Erin Sorensen

If I could leave zero stars I would. Do NOT buy a car here. I spent $50,000 on a brand new new Tucson and 6 months after buying the car they called me and said they lost $1,000 I had put Do NOT buy a car here. I spent $50,000 on a brand new new Tucson and 6 months after buying the car they called me and said they lost $1,000 I had put as a down payment and threatened to take me to collections if I didn't pay it right then. They refused to work with me and ran my credit card for $1,000 SIX MONTHS AFTER I HAD PURCHASED THE VEHICLE! Awful customer service! The employee from the finance department even mentioned that this wasn't the first time this had happened. Also, I purchased the paint protection AND a clear bra and the employee that was over that department scheduled the application incorrectly. If it wasn't for me doing my research on the proper application, it would have been put on my bran new car wrong! All they care about is money and not about the customer experience. Unless you want to get screwed and taken advantage of, don't go here! More

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I just purchased a used vehicle from Murdock Hyundai in Murray at the end of April this year. The car has a recall that i scheduled a service for and needed them to take a look at a noise in the front of t Murray at the end of April this year. The car has a recall that i scheduled a service for and needed them to take a look at a noise in the front of the vehicle that I have been experiencing for some time. The service advisor said it would cost 500$ to fix the noise and that it is a wear and tear part. I find it hard to believe the Wear/tear could not be seen on the vehicle when they did their multipoint thorough inspection before they sold me the vehicle a few months ago. I have been trying to get ahold of a sales manager today and the receptionist keeps transferring me to voicemail won't even put me on hold to speak to someone, super unprofessional and I would not recommend this dealership. More

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Lies lies and more lies They don’t take care of you as a customer by your a buyer nor after you purchase the vehicle. You’re forced into giving 100% score from the mail tha They don’t take care of you as a customer by your a buyer nor after you purchase the vehicle. You’re forced into giving 100% score from the mail that they send you a week later so that your sales person gets paid. That is was My sales person boss said and the lady that does the paperwork in the back not my actual sales girl. Or I would’ve told the truth. The truth is that they tell you make sure you put 100% are your sales person which my sales gal was good but she really need to do anything because I knew what I wanted but her guy boss was a jerk and wanted me to finance and would not to give me the same price. Simply because I wanted to pay Cash. Well I finally got the car for the price I wanted and then they take me back to that girl that writes up the stuff and she wants again reinforced make sure you say 100% The survey you’ll be receiving. Or we get docked and your sales person gets docked and doesn’t get paid. What? So of course I lied like every other one you get Mr. Murdoch year thousand dollars worth of surveys that you’re spending money on our full of lies because we don’t want to get the person that helped us in trouble . They always say no worries if something happens you’ll get a loaner car. This is my second vehicle breaks down with glitches all the time the Hyundai Kona and once again no car available for me to use. I’m on oxygen and I can’t walk without my wheelchair I need so I can’t go without a vehicle but they’re just cocky disrespectful and need a lesson on customer service and retention. If you’d like more input please call. Oh they also stick your girl salesman’s in the back! She doesn’t dare to speak up because it’s such the man’s world over there it’s ridiculous and disgusting actually. FYI the shop your place have somebody professionally shop it with the questions you want answered because it will surprise you. Unless you too are like the people that work for you they’re giving you a very bad name I would never recommend Murray Hyundai ever ! I’m a guy and Service had the audacity to say even if I did have a loaner car I’m in front of you for one really since when. do employees go in front of their customers. I will never purchase another vehicle from Murdoch Murray Hyundai as long as I live . my other car had “a glitch quote and now my brand new 2019 Kona leaves me stranded all the time not being able to use my vehicle and I run out of oxygen I can die they don’t care go somewhere else just leave this Murdoch one far far away Tell the truth on the surveys I know they tell you to lie and say I give them 100% score so they get more cash in their pocket or maybe if they took care of their people I wouldn’t bother me so bad but they don’t they don’t even take care of their own people it’s 2019 why are you sticking the woman in the back you purposely moved her! I can’t remember the other peoples name the guy that kept telling me I had to get the loan and told me to lie on the paperwork and Aaron is that finance girl that did my paperwork I’m pretty sure that was her name but the girl that sold me the car is not up there and I don’t know their little twerps name that works in the the service service department More

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Hyundai Dealer Murdock Great experience friendly dealers more than l expected I was able to drive out with a brand new car and gift after a test drive in as little as a coup Great experience friendly dealers more than l expected I was able to drive out with a brand new car and gift after a test drive in as little as a couple hours More

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5* The staff was really nice to work with. Erin, my salesperson, was listened to everything I wanted and had a idea to put my needs together what I was l The staff was really nice to work with. Erin, my salesperson, was listened to everything I wanted and had a idea to put my needs together what I was looking for. It was a great experience and I would highly recommend this place. More

by o.ruzhilo Verified Customer Verified Customer

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Dealer Review. Excellent treatment and service. Answered all questions. Negotiated fairly. Nothing more needs to be said as my overall treatment was excellent. My Excellent treatment and service. Answered all questions. Negotiated fairly. Nothing more needs to be said as my overall treatment was excellent. My only complaint was stated earlier and concerns the demand for an actual DD-214 in lieu of a Military I. D. More

by dirtbag129 Verified Customer Verified Customer

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Hyundai Santa Fe 2017 Really great experience. Erin was genuine and very easy to work with. She was so helpful and helped us get exactly what we wanted. Thanks Erin! Really great experience. Erin was genuine and very easy to work with. She was so helpful and helped us get exactly what we wanted. Thanks Erin! More

by camillec59 Verified Customer Verified Customer

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Great Service I worked with Erin and Brad and had a great experience. I really liked their "no pressure" sales approach. I am very happy with my new vehicle and w I worked with Erin and Brad and had a great experience. I really liked their "no pressure" sales approach. I am very happy with my new vehicle and would strongly recommend this dealership to all of my friends and family. More

by justinmauricemyers Verified Customer Verified Customer

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Liars, Cheats and Theives Purchased a car a month ago. Needs to be licensed in another state. Although the bank funded the loan and they cashed it they still can't or won't sen Purchased a car a month ago. Needs to be licensed in another state. Although the bank funded the loan and they cashed it they still can't or won't send the paperwork to the appropriate DMV. I have made several calls which go unanswered. I have had the bank that did the load call. No response. Talked to the finance manager once who said he wasn't in the office but would call first thing next morning. No call. They talk a big game but their true mark is the service after the sale and I have received none. I will never do business with them again. Will not send people to do business with them and I recommend that you find a dealer that is actually interested in customer service rather than just taking your money. Disgusted that these people are actually still in business. Erin, Brandon, Mark and Anika are people I would avoid like the plague. More

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Thank you! I love my new Santa fe! It is exactly what I was looking for and couldnt be happier! This dealership is the only one I have actually enjoyed visitin I love my new Santa fe! It is exactly what I was looking for and couldnt be happier! This dealership is the only one I have actually enjoyed visiting! More

by ryoudeaf72 Verified Customer Verified Customer

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