Erin Trotter | Page 5

North Penn VW responded

Hello Mr. or Mrs. Burke, Thank you for your recent visit to North Penn Volkswagen. Your Atlas was brought to us with concern of vibration both while driving and highway speed and while braking. We recommended to rebalance the tires as a starting point for the constantly highway speed vibration. We found rust spots on the brake rotors causing uneven braking surface and advised if you still feel vibration then this would be our next suggestion of repair. We provided transparency that the brakes had plenty of life remaining on both the brake pads and rotors but to resolve this, the rotors should be replaced. You requested for us to submit a claim through the vehicle service plan you purchased and the claim was denied because the brakes were not worn low enough. Regarding the previous visit, we did receive your authorization to perform an alignment. We did not have any extended warranty information on file for your Atlas otherwise we would have filed a claim on your behalf. We not have this information and can use this policy moving forward. If you have any remaining concerns you wish to discuss, please do not hesitate to reach us at 267-956-1145. Sincerely, Ken Benton Service Manager

North Penn VW responded

Thank you for your kind words and continued trust in North Penn VW! We're delighted to hear that your service experience met your expectations once again. Erin will be thrilled to know that her communication and professionalism made a positive impact on your visit. We truly appreciate your loyalty and look forward to serving you again in the future!

North Penn VW responded

Thank you for your review, Sophia! We're delighted to hear that your service experience was a great one. Providing timely, professional service is always our goal, and we're glad our team delivered. We truly appreciate your business and look forward to helping you with all your future vehicle needs. Safe driving! 🚗😊

North Penn VW responded

Thank you for your wonderful review! We're thrilled to hear that Antonio provided such a positive experience. His personable approach, knowledge, and commitment to helping customers without pressure are qualities we truly value. We'll be sure to share your kind words with him. We appreciate your business and are glad Antonio made the process enjoyable. Enjoy your new vehicle, and we look forward to seeing you again! 🚗😊

North Penn VW responded

Thank you so much for your kind words and for choosing us! We’re thrilled to hear that Fang provided you with a professional, knowledgeable, and patient experience throughout your purchase. We’ll be sure to share your compliments with him — he’ll truly appreciate it! Your recommendation means a lot to us, and we look forward to helping your friends and family in the future. Enjoy your new vehicle! 🚗

North Penn VW responded

Thank you, Steven Anthony Londino, for your continued trust and loyalty! Purchasing six Volkswagens from North Penn means the world to us. We’re so glad to hear you’ve consistently had pleasant and helpful experiences with both our sales and service teams. We truly appreciate your support and look forward to helping you for many more years to come!