"Excellent most professional dealership I’ve ever worked..."
Excellent most professional dealership I’ve ever worked with. From the very beginning to driving off the lot with my new Toyota RAV4 vehicle it was the easiest most pleasant car purchase I’ve ever experienced. They are very transparent through the entire experience and explain everything to you and ask many times if there was anything else they could do. I drove a rental from out of state to make my purchase and helped me return it to local rental company. They noticed the battery was weak when they were doing their final cleaning detail so they replaced it. No haggle pricing, no pressure and better prices. They have earned all of my future business - GREAT job guys this is how it’s done other dealers could learn from you and don’t hold a candle to your attention to detail through out the entire process and professionalism. Well done !
Saturday December 7, 2019
Employees Worked With
Other Employees :
Alexis car pro and Matthew finance
"Book Value or Not...The Price is The Price"
This review is getting an update because a gentleman called to tell me my review wasn't correct or fair. What's not correct or fair is his sales force ignoring what a customer says they can afford. Got to love the "No Haggle Pricing", especially when it is over KBB or NADA. If you see a vehicle online and think..."maybe I can get them down from that price".....news flash. Ain't gonna happen!! The website says "Fixed Price", so if you submit an inquiry on a specific vehicle making a less than advertised offer, someone will get back to you. They won't tell you up front your offer doesn't matter. Much like any other eCommerce retail store, the advertisement is to get you on the phone or on the lot. After a couple of emails, phone calls, and someone trying to convince you to apply for credit - because the salesman tells you the management tells him there is only one bank to finance the car you want (and get that hard inquiry on your credit report), then you find out your offer didn't matter because the price is the price. The "quality of work" 5 stars below is for doing a great job working the process, not necessarily working for the customer.
Employees Worked With
Drove 4 hours from Knoxville to save $3,000 on price and $400-$500 on stupid dealer fees. Donohoo's market pricing and modest $199 doc fee were acceptable. They were not pushy or obnoxious and are just there to sell good cars. We were happy with the experience and would return for another car.