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Ernesto Cabrera
49 Reviews
Dealership Experience
2 yrs, 5 mos
Industry Experience
2 yrs, 5 mos
49 Reviews
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49 Reviews of Ernesto Cabrera
Verified Customer
October 06, 2025
He is an excellent person, it’s the first time than I got a good service. Thank him. a good service. Thank him. More
by noemail23
Other Employees Tagged: Steven Cuevas
October 04, 2025
Wonderful place to do service and business with. I’m always satisfied every time I take my car in. I’m always satisfied every time I take my car in. More
by jcamberos84
Other Employees Tagged: Gihan Gutierrez, Carlos Gonzalez, Carlos Villareal, Anthony Moran, Steven Cuevas, Robert Pastor, Guillermo Hernandez
September 27, 2025
Dropping of the car for service was easy, but picking up the car had some issues. Mainly trying to find somebody to get the car and then even though a car wash was on the paperwork, it had not been done ye the car had some issues. Mainly trying to find somebody to get the car and then even though a car wash was on the paperwork, it had not been done yet. So I had to wait a few extra minutes to get it done. More
by glpm93
September 17, 2025
Excellent service fast and reliable agents I’m very satisfied all this years and congratulations for your new building it’s beautiful! satisfied all this years and congratulations for your new building it’s beautiful! More
by davidraymond2009
Other Employees Tagged: Gihan Gutierrez, Carlos Villareal
September 16, 2025
I visited Honda World Downey recently and they completed a beautiful remodel of their service center, which has greatly improved the overall atmosphere and customer experience. However, there is still room a beautiful remodel of their service center, which has greatly improved the overall atmosphere and customer experience. However, there is still room for improvement when it comes to staff training and customer service. I visited for a routine oil change and, as often happens, additional recommended services were brought to my attention. I agreed to proceed with the suggested work and waited in the lounge while the services were completed. While waiting, I came across a coupon that applied to the services I was receiving. When I presented it to the staff, I was informed that the coupon could not be honored because the invoice had already been created even though I had not paid for any service yet. I asked if an adjustment could be made especially considering they were able to modify the invoice later to accommodate a payment plan but was told it wasn’t possible. This experience was disappointing because I purchased my vehicle at Downey and only get my car serviced at Downey as a loyal customer. Never once did the representative speak to a manager or try to accommodate my request. While I understand there may be policies in place regarding coupon use, a bit more flexibility and clearer communication from staff would go a long way in creating a more customer-friendly experience. The representative should ask if I have any coupons and mention that I wouldn’t be able to use any once an invoice is created. I hope the team considers reviewing their procedures and providing additional training to better serve customers in the future. More
by veearias
September 15, 2025
Nice facility, horrible wait time. My appointment was at 11:30am. I waited in my car until 12pm for an advisor. It was just an oil change and my wait was more then 3hrs. My car was pro My appointment was at 11:30am. I waited in my car until 12pm for an advisor. It was just an oil change and my wait was more then 3hrs. My car was promised for 2pm and it was ready until 3:45pm. Honestly, you are lacking organization, you were much better organized in your previous location. It's a nice building, but poorly organized, it should not take 30min to wait to see an advisor or 3hr 40min for an oil change, if I had an appointment, then was the point of scheduling an appointment? More
by ocegueda708
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