Ernest Chalkley

This dealership’s service department is fraudulent and unable to make simple repairs. Came in for an express oil change and a tire rotation on June 18, 2025. The service advisor messaged the front right w unable to make simple repairs. Came in for an express oil change and a tire rotation on June 18, 2025. The service advisor messaged the front right wheel’s tire pressure sensor needed replaced urgently. The estimated cost $99. I approved at that cost. When the service advisor contacted me that my car was ready to pick up, she informed me that the technician couldn’t get the newly installed sensor to work with my module because it was faulty. A new piece was ordered, and they charged me for the tire rotation (the oil change is covered) and asked that I return on the 19th. When I drove away, the car was still communicating that the front right tire had the faulty sensor. (Had my tires been rotated, that sensor would have been moved with the tire because the system automatically updates the location of the tire). I returned on the 19th. The quick swap took 2hrs. When they pulled up my bill, it said I owed $173 which is a lot higher than the $99 quoted. I spoke up and the advisor looked into it and realized they had included the faulty sensor that they put in on the 18th. She corrected the charge and informed me the module will update after 10mins of driving. After driving away, my system updated. the Front right wheel AND the rear right wheel not communicating pressure with the module. The service advisor asked that I come back (not the next day because they were swampe) at my earliest convenience. Wednesday, June 25. Waited 90min with no updates. Approached the service desk, they were getting my paperwork together. “The issue was deeper, they may need to run a diagnostic” (For which I’m assuming they wanted to charge) All the kings horse and men couldn’t put the sensors right again. I asked the service director Ernest Chockley why the they inform a customer of what repair is needed, failed to succeed at said repair inform the customer that they were wrong about the original problem so the customer needs to pay to have deeper diagnostics performed? They seem to be guessing at issues and trying to con people out of money by charging the customer for their mistakes. I requested a refund for the job that was not done and suspected they had not rotated my tires either. Chockley quite condescendingly insisted that they only worked on one tire and the fact that two sensors now we’re not working indicated my module was faulty, which is why I need a diagnostic run. However, he agreed to refund the charge for replacing the sensor. I researched the issue and possible solutions. When I looked up the part number listed on my receipt used to replace the faulty sensor. That sensor is not compatible with my vehicle make, model or year. The reason why two tires were now not reading? The mechanic on the 18th replaced the dead sensor in the front right tire with an incompatible sensor (did not perform the tire rotation I was charged for that day); then, on June 19th a different mechanic looks at my work history and assumes tires had been rotated since I was charged for a rotation. Therefore he places the new part (still incompatible) in the back rear tire. Whether the error is their ordering system or own incompetence, I ended up with two tires that contained parts that are not compatible with my car. And I’ve paid for work never performed.(i.e.Tire rotation) I found and ordered compatible sensors and had a trusted mechanic replace them. He noted that the wear on all tires is even and a trusted mechanic would not have rotated nor charged for a rotation. The fact on the 18th I arrived with a dead sensor in the front right tire it remained there implies that they did not rotate but charged me. Within less than 10 minutes of driving after installing compatible sensors I purchased, my car module updated. They work perfectly. No deeper problem. No need to pay for a diagnostic. Logic indicates a tire rotation wasn’t done yet they refuse to refund the $40 tire rotation. More

by AMBER M Verified Customer Verified Customer

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Helpful and courteous staff members fast service with short wait time Thank you job well done short wait time Thank you job well done More

by tyeishanharris09 Verified Customer Verified Customer

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I was given an early morning appointment for the next day, I was in and out day, I was in and out More

by S.DORANTES Verified Customer Verified Customer

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Southern Dodge Chrysler Jeep Ram Fiat is my favorite dealership because once I came in to get my oil change I noticed they had inspected other parts that could have been a problem for me later if I didn dealership because once I came in to get my oil change I noticed they had inspected other parts that could have been a problem for me later if I didn’t know about it. More

by BEEKMANANTONIO Verified Customer Verified Customer

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I'm not pleased at all got my van back after 3 weeks and the check engine light was still on and just let me remind you that they changed the oil filter housing so I get it back and the light is on they sa the check engine light was still on and just let me remind you that they changed the oil filter housing so I get it back and the light is on they said it's because I need a new engine so I get home and drain the oil out only had like 4 quarts of oil in it so I put what what it says to put in it which is 5.9 quarts in it and the check engine light goes off and it's running great no problem so just be aware people u can't always trust the dealership to do the right thing I was not happy with the service More

by Jwgarbettou812 Verified Customer Verified Customer

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I bought my car new in 2017 from this dealership and they have provide A-1 service and care since. have provide A-1 service and care since. More

by Lahayekr Verified Customer Verified Customer

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My car is still messed up. They gave my car back. They didn’t put a hose on. I had to take it back to the dealership to get the holes put back on and my car is still in the in They gave my car back. They didn’t put a hose on. I had to take it back to the dealership to get the holes put back on and my car is still in the in the shop as I’m now I haven’t had my car in three weeks More

by humble.mortals-5g Verified Customer Verified Customer

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overpriced parts and labor, issues not resolved after 250 dollar diagnostic fee, service manager upcharged for premium parts for a different model. car was in three separate full days for basic maintenance w dollar diagnostic fee, service manager upcharged for premium parts for a different model. car was in three separate full days for basic maintenance without a loaner. More

by paradisexanchors Verified Customer Verified Customer

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Everyone in this place was friendly and helpful! I definitely would recommend to a friend. I definitely would recommend to a friend. More

by Donns Verified Customer Verified Customer

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They took care of all my needs and recalls that I was not aware I had. aware I had. More

by rcaloyko Verified Customer Verified Customer

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