robleto

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Dec 20, 2021

Williamson Buick GMC responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 16, 2021

Dealership Rating
Employee Rating

Very poor service all around! Sold my car so i dont have to come back More

by HCARDONA2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Carmen Alicea, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang, Alfonso Robleto, Mike valladares

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Dec 17, 2021

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 11, 2021

Dealership Rating
Employee Rating

Did not get the service. Had to wait an hour to get loaner car. That’s unexceptable had to get to another appointment and could not wait that long. More

by BOYER1707
Customer Service
Recommend Dealer
No
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Dec 17, 2021

Williamson Buick GMC responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, Juan Santos Service Director juans@wagmiami.com

December 09, 2021

Dealership Rating
Employee Rating

Really professional and on point customer service and courteous staff that go the extra mile.not money hungry and very honest More

by jsapgi
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea , Carlos Gomara

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Dec 10, 2021

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

December 08, 2021

Dealership Rating
Employee Rating

Always had a good experience here! The service is amazing! I recommend this to anyone in need of their services. More

by Yurisel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang, Alfonso Robleto

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Dec 10, 2021

Williamson Buick GMC responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your experience completely painless. Sincerely, Juan Santos Service Director juans@wagmiami.com

December 06, 2021

Dealership Rating
Employee Rating

Picked up the Hummer Charged $600+ and the car gear and starter was inoperable. The Hummer is still there. Very upset. Car was never checked before calling me and saying everything was fixed. More

by tgyori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Carmen Alicea , Roland was also great.

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Dec 22, 2021

Williamson Buick GMC responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Juan Santos Service Director juans@wagmiami.com

December 01, 2021

Dealership Rating
Employee Rating

Great service. Very convenient and quick turnaround. Highly recommend coming to this dealer and ask for Erik Fernandez. More

by ERIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 02, 2021

Williamson Buick GMC responded

We cannot thank you enough for your wonderful review of Williamson Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 19, 2021

Dealership Rating
Employee Rating

Another great experience with Erik and Rolando of the service department. My experience as always was very professional. My oil change was done quickly and I appreciate that because of my busy schedule. More

by fivestarbaseballcamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rolando Pardo

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Nov 20, 2021

Williamson Buick GMC responded

fivestarbaseballcamp, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Juan Santos Service Director juans@wagmiami.com

November 18, 2021

Dealership Rating
Employee Rating

They were very professional and efficient.best service I have had in a Dealership 👍great More

by Juan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 19, 2021

Williamson Buick GMC responded

Juan, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 02, 2021

Dealership Rating
Employee Rating

They are fast and reliable staff. They took care of my car needs in a fraction of time More

by bpaneque
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang

Report | Print
Nov 03, 2021

Williamson Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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