Erik Hoffman | Page 4

I always like to deal with Erik he always makes sure I’m well taken care of in a timely manner well taken care of in a timely manner More

by Dillon.schofield Verified Customer Verified Customer

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Good service, just a bit too costly, not sure tires rotated are well balance, is revising it cost extra? rotated are well balance, is revising it cost extra? More

by DRDINORAH Verified Customer Verified Customer

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Erik is exceptional and went above and beyond to ensure that I was informed throughout the entire process as to what could and what would end up needing fixing, including details regarding pricing, parts a that I was informed throughout the entire process as to what could and what would end up needing fixing, including details regarding pricing, parts and priorities. He went above and beyond to work with the rental car associations to make sure I had a car, even to the extent of staying late and offering to pay for an Uber (I couldn’t find my recent proof of car insurance, which he helped me with as well). When I wanted to get a diagnostic on all the electrical and other issues with my car, he recommend staring with a couple issue that once solved ending up taking care of the others. Instead of taking advantage of my lack of car mechanics, he ended up saving me money and he explained things in a way I could understand. He also responded to questions that did not directly involve his area such as how to get a car title. Make sure you ask for him if your got there and you know you will be given the greatest care! More

by BAUMGARTEN.DAWN Verified Customer Verified Customer

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Things were done in a timely manner. I didn’t even get to finish my book. Everyone was very friendly I didn’t even get to finish my book. Everyone was very friendly More

by S2d1videon Verified Customer Verified Customer

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I have been going to this dealership for at least 20 yrs , always amazing service, especially your service department. The Best!! , always amazing service, especially your service department. The Best!! More

by LUCYFLANIGAN2 Verified Customer Verified Customer

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Did the job in a timely fashion as expected and advertised. I would come back again some time! advertised. I would come back again some time! More

by robbelanger Verified Customer Verified Customer

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I am a new customer and was able to get an early appointment in an emergency. Eric was competent, professional and funny & the cashier (who made the appointment Saturday) was sympathetic. Eric appointment in an emergency. Eric was competent, professional and funny & the cashier (who made the appointment Saturday) was sympathetic. Eric also knew my car, the 10 year old CMax SEL hybrid with which even other Ford dealers have been unfamiliar. I am proud of my union-made hybrid. When it reaches the end of its life I would consider getting my next car at Wayne Akers because of the super service. Eric listened to my problem, asked relevant questions (“was this diagnosed”), did some quick research & moved me to the front of the line. He provided clear explanation (why dealer doesn’t usually install customer-provided parts), but understood my dilemma, and my need to get to Massachusetts and my 89 year old mom. The job was finished per the estimate, while I waited. Eric was interested —and interesting —about the unusual problem, a broken linkage to the driver side wiper motor. (Broken in a high wind). The part was on back order with no delivery expected and I had to call all over the country to find a part my brother picked up in person and shipped from NY state. Eric was enthusiastic at the end of the job, and apologized for being a little grumpy in the early am- that’s when he explained customer parts are often a nightmare. I so appreciated Eric getting me on the road. -Suzanne (Lake Worth & Cape Cod) More

by Wallski Verified Customer Verified Customer

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Thanks to Wayne ackers my car was serviced I always get the best service I also want to thank Eric for his handling of my car the best service I also want to thank Eric for his handling of my car More

by CRICKETALLIE Verified Customer Verified Customer

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WAYNE AKERS is a good dealership unfortunately I have brought my truck in there twice now for the same problem and it is still not fixed. I’m not happy with this. brought my truck in there twice now for the same problem and it is still not fixed. I’m not happy with this. More

by Jeff.jackman2010 Verified Customer Verified Customer

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Treats me as a valued customer. Erik is always a pleasure to deal with. Anytime I have a problem he has it taken care of. Erik is always a pleasure to deal with. Anytime I have a problem he has it taken care of. More

by GTKRIS10 Verified Customer Verified Customer

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