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Erik Fernandez
Erik Fernandez at Williamson Buick GMC

Erik Fernandez | Page 8

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
179 Reviews

Dealership Experience

20 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.8

179 Reviews

Write a Review

179 Reviews of Erik Fernandez

September 30, 2022

Dealership Rating
Employee Rating

Service was great. Rep was polite and atmosphere was inviting. Will definitely revisit again for sure. More

by shandramallary
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Oct 03, 2022

Williamson Buick GMC responded

Thank you for the kind words! Sincerely, Juan Santos Service Director juans@wagmiami.com

September 30, 2022

Dealership Rating
Employee Rating

Excellent services The technician was so professional All the personal was very friendly and professional More

by rsandra220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea, Richard Loero, Tony Mercado, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang

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Oct 03, 2022

Williamson Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Sincerely, Juan Santos Service Director juans@wagmiami.com

September 01, 2022

Dealership Rating
Employee Rating

I love working with my service technician Erik. The man is a friendly professional and I appreciate that thank you More

by Tomrojas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 02, 2022

Williamson Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

August 31, 2022

Dealership Rating
Employee Rating

Friendly people and does not take long to service vehicle nice and clean and even washes the car More

by JAY0425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 02, 2022

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

August 28, 2022

Dealership Rating
Employee Rating

Worst experience I have ever had at Cadillac. Don’t get Erik as your service tech and don’t expect any respect or decency More

by Logan.voogd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Aug 30, 2022

Williamson Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Juan Santos Service Director juans@wagmiami.com

July 28, 2022

Dealership Rating
Employee Rating

I am 100% satisfied with Williamson. I have purchased 2 vehicles and have all my service work done here. More

by LG_BUSINESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Carbonell

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Jul 29, 2022

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

July 26, 2022

Dealership Rating
Employee Rating

I brought my vehicle in for a required service. Since picking it up I have noticed a significant decrease in MPG. I called to inquire about the situation more than once and have not received a r More

by JFROD
Customer Service
Recommend Dealer
No
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Jul 28, 2022

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Juan Santos Service Director juans@wagmiami.com

July 16, 2022

Dealership Rating
Employee Rating

Great, fast, friendly and professional service. Will definitely come back to this dealership for all my service. More

by jenniferheller7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Reyno

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Jul 19, 2022

Williamson Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Juan Santos Service Director juans@wagmiami.com

June 30, 2022

Dealership Rating
Employee Rating

They need more mechanics to be service cars There is too much time To get to your vehicle back More

by LUISBLET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 01, 2022

Williamson Buick GMC responded

LUISBLET, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Juan Santos Service Director juans@wagmiami.com

June 30, 2022

Dealership Rating
Employee Rating

The only reason I gave it a one star was because I had to bring my wife’s car 3 times for them to get it repaired correctly. If it wasn’t for Eric my service rep, it wouldn’t have happened. Cadillac and GMC More

by GARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Jul 01, 2022

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Juan Santos Service Director juans@wagmiami.com

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