Eugene Merlin | Page 4

Car buying experience We would like to express our deepest appreciation to Eugene Merlin - sales consultant, David Gustafson - Delivery manager and Jeff Roessler - finance We would like to express our deepest appreciation to Eugene Merlin - sales consultant, David Gustafson - Delivery manager and Jeff Roessler - finance manager, for making a car buying expirience so pleasant. Eugene Merlin was very helpful and easy to work with. He answered all our questions. He has great knowledge of the product and great personality. David Gustafson technical knowledge of the car is excellent. His explanation of car functions was very easy to understand. His pleasant personality made it easy to work with Him. Jeff Roessler was very passiont and explained to us all financial questions that we had. More

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Best Lexus Dealership in the Chicagoland Area Woodfield Lexus is the best Lexus Dealership in the area! We've purchased 9 Lexuses from here and we've always had terrific experiences. Our favorite Woodfield Lexus is the best Lexus Dealership in the area! We've purchased 9 Lexuses from here and we've always had terrific experiences. Our favorite salesman is Eugene Merlin! He will help you get the Lexus you want! He's the best! More

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Straightforward and professional buying experience This is my third time buying my car at this Lexus dealership. I have always been treated in a friendly manner with no haggling and very fair pricing. This is my third time buying my car at this Lexus dealership. I have always been treated in a friendly manner with no haggling and very fair pricing. They exceeded my expectations. I highly recommend Woodfield Lexus over other dealers in the area. More

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Love my Lexus I have been going to Woodfield Lexus for over 30 years. Bought 10 Lexus band have complete loyalty to this dealership. Fast great service every tim I have been going to Woodfield Lexus for over 30 years. Bought 10 Lexus band have complete loyalty to this dealership. Fast great service every time More

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very good it is not my first deal at this dealership and I am always very happy with the service and attention. Mr. Merlin is very helpful and professional. it is not my first deal at this dealership and I am always very happy with the service and attention. Mr. Merlin is very helpful and professional. More

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Purchase of Lexus It was and still is a pleasure to work with Dan at Woodfield Lexus. Dan did not know this about me, but I am a stickler for prompt responses from pho It was and still is a pleasure to work with Dan at Woodfield Lexus. Dan did not know this about me, but I am a stickler for prompt responses from phone calls and text messages. Dan surpassed my expectations in that area. He answered all my calls and texts even during his lunch and off hours. That speaks volumes of the professionalism of the Lexus staff. Even now almost 3 weeks after the purchase, he's still answering calls and texts. I will do business again and again with Woodfield Lexus, and Dan Rosen. Thanks a million More

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Car-buying experience My wife and I recently purchased a vehicle from Woodfield of Lexus. We went to the dealership to look specifically at a used car that was on the lot. My wife and I recently purchased a vehicle from Woodfield of Lexus. We went to the dealership to look specifically at a used car that was on the lot. We did not have a reservation or scheduled test-drive. We were warmly greeted by Eugene Merlin. We told him of the car we had come to view. He promptly brought the car around for us to test drive. He explained all the safety features as well as the amenities to both my wife and I, separately, as we were not in the car together for the initial explanation of features. Additionally, this was not a Lexus branded vehicle. Eugene was still able to explain the vast majority of capabilities, which we appreciated. When it came time for a deal, I really felt like Eugene wanted to make the deal happen and was willing to allow me to stick with a price I was comfortable paying. He went back and forth with his sales manager, as I stayed firm at my price. I had done a lot of research on the model and was relatively confident in the fair market value and I was firm in my price. Eugene was able to get me the price I was willing to pay. At no time did I feel pressured to increase my bid, or reconsider my pricing logic. The dealerships is very inviting and the staff are overall very friendly. More

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An Excellent Internet, Certified Lexus Experience This was my first experience at buying a car I saw on the Internet. After limiting the choices to exactly the certified Lexus I wanted, I found it at This was my first experience at buying a car I saw on the Internet. After limiting the choices to exactly the certified Lexus I wanted, I found it at Woodfield Lexus in Schaumburg, Illinois, approximately 530 miles from my home. I couldn't be more pleased with the results. Eugene Merlin was professional, respectful of my time and helpful both during and after the transaction. He even gave me great advice as to how to move efficiently through the toll boths around Chicago. Overall, I believe he should be considered "Certified Lexus Sales Consultant" More

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Thank you Eugene Merlin I bought my second Lexus ES350. Eugene Merlin made my purchase very easy and pleasant. I still feel that I made a right choice coming back to Woodfie I bought my second Lexus ES350. Eugene Merlin made my purchase very easy and pleasant. I still feel that I made a right choice coming back to Woodfield and getting help from Eugene. I got a great deal, that I was trying to get for a while. I want to thank Eugene again for helping me buying this car. More

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"Happy: Outstanding Service and Support" I had the good fortune to be able to purchase my 2nd vehicle from Woodfield Lexus last week with help from Eugene Merlin. When I purchased my first ES I had the good fortune to be able to purchase my 2nd vehicle from Woodfield Lexus last week with help from Eugene Merlin. When I purchased my first ES, I did not know how distinguished Lexus ownership would be. From the initial contact in 2007 through today, I have received excellent service; timely follow-up, respect and consideration for my time from knowledgeable sales and service team members and of course a high quality luxury vehicle that has never failed me. Last week, I handed down my first ES330 to my daughter and purchased a new one from Eugene with support from Yasmin and Rodel. It was like working with an old friend. For me, trust is a huge part of making a vehicle purchase. I'm glad that I can trust Lexus brand and the staff at Woodfield Lexus. This time was just as much of a delight as every time I have been there before. More

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