Erika Paleny
Erika Paleny at Niello BMW MINI

Erika Paleny | Page 7

Finance Manager

Niello BMW MINI

2020 Fulton Ave
Sacramento, CA 95825

4.4
79 Reviews
4.4

79 Reviews

Write a Review

Dealership Experience

6 yrs, 10 mos

79 Reviews of Erika Paleny

December 31, 2023

Dealership Rating
Employee Rating

We don't own a mini, but your great anyway! !!! We traded the X5 for a Subaru More

by ELIZABETHWILDE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Suchanek, Justin Watts , Jeff Holt, Moe Sulman

Jan 01, 2024

Niello BMW MINI responded

Elizabeth, Thanks for sharing about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

December 31, 2023

Dealership Rating
Employee Rating

Had some issues at the store and went to the corp to get the issues resulded. Curtis and Louis were not honest with us. More

by BOB@HERITAGEOAK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis Ringle , Louis Phan, Moe Sulman

Jan 01, 2024

Niello BMW MINI responded

Bob, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

December 10, 2023

Dealership Rating
Employee Rating

Sales personnel, great. Financing, Erika, not so great. Tried and tried to sell extended warranty. More

by ALFONSO.MARTINEZ1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Louis Phan, Moe Sulman

Dec 11, 2023

Niello BMW MINI responded

Alfonso, thank you for this feedback. I valued the opportunity I had to speak with you and your wife about your experience recently. Your concerns are important to us and help identify areas of improvement. If there is anything I can do for you in the future, please consider me your first point of contact, I am happy to help. Thank you, Justin Watts, Sales Manager

December 09, 2023

Dealership Rating
Employee Rating

Dalton was a great person to work with! Professional and worked with me to get a deal we were both happy with More

by Jouharians
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dalton Richards , Murad

Dec 11, 2023

Niello BMW MINI responded

Thank you! Dalton and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello BMW MINI. David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

December 05, 2023

Dealership Rating
Employee Rating

I absolutely hate the car buying experience. But , I have to say Niello BMW was awesome ! It was the smoothest car buying experience and Fatima was awesome to work with . Actually, all the Niell More

by Lm-romeo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Suchanek, Fatima Fonseca, Justin Watts , Louis Phan

Dec 05, 2023

Niello BMW MINI responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW MINI! David Sotomayor Business Development Manager david.sotomayor@niello.com (916) 246-6890

November 30, 2023

Dealership Rating
Employee Rating

Dalton was super was so easy to work with. Gave us multiple options of vehicles and helped us pick the one that fits our needs the best. I will be coming back for sure! More

by dakota roots
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dalton Richards

Dec 01, 2023

Niello BMW MINI responded

Thank you so much for choosing Niello BMW MINI! Congrats on your new purchase, and let us know if we can be of any more assistance! David Sotomayor Business Development Manager david.sotomayor@niello.com (916) 246-6890

November 20, 2023

Dealership Rating
Employee Rating

The ordering process for my M3 was straightforward and the wait estimate was on point. The pick up and sale process was equally easy and enjoyable, everyone was nice and professional. Fatima knew the vehi More

by wtfkenji
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fatima Fonseca

Nov 20, 2023

Niello BMW MINI responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. David Sotomayor Business Development Manager david.sotomayor@niello.com (916) 246-6890

November 18, 2023

Dealership Rating
Employee Rating

Erika and Andriy were absolutely amazing in helping me get through the seller and finance process of the experience. There was no pressure to buy and very helpful throughout. The dealership, was very clea More

by Peter P.
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Paul Suchanek, Justin Watts , David Sotomayor, Steven Thetford, Andriy Galygin

Nov 19, 2023

Niello BMW MINI responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Erika and Andriy delivered such a great experience! David Sotomayor Business Development Manager david.sotomayor@niello.com (916) 246-6890

November 13, 2023

Dealership Rating
Employee Rating

Excellent customer service and support, regular communication and updates during the process of ordering and receiving the new vehicle More

by Jimenez_mjb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fatima Fonseca

Nov 14, 2023

Niello BMW MINI responded

Thanks for sharing about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon! David Sotomayor Business Development Manager david.sotomayor@niello.com (916) 246-6890

November 12, 2023

Dealership Rating
Employee Rating

Great personalized customer focused service, Dalton worked hard to find us exactly what we wanted! More

by JillB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dalton Richards

Nov 13, 2023

Niello BMW MINI responded

Jill, Thank you so much for choosing Niello BMW MINI! Congrats on your new purchase, and let Dalton know if we can be of any more assistance! David Sotomayor Business Development Manager david.sotomayor@niello.com (916) 246-6890

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