Esperanza Romero
Esperanza Romero at Toyota of Downtown L.A.
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Esperanza Romero | Page 5

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Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.7
60 Reviews
4.7

60 Reviews

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60 Reviews of Esperanza Romero

November 25, 2021

Dealership Rating
Employee Rating

I had a wonderful and easy experience purchasing my new truck from Toyota. My sales rep was amazing very easy-going negotiation did not take long. The finance manager was awesome! He gave me the right pack More

by Mike M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2021

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, David Shin - General Sales Manager - dshin@dtlamotors.com

November 25, 2021

Dealership Rating
Employee Rating

Very professional courteous and helpful I would highly recommend this dealership to anyone looking for a Toyota. More

by richard@rjsmithconstruction.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2021

Toyota of Downtown L.A. responded

We cannot thank you enough for your wonderful review of Toyota of Downtown L.A. and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, David Shin - General Sales Manager - dshin@dtlamotors.com

Nov 30, 2021

richard@rjsmithconstruction.com responded

Your survey is not exactly user friendly, but works. Again thanks for help.

November 18, 2021

Dealership Rating
Employee Rating

I have to said the sale person treat me like king and the really help me to get watt i one More

by crecinos1960
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 22, 2021

Toyota of Downtown L.A. responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, David Shin - General Sales Manager - dshin@dtlamotors.com

October 15, 2021

Dealership Rating
Employee Rating

You are really kind. Perfect!! I think I have very good You are really kind. Perfect!! I think I have very good choices. Amazing Thank you More

by fycj820
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aman Abraham, Jimmy Choi, Kenny Gutell

Oct 19, 2021

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, David Shin - General Sales Manager - dshin@dtlamotors.com

October 05, 2021

Dealership Rating
Employee Rating

Me parece buena compra aunque un poco caro un poco altos los pagos y el enganche More

by David Miramontes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2021

Toyota of Downtown L.A. responded

Muchas gracias, que tenga un día exelente! Sinceramente, David Shin - General Sales Manager - dshin@dtlamotors.com

September 03, 2021

Dealership Rating
Employee Rating

Muy exelente dealer estoy muy satisfecho con mi compra y muy exelente personal lo atienden muy bien a uno desde que uno esta en el dealer aclararon mis dudas que tenia por ESO TOYOTA DOWNTOWN ES MI DEALER G More

by Juan Rodriguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan

Sep 08, 2021

Toyota of Downtown L.A. responded

Gracias por sus maravillosos comentarios. Siempre nos esforzamos por satisfacer las necesidades de nuestros clientes sin importar la situación. No dude en hacernos saber si tiene alguna inquietud sobre su vehículo. Sincerely, Aman Abraham- General Manager

August 23, 2021

Dealership Rating
Employee Rating

Amabilidad excelente servicio..apoyo en todas las dudas y muy buena explicacion de sus servicios en el idioma de tu nacionalidad.. Lo recomiendo sin pensarlo More

by Manuelpinedav
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aman Abraham

Aug 25, 2021

Toyota of Downtown L.A. responded

¡Sus excelentes comentarios realmente nos alegraron el día! ¡Le agradecemos por adelantado por compartir su experiencia con otros! Si alguna vez necesita algo en el futuro, no dude en contactarnos. ¡Cuídese! Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 23, 2021

Dealership Rating
Employee Rating

Me encanto la atención de Jonathan Ruiz me explico cada detalle de mi nueva camioneta y me ayudo con mi cuota FELIZ 🙃!!!! Totalmente recomendado !!!! More

by PATRICIAMARTEL78
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maria Arroyo , Aman Abraham, Kenny Gutell, Jason y Jonathan Ruiz

Jul 27, 2021

Toyota of Downtown L.A. responded

Muchas gracias por tomar el tiempo de su día para compartir su experiencia con todos. Creemos en un servicio al cliente atento y profesional y nos da un placer que nuestro equipo le haya causado una gran impresión. David Shin - General Sales Manager - dshin@dtlamotors.com

July 16, 2021

Dealership Rating
Employee Rating

Good Sales Person {Ben}, Professional and Smart. Also did everything right to make a good deal and no B.S, like my experience with some other Toyota Dealerships. The Finance guy Alex Shin was a real pleasu More

by GLORETTO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Herrera Rios

Jul 20, 2021

Toyota of Downtown L.A. responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Ben was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

July 03, 2021

Dealership Rating
Employee Rating

Overall, great experience! Had a deal fall through at my local dealership and needed a car right away. Found exact match for car at Toyota of Downtown LA. Gave sales rep, Marcel Valencia, the exact terms of More

by petri95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2021

Toyota of Downtown L.A. responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. David Shin - General Sales Manager - dshin@dtlamotors.com

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