Erika Paleny
Erika Paleny at Niello BMW MINI

Erika Paleny | Page 6

Finance Manager

Niello BMW MINI

2020 Fulton Ave
Sacramento, CA 95825

4.5
77 Reviews
4.5

77 Reviews

Write a Review

Dealership Experience

6 yrs, 10 mos

77 Reviews of Erika Paleny

April 07, 2024

Dealership Rating
Employee Rating

It has good service and has good people working there, felt taken care of when getting my car. More

by JCOLMENARES0421
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Curtis Ringle, Ali Poursead , Brian Lonchar, Lance Pascual

Apr 08, 2024

Niello BMW MINI responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello BMW MINI. David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

April 01, 2024

Dealership Rating
Employee Rating

Our salesperson, Fernanda, was awesome! The buying experience was better than expected.I love my car! More

by Desiree Kumpf
Recommend Dealer
Yes

Other Employees Tagged: Fernanda Martinez

Apr 01, 2024

Niello BMW MINI responded

Thank you for your business and this review. We're happy to hear that Fernanda and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

April 01, 2024

Dealership Rating
Employee Rating

I paid for my car in full, with a check, but they took more than two weeks! to process my refund after I had to bring it back. I had to call and email at least five times. Really? More

by KEVIN.G.LONG.57
Recommend Dealer
No

Other Employees Tagged: Creed Cate , Brian Lonchar

Apr 04, 2024

Niello BMW MINI responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Kevin, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

March 28, 2024

Dealership Rating
Employee Rating

Beginning to end the personnel were excellent, knowledgeable, pleasant and timely. It was a pleasure and easy to do business with each More

by SNICCOLLS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cox , Louis Phan, All in finance and service

Mar 28, 2024

Niello BMW MINI responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW MINI! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

March 02, 2024

Dealership Rating
Employee Rating

Erika, Jeff, David & Justin worked tirelessly to ensure my out of state buying experience was PERFECT! More

by raswords
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Watts , Jeff Holt, David Sotomayor

Mar 03, 2024

Niello BMW MINI responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

February 14, 2024

Dealership Rating
Employee Rating

Very helpful individuals and fast at responding to any questions or concerns I had. Highly would recommend working with anyone at this dealership! More

by KLY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fatima Fonseca , Louis Phan

Feb 14, 2024

Niello BMW MINI responded

Here at Niello BMW MINI, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

February 04, 2024

Dealership Rating
Employee Rating

They were friendly and helpful in our car selection. I appreciate their willingness to work with us to make the best arrangements for purchasing our new car. More

by LISASANJAY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Diane Wallace, Dalton Richards , Louis Phan, Moe Sulman

Feb 04, 2024

Niello BMW MINI responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

January 20, 2024

Dealership Rating
Employee Rating

From our initial request for information information, Dalton was a pleasure to work with through the whole process and we would specifically ask for him again when the time comes for a future BMW purchas More

by mike.richards
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dalton Richards

Jan 22, 2024

Niello BMW MINI responded

Mike, Thank you for taking the time to share your thoughts on working with Dalton and our team. We're glad to hear we delivered such a great experience! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

December 31, 2023

Dealership Rating
Employee Rating

We don't own a mini, but your great anyway! !!! We traded the X5 for a Subaru More

by ELIZABETHWILDE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Suchanek, Justin Watts , Jeff Holt, Moe Sulman

Jan 01, 2024

Niello BMW MINI responded

Elizabeth, Thanks for sharing about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

December 31, 2023

Dealership Rating
Employee Rating

Had some issues at the store and went to the corp to get the issues resulded. Curtis and Louis were not honest with us. More

by BOB@HERITAGEOAK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis Ringle , Louis Phan, Moe Sulman

Jan 01, 2024

Niello BMW MINI responded

Bob, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

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