Ersa Sara | Page 2

From my first inquiry to my new vehicle introduction, Mercedes-Benz of Natick demonstrated unparalleled customer service. It began with speaking to Sonya in the online department, followed by seamless in Mercedes-Benz of Natick demonstrated unparalleled customer service. It began with speaking to Sonya in the online department, followed by seamless interaction with Sharon the front receptionist and Danny Kaboub, the sales manager. Franco, my excellent salesman, coordinated the process effortlessly, and Yatin, the finance manager, was professional and attentive. The icing on the cake came with Jonny Pham's intuitive introduction of my new vehicle. I can recommend this dealership with complete confidence. Doug Panella More

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Jonny T Phan was amazing, so easy to work with, very pleasant, makes you feel welcome and as a friend of his own! Hands down best experience in a car dealership! pleasant, makes you feel welcome and as a friend of his own! Hands down best experience in a car dealership! More

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There should be MORE than 5 stars for Charles Scrymgeour! This is our first Mercedes and he took his valuable time to share his knowledge and knowhow with us. He leaves no stones unturned and followed up wit This is our first Mercedes and he took his valuable time to share his knowledge and knowhow with us. He leaves no stones unturned and followed up with us several days after our purchase to check on us. Now, that's what we call attention to service. He went out of his way (even after a change of interior color) to take care of our needs. SUPERIOR agent and an even better human being:) With every good wish to him and his dedicated team : Danny Kaboub, Sharon Tyler, Yatin Kamble and whiz kid, Jonny Pham:) It's a DREAM TEAM Thank you for all of your efforts and attention to detail. Dennis & Maryellen Daly More

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Charles is fantastic person he took his time to work with me pulse to explain how to the car gadget work. I am very happy bay my car from Charles Scrymgeour thank you for all you help. me pulse to explain how to the car gadget work. I am very happy bay my car from Charles Scrymgeour thank you for all you help. More

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My husband and I bought our first Mercedes here. Best purchase experience we’ve had so far. Best purchase experience we’ve had so far. More

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I originally found my CLS online and had Ms Ersa follow up with phone call to schedule a visit. When entering I was greeted by Ms Chau who was wonderful, very helpful, and assistance. I was able to close t up with phone call to schedule a visit. When entering I was greeted by Ms Chau who was wonderful, very helpful, and assistance. I was able to close the deal with Kolls who was very helpful. And at the end I had a visit with Jonny who taught my wife and I how to use the many functions to my first Mercedes! He made it easy for me to understand. More

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Excellent services from Jonny, Chau, Sharon Ersa and Yatin, thanks a lot to the Mercedes Group at Natick Yatin, thanks a lot to the Mercedes Group at Natick More

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Jonny was exceptional, truly a master of his craft. His enthusiasm, passion and attention to detail are worth noting and we had a wonderful experience getting to know him and our new Mercedes! We want His enthusiasm, passion and attention to detail are worth noting and we had a wonderful experience getting to know him and our new Mercedes! We want to thank the team at Natick including Ersa (call center), Sharon (reception), Bryant T. (sales), Yatin (finance) and last but not least, Jonny (delivery), for their excellent service. More

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Jonny was excellent helped me overcome many obstacles learning my first electric vehicle. His lesson is fun and exciting! I want to thank Ersa and Francisco in helping me and following up with me in maki learning my first electric vehicle. His lesson is fun and exciting! I want to thank Ersa and Francisco in helping me and following up with me in making it all possible! More

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Jonny is very professional, very polite, and extremely knowledgeable. Jonny was the first person i met when I first came outside he had came outside to welcome me in and introduced me to Vito. I was very knowledgeable. Jonny was the first person i met when I first came outside he had came outside to welcome me in and introduced me to Vito. I was very lucky to have met Jonny who was able to make me feel welcomed speaking in Vietnamese very fluently. Vito had presented me a few options, and was able to assist me. Ersa had also followed up with communications and arranging appointments for me to come in. Kolls was also my finance manager he was very fun to work with. This dealership has by far been amazing and I am very lucky and fortunate to start a d finish working with Jonny to learn what my new GLE can do! - Cám on hang xe Mercedes!!! - HT More

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