Erik Fernandez
Erik Fernandez at Williamson Buick GMC

Erik Fernandez | Page 14

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
179 Reviews

Dealership Experience

20 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.8

179 Reviews

Write a Review

179 Reviews of Erik Fernandez

November 02, 2021

Dealership Rating
Employee Rating

Always the best service I love Williamson From the Always the best service I love Williamson From the moment you drive in to the checkout process and the follow up the details I always feel wonderful More

by Mai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang, Alfonso Robleto

Nov 03, 2021

Williamson Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 01, 2021

Dealership Rating
Employee Rating

Carlos gave me a poor excuse as to why they wouldn't fix my issue More

by DARON305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Carmen Alicea, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang, Alfonso Robleto

Nov 03, 2021

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Nov 04, 2021

DARON305 responded

Hi. So my window isn't fixed. It doesn't go up all the way and with all this rain we are having my car is getting wet. I've been with Cadillac since 2006 and never been denied maintenance on my vehicle until I met Carlos.

October 11, 2021

Dealership Rating
Employee Rating

Great service and courteous team members at work. Appointments are met when promised. Great place More

by LILOPEZ08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 13, 2021

Williamson Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 11, 2021

Dealership Rating
Employee Rating

Service was excellent Erik Fernandez was very attentive and knowledgeable. I would take my car back again. More

by Hugo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 13, 2021

Williamson Buick GMC responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 22, 2021

Dealership Rating
Employee Rating

So great & organized.Only one thing: my driver side So great & organized. Only one thing: my driver side floor mat was extremely dirty. I had just cleaned it the day before. That made it very notice More

by Teethtime2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angel

Sep 23, 2021

Williamson Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 20, 2021

Dealership Rating
Employee Rating

Previous experiences were excellent! This time not so great.... I think a little expensive especially when matter is not resolved and it cost me extra time coming back and forth. More

by miller183hj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 22, 2021

Williamson Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 16, 2021

Dealership Rating
Employee Rating

Eric Fernandez was very helpful very polite and very professional I will continue taking my truck to Williamson Cadillac because of the service I get from there thank you More

by eserna2408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2021

Williamson Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 06, 2021

Dealership Rating
Employee Rating

Took over 2 hours for a simple oil change and tire rotation. Was not the best experience being first time customer. Also the price for the service sent on the confirmation email was completely wrong a More

by alexandergil76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 07, 2021

Williamson Buick GMC responded

Alexander, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Sep 08, 2021

alexandergil76 responded

I would absolutely be interested in discussing further.

September 04, 2021

Dealership Rating
Employee Rating

My 5 Cadilac love Williamson that’s why I keep coming back and will lease my 6th in April of 2022 it’s best service More

by Teddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Penn

Sep 07, 2021

Williamson Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 25, 2021

Dealership Rating
Employee Rating

Excellent service by great professionals. Quality and speed. They are reliable, courteous and take care of you, they did the service to my vehicle while I grab a bite to eat and was ready in no time More

by jorgegonzalez43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mickey Barrios

Aug 27, 2021

Williamson Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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