Ethan Harbison

I wish to acknowledge Ethan Harrison, Assistant Service Manager at BMW of Allentown. He extremely kind, professional and knowledgeable in every aspect of BMW vehicles and certified service. BMW of Allent Manager at BMW of Allentown. He extremely kind, professional and knowledgeable in every aspect of BMW vehicles and certified service. BMW of Allentown Service Department is “Best in Class” and you owe it to yourself to visit their service department and experience it for yourself. More

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Awesome service. Ethan is a terrific advisor. I drive over an hour to use this dealer. Ethan is a terrific advisor. I drive over an hour to use this dealer. More

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I have been coming to this dealership for a few years now, I give them a thumbs up now, I give them a thumbs up More

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All service was complete as requested cost of computer diagnosis was very unreasonable, however Ethan (service manager) was very helpful courteous and attentive to my concerns, I will return for service w diagnosis was very unreasonable, however Ethan (service manager) was very helpful courteous and attentive to my concerns, I will return for service when necessary More

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Always cordial, attuned to our needs, provide excellent service. Ethan and Conroy have always taken great care of our service needs service. Ethan and Conroy have always taken great care of our service needs More

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Long term customer of prior dealership. This is my first interaction with new owners and there were no problems. Hopefully they keep up the traditions of Daniel’s This is my first interaction with new owners and there were no problems. Hopefully they keep up the traditions of Daniel’s More

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Very prompt and courteous service. Ethan explained in detail the recommended service suggested. Work was performed in a professional manner and cleanliness has always been excellent. Ethan explained in detail the recommended service suggested. Work was performed in a professional manner and cleanliness has always been excellent. More

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Mason was very kind, courteous and extremely knowledgeable and answered any of our questions always with a small. He certainly is an asset to your staff. knowledgeable and answered any of our questions always with a small. He certainly is an asset to your staff. More

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I purchased at least three BMWs over the years at Daniel’s and sales / service has always been excellent. Today, I tried to make an appointment for inspection and an oil change, which is part of a ne Daniel’s and sales / service has always been excellent. Today, I tried to make an appointment for inspection and an oil change, which is part of a new car maintenance program. Despite me stating the inspection is due the end of December, I was told the wait time for a shuttle ride to work is backed up well into mid January! No accommodations were offered since the state inspection is due at the end of December.. So now the two options I have are either wait at the dealership for 2 1/2 hours or have someone pick me up. Both options are very difficult for me with my work schedule. I never had an issue like this in the past and was always able to get through to my regular service agent Ethan. When I told the person I was speaking with that I was disappointed in the way service has declined at Daniel’s, there was no effort made to see what she could do to assist. Certainly no apology, just a simple “goodbye”. By contrast, when my wife’s Lexus needs service, it’s the royal treatment. This includes (if needed) picking up the vehicle at our house and delivering it back when finished. Maybe it’s time for a Lexus! More

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The best dealership around with friendly staff and unparalleled service. They make everything easy here, which makes for a great customer experience. unparalleled service. They make everything easy here, which makes for a great customer experience. More

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