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Erik Fernandez
Erik Fernandez at Williamson Buick GMC

Erik Fernandez | Page 8

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
184 Reviews

Dealership Experience

20 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.8

184 Reviews

Write a Review

184 Reviews of Erik Fernandez

November 13, 2022

Dealership Rating
Employee Rating

Very appealing to the eye. A little dysfunctional at first but you figure it out. Not the best communication but they offer rentals which other dealers hesitate. More

by Angeleeya
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 16, 2022

Williamson Buick GMC responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future. Sincerely, Juan Santos Service Director juans@wagmiami.com

November 10, 2022

Dealership Rating
Employee Rating

Excellent and prompt service, with excellent ambiance and treats. It is a pleasure to have my car serviced More

by MACORDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2022

Williamson Buick GMC responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Juan Santos Service Director juans@wagmiami.com

November 09, 2022

Dealership Rating
Employee Rating

Good attitude and attention very fast never had any problems very good personal and good service More

by Wilsonmvazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang

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Nov 09, 2022

Williamson Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 04, 2022

Dealership Rating
Employee Rating

Very nice employees and very good service and excellent Thad is the only place I will have my car service More

by Ángel Fernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang

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Nov 07, 2022

Williamson Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Juan Santos Service Director juans@wagmiami.com

October 04, 2022

Dealership Rating
Employee Rating

This dealership was very prompt in business very knowledgeable took very good care of me had no problem I receive a loaner The work was done in a Timely fashion thank you for your help More

by copyist_scented_0w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea

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Oct 06, 2022

Williamson Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

September 30, 2022

Dealership Rating
Employee Rating

Service was great. Rep was polite and atmosphere was inviting. Will definitely revisit again for sure. More

by shandramallary
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Oct 03, 2022

Williamson Buick GMC responded

Thank you for the kind words! Sincerely, Juan Santos Service Director juans@wagmiami.com

September 30, 2022

Dealership Rating
Employee Rating

Excellent services The technician was so professional All the personal was very friendly and professional More

by rsandra220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea, Richard Loero, Tony Mercado, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang

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Oct 03, 2022

Williamson Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Sincerely, Juan Santos Service Director juans@wagmiami.com

September 01, 2022

Dealership Rating
Employee Rating

I love working with my service technician Erik. The man is a friendly professional and I appreciate that thank you More

by Tomrojas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Sep 02, 2022

Williamson Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

August 31, 2022

Dealership Rating
Employee Rating

Friendly people and does not take long to service vehicle nice and clean and even washes the car More

by JAY0425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Sep 02, 2022

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

August 28, 2022

Dealership Rating
Employee Rating

Worst experience I have ever had at Cadillac. Don’t get Erik as your service tech and don’t expect any respect or decency More

by Logan.voogd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Aug 30, 2022

Williamson Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Juan Santos Service Director juans@wagmiami.com

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