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Erika Herrera
Erika Herrera at DonohooAuto LLC
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Erika Herrera

Sales Coordinator

DonohooAuto LLC

8122 Helena Road
Birmingham , AL 35124

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2 Reviews
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2 Reviews

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2 Reviews of Erika Herrera

August 15, 2018

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Employee Rating

"Excellent Customer Service"

- ADB04

I purchased my 2015 Lexus E360 from them and the customer service was absolutely, 100% top notch. Most dealerships end their customer service once you leave the lot. Well, Donohoo continues to contact you for the first 30 days. Kathryn contacted me via email weekly to check on my newly purchased vehicle. Well, I started hearing a noise from the tire area when I turned. I told her about it and she scheduled for me to come in. However, I started having another issue with my radio and decided to take it in to the Lexus dealership since I still have a warranty on it. There were some warranty items that had to be fixed, but the Lexus dealership also saw that the car was completely out of alignment. I emailed Kathryn to find out if they did an alignment while the car was in their possession, which she found out it didn't. So, she offered for me to bring it back to them to get it done. Unfortunately, by the time I got this news back to the Lexus serviceman, the alignment was already completed. When I told Kathryn, she did not hesitate in responding to me to let me know that they would still take care of it...and they did. This is top notch service! Everyone who hears this story is now swayed to go to Donohoo for their next new to them vehicle...including my sister in Washington, DC.

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Recommend Dealer
Yes

August 24, 2017

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Employee Rating

"Great purchase"

- Jmorr

Easy purchase. All about customer service. Only want to buy my cars like this. Ease of trying out cars and easy to get financed. Win win.

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Recommend Dealer
Yes

Other Employees Tagged: Marci Pyle, Kyle Partridge

Aug 29, 2017

DonohooAuto LLC responded

Thank you for the positive review! We're happy that Erika, Kyle and Marci delivered great customer service. And we're glad that you liked our way of doing business. We think hassle-free is the way to be. Win-win indeed. Happy travels!

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