Erik Fernandez
Erik Fernandez at Williamson Buick GMC

Erik Fernandez | Page 14

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
184 Reviews

Dealership Experience

20 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.8

184 Reviews

Write a Review

184 Reviews of Erik Fernandez

December 06, 2021

Dealership Rating
Employee Rating

Picked up the Hummer Charged $600+ and the car gear and starter was inoperable. The Hummer is still there. Very upset. Car was never checked before calling me and saying everything was fixed. More

by tgyori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Carmen Alicea , Roland was also great.

Dec 22, 2021

Williamson Buick GMC responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Juan Santos Service Director juans@wagmiami.com

December 01, 2021

Dealership Rating
Employee Rating

Great service. Very convenient and quick turnaround. Highly recommend coming to this dealer and ask for Erik Fernandez. More

by ERIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 02, 2021

Williamson Buick GMC responded

We cannot thank you enough for your wonderful review of Williamson Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 19, 2021

Dealership Rating
Employee Rating

Another great experience with Erik and Rolando of the service department. My experience as always was very professional. My oil change was done quickly and I appreciate that because of my busy schedule. More

by fivestarbaseballcamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rolando Pardo

Nov 20, 2021

Williamson Buick GMC responded

fivestarbaseballcamp, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Juan Santos Service Director juans@wagmiami.com

November 18, 2021

Dealership Rating
Employee Rating

They were very professional and efficient.best service I have had in a Dealership 👍great More

by Juan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2021

Williamson Buick GMC responded

Juan, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 02, 2021

Dealership Rating
Employee Rating

They are fast and reliable staff. They took care of my car needs in a fraction of time More

by bpaneque
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2021

Williamson Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 02, 2021

Dealership Rating
Employee Rating

Always the best service I love Williamson From the Always the best service I love Williamson From the moment you drive in to the checkout process and the follow up the details I always feel wonderful More

by Mai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang, Alfonso Robleto

Nov 03, 2021

Williamson Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 01, 2021

Dealership Rating
Employee Rating

Carlos gave me a poor excuse as to why they wouldn't fix my issue More

by DARON305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Carmen Alicea, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang, Alfonso Robleto

Nov 03, 2021

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Nov 04, 2021

DARON305 responded

Hi. So my window isn't fixed. It doesn't go up all the way and with all this rain we are having my car is getting wet. I've been with Cadillac since 2006 and never been denied maintenance on my vehicle until I met Carlos.

October 11, 2021

Dealership Rating
Employee Rating

Great service and courteous team members at work. Appointments are met when promised. Great place More

by LILOPEZ08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 13, 2021

Williamson Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 11, 2021

Dealership Rating
Employee Rating

Service was excellent Erik Fernandez was very attentive and knowledgeable. I would take my car back again. More

by Hugo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 13, 2021

Williamson Buick GMC responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 22, 2021

Dealership Rating
Employee Rating

So great & organized.Only one thing: my driver side So great & organized. Only one thing: my driver side floor mat was extremely dirty. I had just cleaned it the day before. That made it very notice More

by Teethtime2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angel

Sep 23, 2021

Williamson Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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