Erik Fernandez
Erik Fernandez at Williamson Buick GMC

Erik Fernandez | Page 9

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
184 Reviews

Dealership Experience

20 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.8

184 Reviews

Write a Review

184 Reviews of Erik Fernandez

July 28, 2022

Dealership Rating
Employee Rating

I am 100% satisfied with Williamson. I have purchased 2 vehicles and have all my service work done here. More

by LG_BUSINESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Carbonell

Jul 29, 2022

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

July 26, 2022

Dealership Rating
Employee Rating

I brought my vehicle in for a required service. Since picking it up I have noticed a significant decrease in MPG. I called to inquire about the situation more than once and have not received a r More

by JFROD
Customer Service
Recommend Dealer
No
Jul 28, 2022

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Juan Santos Service Director juans@wagmiami.com

July 16, 2022

Dealership Rating
Employee Rating

Great, fast, friendly and professional service. Will definitely come back to this dealership for all my service. More

by jenniferheller7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Reyno

Jul 19, 2022

Williamson Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Juan Santos Service Director juans@wagmiami.com

June 30, 2022

Dealership Rating
Employee Rating

They need more mechanics to be service cars There is too much time To get to your vehicle back More

by LUISBLET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 01, 2022

Williamson Buick GMC responded

LUISBLET, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Juan Santos Service Director juans@wagmiami.com

June 30, 2022

Dealership Rating
Employee Rating

The only reason I gave it a one star was because I had to bring my wife’s car 3 times for them to get it repaired correctly. If it wasn’t for Eric my service rep, it wouldn’t have happened. Cadillac and GMC More

by GARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 01, 2022

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Juan Santos Service Director juans@wagmiami.com

June 29, 2022

Dealership Rating
Employee Rating

Amazing Service! ! It's my 4th lease with them and they always have a smile when I come in and ask about my needs and answer all my questions. They always try to find More

by VLEYCEGUI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 01, 2022

Williamson Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

June 28, 2022

Dealership Rating
Employee Rating

Erik is the serviceman who attends me. Very knowledgeable, great customer service skills and is always friendly and helpful. More

by wdbodden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2022

Williamson Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Juan Santos Service Director juans@wagmiami.com

June 28, 2022

Dealership Rating
Employee Rating

Erik Fernandez was very helpful and attentive. Excellent service as usual. Everything was as promised. More

by G.fernandez00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2022

Williamson Buick GMC responded

Hi G.fernandez00 and thank you for your kind words. We are very happy to hear that Erik was so attentive during your visit to our dealership and that he gave you some insight on your issue! Thank you again and we look forward to working with you again in the future! Sincerely, Juan Santos Service Director juans@wagmiami.com

June 27, 2022

Dealership Rating
Employee Rating

When I made appointment, I advised the service consultant that I was going in for a recall, oil change and needed to replace a part. After waiting for 2 and a half hours, I was told that the recall piece (a More

by sylpg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 29, 2022

Williamson Buick GMC responded

sylpg, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Juan Santos Service Director juans@wagmiami.com

June 24, 2022

Dealership Rating
Employee Rating

Eric very helpful, dealer work great everything was done in a orderly manner, Hope they add more parking More

by tonydiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2022

Williamson Buick GMC responded

Thank you for your wonderful feedback, Tony! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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